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Working As A Client Services Program Manager

  • $106,000

    Average Salary

What Does A Client Services Program Manager Do At Xerox

* Manages people for programs or projects involving department or cross-functional teams focused on the delivery of projects and/or programs into a finished state.
* Plans and directs schedules as well as project budgets.
* Monitors the program/project from initiation through delivery, interfacing with customers or department personnel.
* Organizes project activities that may require interdepartmental meetings and communication ensuring completion of the program/project on schedule and within budget constraints.
* Ensures the ongoing process/system capability associated with projects and manages any changes required to meet or exceed the expectations established in project deliverables.
* Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives.
* Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.
* Establishes and assures adherence to budget, schedules, work plans, and performance requirements.
* Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers.
* Design and analyze reports per program specifications in order to track trends and make strategic recommendations to Director of Client Services.
* Responsible for managing client expectations, internal and external deliverables and program timelines.
* Responsible for the management and coordination or tasks assigned to sales, operations, systems, training, etc. within appropriate timelines/deadlines (I.e.
* List builds, IT requests, client deliverables, staffing) per the program SOW.
* Responsible for client invoicing and budgeting.
* Responsible for design and execution of all program components including campaign design, client output, etc.
* Accountable to ensure that operations staff effectively manages goals for assigned programs per program specifications.
* Independently manage multiple programs.
* Act as primary client contact and professionally handle all client requests.
* Perform program training as needed.
* Responsible for project documentation.
* Think critically with emphasis on strategy, not just tactics to manage and meet client and program expectations.
* Supervise support staff and delegate assignments to ensure client expectations, internal and external deliverables and program timelines are being met.
* Manage client monitoring sessions per program requirements.
* Adhere to company policy and guidelines.
* Other duties as assigned

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Average Length of Employment
Program Manager 3.3 years
Top Careers Before Client Services Program Manager
Consultant 4.9%
Top Careers After Client Services Program Manager
Consultant 3.7%

Do you work as a Client Services Program Manager?

Highest Client Services Program Manager Salaries

Job Title Company Location Start Date Salary
Program Manager, Client Services Medallia, Inc. Jul 07, 2014 $140,000 -
$160,000
Program Manager, Client Services Medallia, Inc. Jul 14, 2014 $130,000 -
$150,000
Program Manager 2-Office Client Services PM or Other Microsoft Corporation Aug 27, 2015 $127,710 -
$147,710
Program Manager 2-Office Client Services PM or Other Microsoft Corporation Oct 15, 2014 $120,570 -
$140,570
Program Manager, Client Services Public Performance Management LLC May 02, 2011 $90,000

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Top Skills for A Client Services Program Manager

  1. Client Service
  2. Ensure Compliance
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Coordinated with other departmental managers on developing, identifying and executing key initiatives for client services and annual account retention.
  • Analyze daily reports for all accounts to ensure compliance with client requirements.
  • Work with rigorous accounting cycles and ensure customer service 4 times a year during quarterly payouts to 80 plus clients.
  • Developed project management skills to manage jobs with minimal supervision.
  • Continued to demonstrate expert Relationship Management; developed and maintained executive client relationships and forged new business relationships.

Client Services Program Manager Demographics

Gender

Female

50.6%

Male

45.5%

Unknown

3.9%
Ethnicity

White

63.4%

Hispanic or Latino

16.2%

Black or African American

10.6%

Asian

6.9%

Unknown

2.9%
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Foreign Languages Spoken

Spanish

100.0%

Client Services Program Manager Education

Schools

School of Visual Arts

11.5%

University of Nebraska - Lincoln

11.5%

Kaplan University

7.7%

University of New Hampshire

7.7%

Columbus State Community College

3.8%

University of Houston

3.8%

New York University

3.8%

Wilmington University

3.8%

Bloomsburg University of Pennsylvania

3.8%

School of the Art Institute of Chicago

3.8%

Ohio Dominican University

3.8%

Seattle University

3.8%

College of New Rochelle

3.8%

Hocking College

3.8%

Edgecombe Community College

3.8%

American Institute

3.8%

Walden University

3.8%

University of California - Davis

3.8%

Rutgers University-Newark

3.8%

More Tech Institute

3.8%
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Majors

Business

26.4%

Marketing

7.5%

Criminal Justice

7.5%

Management

5.7%

Psychology

5.7%

Computer Information Systems

5.7%

Business Communications

5.7%

Project Management

5.7%

Theatre

5.7%

Music

3.8%

Liberal Arts

3.8%

Ethnic, Gender And Minority Studies

1.9%

International Business

1.9%

Drafting And Design

1.9%

English

1.9%

Religion

1.9%

Surveying Engineering

1.9%

Social Sciences

1.9%

Finance

1.9%

Fine Arts

1.9%
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Degrees

Bachelors

47.0%

Masters

27.3%

Associate

12.1%

Certificate

9.1%

High School Diploma

3.0%

Doctorate

1.5%
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Updated May 18, 2020