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Client services manager skills for your resume and career

Updated January 8, 2025

6 min read

Quoted expert

Todd Lee Goen

Below we've compiled a list of the most critical client services manager skills. We ranked the top skills for client services managers based on the percentage of resumes they appeared on. For example, 14.9% of client services manager resumes contained customer service as a skill. Continue reading to find out what skills a client services manager needs to be successful in the workplace.

15 client services manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how client services managers use customer service:

Managed Client Services Department including review of branch backlog, monthly billing, supervising customer service coordinators and assisted General Manager.
Accepted assignments in Transfer of Assets and New Business departments while gaining experience working customer service for licensed financial professionals.

2. Client Service

Here's how client services managers use client service:

Received a formal Team Recognition from the Alcatel-Lucent IT Client Services Senior Director for exceptional contribution and dedicated support.
Directed Client Service Specialists supporting Commercial/Corporate, Business and Premier Banking Loans for general bank portfolio.

3. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how client services managers use account management:

Lead major international accounts, overseeing service delivery and designing and implementing immigration account management strategies for 150+ jurisdictions.
Analyzed business unit performance reports for trends and conditions related to revenue retention and day-to-day account management.

4. Client Facing

Here's how client services managers use client facing:

Designed and built client facing data visualization dashboards
Included client facing, meetings and presentations with clients throughout the year, ensuring their satisfaction with our service delivery.

5. Project Management

Here's how client services managers use project management:

Maintain relationship of Department with various Hospital Project Management Staff and collaborate with them to develop/improve current support structures and procedures.
Managed portfolio of commercial real estate accounts including monthly accounting, project management, business development and client relations.

6. Home Health

Here's how client services managers use home health:

Coordinate home health care services for clientele* Develop and maintain referral source relationships to advance business development.
Recruited, interviewed and oriented reliable clinical staff such as Nurses and Home Health Aides reducing staff turnaround by 20%.

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7. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how client services managers use healthcare:

Developed and brought to market VistaTrack, a joint venture with Bayer HealthCare Pharmaceuticals to track contrast solution usage using RFID.
Hired by this industry leader supporting emergency healthcare systems by providing technology solutions that support over 30 Emergency Medical Service organizations.

8. PowerPoint

Here's how client services managers use powerpoint:

Originated a tool to identify transferred numbers using PowerPoint, shortening calls and increasing agent confidence.
Developed training material which included PowerPoint, classroom literature and industry updates.

9. Client Retention

Here's how client services managers use client retention:

Developed plans for client retention utilizing internal Balance as a Mom Running A marketing techniques and customer focused initiatives.
Improved client retention by compiling, developing and delivering statistical reports to clients and internal departments.

10. External Clients

External clients directly relate with a company or business, however only through the purchase of products and services.

Here's how client services managers use external clients:

Facilitated and mediated communication between internal clients (different departments within the organization) and external clients to fulfill contractual obligations.
Developed and managed a product support organization to address hosted infrastructure and application issues for external clients.

11. Customer Satisfaction

Here's how client services managers use customer satisfaction:

Generated and maintained 98% of customer satisfaction rating based on exceptional attention to details and strong customer relationship development skills.
Assisted overall in establishing and executing customer specific business plans to include growth and retention, customer satisfaction and general quality.

12. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how client services managers use service delivery:

Analyzed operational process flows and created standard service delivery and reporting by drafting step-by-step procedure manuals for all operational business units.
Instituted formal review process for Dedicated Service Team resulting in increased focus on cross-departmental issue resolution and client service delivery.

13. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how client services managers use payroll:

Managed and facilitated new hire orientation, administered employment on-boarding process for contingent workforce, processed and audited weekly contingent payroll.
Maintained effective fiscal management of caseload by accurately processing field payroll, monitoring caseload metrics and managing billing and pay rates.

14. Client Issues

Here's how client services managers use client issues:

Worked closely with departments resolving client issues quickly and updating policies and procedures for company consistency.
Responded promptly and appropriately to client issues, working closely with President/Director of Operations.

15. Exceptional Client

Here's how client services managers use exceptional client:

Contributed to a highly effective Boulder-based firm by providing exceptional client service.
Trained and managed IT and Professional Recruiters and provide exceptional client service, responsible for multiple client & staffing special projects.

5 Client Services Manager resume examples

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What skills help Client Services Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What technical skills for a client services manager stand out to employers?

Todd Lee Goen

Instructor & Internship Director, Christopher Newport University

Technical skills are often industry and/or position specific. Applicants should highlight any technical skills related to the position advertisement and those that add value to the position/organization. Most importantly, requirements for technical skills change with time and technological advances. This means employers value workers capable of adapting to change and continually improving and acquiring new technical skills. Thus, it's usually more important to demonstrate you are capable of learning and developing technical skills than it is to have a specific skill set upon hire (although this is not true for some positions/industries).
That said, technical skills related to online presentations, virtual meetings, virtual networking, remote working and the like are hot commodities right now. While most organizations were in the process of adopting many of these technologies and ways of doing business pre-pandemic, the pandemic accelerated the process. Organizations are making it work, but they often don't know best practices or the most efficient means of working in the largely virtual, pandemic environment. Post-pandemic, many of the remote/virtual changes the pandemic brought will stay in some form. Technical skills that support this type of workplace will make applicants stand out to many employers because they need/want to do virtual/remote business better.

Do you want to know more?

List of client services manager skills to add to your resume

The most important skills for a client services manager resume and required skills for a client services manager to have include:

Customer Service
Client Service
Account Management
Client Facing
Project Management
Home Health
Healthcare
PowerPoint
Client Retention
External Clients
Customer Satisfaction
Service Delivery
Payroll
Client Issues
Exceptional Client
Excellent Interpersonal

HR
Business Development
Client Expectations
Process Improvement
Related Training
Financial Reports
Client Accounts
Strong Analytical
Client Relations
Issue Resolution
Direct Reports
Performance Management
Client Support
Service Issues
Client Satisfaction
Medicare

Performance Reviews
Level Agreements
Client Management
Community Organizations
Customer Support
Problem Resolution
Windows
Conference Calls
Facebook
KPIs
Medicaid
Client Inquiries
RFP
HIPAA
Customer Issues

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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