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Client services professional resume examples from 2026

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Updated March 26, 2025
7 min read
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How to write a client services professional resume

Craft a resume summary statement

A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in client services professional-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the client services professional position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:

  1. Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
  2. Consider all the software and tools you use on a daily basis. When in doubt, list them!
  3. Make sure you use accurate and up to date terms for all the skills listed.
These five steps should give you a strong elevator pitch and land you some client services professional interviews.

Here are example skills to include in your “Area of Expertise” on a client services professional resume:

  • Client Service
  • Inbound Calls
  • Client Issues
  • Appointment Scheduling
  • CSP
  • Telephone Calls
  • Client Inquiries
  • Check-In
  • Front Desk
  • Outbound Calls
  • Credit Card Payments
  • Cross-Selling
  • Windows
  • Office Cleanliness
  • Customer Service
  • Tax Returns
  • POS
  • Office Environment
  • Client Accounts
  • Client Satisfaction
  • Optimal Tax
  • Process Payments
  • Client Appointments
  • Tax Season
  • Greeting Clients
  • Customer Issues
  • Tax Services
  • Computer System
  • Tax Preparation
  • Bank Deposits

Zippia’s AI can customize your resume for you.

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How to structure your work experience

A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.

  1. Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
  2. Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
  3. Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.

How to write client services professional experience bullet points

Your resume is your chance to show your biggest accomplishments. Don't just list your job responsibilities, instead take the opportunity to show why you're really good at what you do. Here is how you do that:

  • Start with strong action verbs like managed, spearheaded, created, etc. Your goal is to show what you did and verbs will help demonstrate your contributions.
  • Use numbers to quantify your achievements. Did you save time with a new report? Increase revenue? How large was the team you managed?
  • Keep it concise. You're highlighting your achievements. Consider if all details you are sharing are relevant, or can be written more efficiently.

Here are effective examples from client services professional resumes:

Work history example #1

Client Services Professional

J. C. Penney

  • Defined and implemented procedures to allow national health club operator to track and reconcile daily deposits.
  • Utilized a CRM to manage current clients and schedule all planning activities.
  • Secured 32% departmental productivity increase through improved training and development of enhanced global structure.
  • Maintained personnel BMW certification through online and face-to-face product and sales training annually.
  • Hired and trained the CSP team for various offices in the Cleveland West district.

Work history example #2

Client Services Professional

H&R Block

  • Managed 52+ CSPs for the West Cleveland district.
  • Demonstrated excellent communication when answering the multi-line telephones.
  • Received positive evaluations from supervisors and mystery shopper/caller evaluations.
  • Printed and filed tax reports to ensure that customer's taxes accepted or rejected to the IRS.
  • Maintained heavy verbal and written communication with Office Manager, Tax Pros and other CSPs in regards to calendar changes/messages.

Work history example #3

Client Services Advisor

Xerox

  • Monitored clients' contracted assets to ensure continual communication with Xerox software to allow proactive supply orders and device status updates.
  • Developed and taught Dashboard class for West Coast consultants.
  • Developed and maintained disaster recovery procedures, maintained scripts used for SQL Server maintenance.
  • Contributed to the technological integration of converting all proprietary programs from Dos to Windows.

Work history example #4

Client Services Professional

H&R Block

  • Provided support to management to promote positive, efficient and concise reputation for company.
  • Promoted from CSP to CSP Mentor and now CSP Manager.
  • Organized and improved paper and electronic files, composed correspondence and managed online client databases.
  • Received positive evaluations from supervisors and mystery shopper/caller evaluations.
  • Delivered a positive customer experience when resolving complaints.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

Here is the best way to format your education section:

  • Display your highest degree first.
  • If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
  • If you have a bachelor's or master's degree, do not list your high school education.
  • If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

High School Diploma

2004 - 2004

High School Diploma

2010 - 2010

Highlight your client services professional certifications on your resume

Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.

To list, use the full name of the certification and the organization that issued it, along with the date of achievement.

If you have any of these certifications, be sure to include them on your client services professional resume:

  1. Certified Medical Office Manager (CMOM)
  2. Certified Professional - Human Resource (IPMA-CP)
  3. Microsoft Office Specialist Master Certification (MOS)
  4. Microsoft Office Specialist: Expert (Office 365 and Office 2019)
  5. Certified Professional in Health Information Technology (CPHT)
  6. Professional Legal Secretary (PLS)

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