Client services manager resume examples from 2025
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How to write a client services manager resume
Craft a resume summary statement
Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:
Step 1: Mention your current job title or the role you're pursuing.
Step 2: Include your years of experience in client services manager-related roles. Consider adding relevant company and industry experience as relevant to the job listing.
Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.
Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.
Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the client services manager position.Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.
List the right project manager skills
Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:
- Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
- Consider all the software and tools you use on a daily basis. When in doubt, list them!
- Make sure you use accurate and up to date terms for all the skills listed.
Here are example skills to include in your “Area of Expertise” on a client services manager resume:
- Customer Service
- Client Service
- Account Management
- Client Facing
- Project Management
- Home Health
- Healthcare
- PowerPoint
- Client Retention
- External Clients
- Customer Satisfaction
- Service Delivery
- Payroll
- Client Issues
- Exceptional Client
- Excellent Interpersonal
- HR
- Business Development
- Client Expectations
- Process Improvement
- Related Training
- Financial Reports
- Client Accounts
- Strong Analytical
- Client Relations
- Issue Resolution
- Direct Reports
- Performance Management
- Client Support
- Service Issues
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How to structure your work experience
Your work experience should be structured:
- With your most recent roles first, followed by earlier roles in reverse chronological order.
- Job title, along with company name and location on the left.
- Put the corresponding dates of employment on the left side.
- Keep only relevant jobs on your work experience.
How to write client services manager experience bullet points
Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
Here are effective examples from client services manager resumes:
Work history example #1
Leasing Consultant
Parkway
- provided support in the leasing office; showing available apartments, paperwork, scheduling, filing, answering phones.
- Created and completed work orders (in OneSIte system)*Complete training and pass tests from Grace Hill for proper training.
- Maintained good tenant/owner relations by utilizing professional communication at all times and took the necessary steps to resolve situations.
- Maintained open communication with Property Manager and Maintenance Supervisor to foster positive workplace culture.
- Handled resident requests, work orders, and other various communications efficiently and professionally.
Work history example #2
Office Manager
Jackson Hewitt
- Maintained a continuous review of the IRS Code and federal tax problems resolutions as they related to an individual tax return.
- Provided customers with tax refund packages, to include copies of all tax documents to keep on file for IRS audits.
- Calculated new and existing customers' W-2 forms, ensuring max amount tax refund was collected.
- Trained staff in office operations Maintained EFINS in compliance with IRS e-file.
- Fixed any IRS rejects from e-filed returns done from our office.
Work history example #3
Client Services Manager
Berkadia Commercial Mortgage
- Collaborated with team to build relational loan-management database, and improved company processes and procedures.
- Managed and directed 200+ Architecture, Engineering and Production Architecture staff with an annual HR budget of $20 million.
- Created Client Advisory Board, recruited C-suite members and managed all relationships.
- Developed processes and procedures to handle customer support requests.
- Managed vendor delivery, quality of inbound products, and performance through collaborative relationships.
Work history example #4
Staffing Coordinator
Sony Corporation of America
- Administered benefits, FMLA, worker's comp, annual benefit Open Enrollment and quarterly 401(k) open enrollment.
- Managed E-Verify system to confirm employment eligibility and maintain a legal workforce.
- Prepared various confidential reports as assigned, utilizing HRIS or various software programs such as Word, PowerPoint and Excel.
- Processed payroll bonuses, initiated background checks and evaluated results obtaining clarification as necessary.
- Assisted Safety Manager in implementing Safety Procedures per HH-60G contractual requirements.
Zippia’s AI can customize your resume for you.
Add an education section to your resume
Here is the best way to format your education section:
- Display your highest degree first.
- If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
- If you have a bachelor's or master's degree, do not list your high school education.
- If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from client services manager resumes:
Bachelor's Degree in business
Ashford University, San Diego, CA
2000 - 2003
Bachelor's Degree in business
Colorado Technical University, Colorado Springs, CO
1995 - 1998
Highlight your client services manager certifications on your resume
Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.
Include the full name of the certification, along with the name of the issuing organization and date of obtainment.
Here are some of the best certifications to have on client services manager resumes:
- Project Management Professional (PMP)
- Professional Certified Marketer (PCM)
- Certified Manager Certification (CM)
- Certified Pharmacy Technician (CPhT)
- Master Project Manager (MPM)
- Certified Management Accountant (CMA)
- Certified Sales Professional (CSP)
- Society for Human Resource Management Certified Professional (SHRM-CP)
- Basic Life Support for Healthcare and Public Safety (BLS)