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Become A Client Services Program Manager

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Working As A Client Services Program Manager

  • $96,000

    Average Salary

What Does A Client Services Program Manager Do At Xerox

* Manages people for programs or projects involving department or cross-functional teams focused on the delivery of projects and/or programs into a finished state.
* Plans and directs schedules as well as project budgets.
* Monitors the program/project from initiation through delivery, interfacing with customers or department personnel.
* Organizes project activities that may require interdepartmental meetings and communication ensuring completion of the program/project on schedule and within budget constraints.
* Ensures the ongoing process/system capability associated with projects and manages any changes required to meet or exceed the expectations established in project deliverables.
* Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives.
* Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.
* Establishes and assures adherence to budget, schedules, work plans, and performance requirements.
* Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers.
* Design and analyze reports per program specifications in order to track trends and make strategic recommendations to Director of Client Services.
* Responsible for managing client expectations, internal and external deliverables and program timelines.
* Responsible for the management and coordination or tasks assigned to sales, operations, systems, training, etc. within appropriate timelines/deadlines (I.e.
* List builds, IT requests, client deliverables, staffing) per the program SOW.
* Responsible for client invoicing and budgeting.
* Responsible for design and execution of all program components including campaign design, client output, etc.
* Accountable to ensure that operations staff effectively manages goals for assigned programs per program specifications.
* Independently manage multiple programs.
* Act as primary client contact and professionally handle all client requests.
* Perform program training as needed.
* Responsible for project documentation.
* Think critically with emphasis on strategy, not just tactics to manage and meet client and program expectations.
* Supervise support staff and delegate assignments to ensure client expectations, internal and external deliverables and program timelines are being met.
* Manage client monitoring sessions per program requirements.
* Adhere to company policy and guidelines.
* Other duties as assigned

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Average Length of Employment
Program Manager 3.3 years
Top Careers Before Client Services Program Manager
Consultant 4.9%
Top Careers After Client Services Program Manager
Consultant 3.7%

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How Would You Rate The Salary Of a Client Services Program Manager?

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Top Skills for A Client Services Program Manager

  1. New Clients
  2. Customer Service
  3. Ensure Compliance
You can check out examples of real life uses of top skills on resumes here:
  • Establish deep relationships with current retail clients while building relationships with new clients.
  • Work with rigorous accounting cycles and ensure customer service 4 times a year during quarterly payouts to 80 plus clients.
  • Analyze daily reports for all accounts to ensure compliance with client requirements.
  • Developed project management skills to manage jobs with minimal supervision.
  • Acted as one of two product service Subject Matter Experts for initial installation and subsequent upgrades of Oracle database.

Client Services Program Manager Demographics

Gender

Female

49.4%

Male

43.8%

Unknown

6.7%
Ethnicity

White

63.4%

Hispanic or Latino

16.2%

Black or African American

10.6%

Asian

6.9%

Unknown

2.9%
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Foreign Languages Spoken

Spanish

100.0%

Client Services Program Manager Education

Schools

University of Nebraska - Lincoln

6.8%

University of Phoenix

6.8%

School of Visual Arts

6.8%

Southern New Hampshire University

6.8%

Washington State University

4.5%

Miami University

4.5%

Northwood University

4.5%

University of Nebraska at Omaha

4.5%

Bethany College (Kansas)

4.5%

New York University

4.5%

University of West Florida

4.5%

Webster University

4.5%

University of New Hampshire

4.5%

Brookdale Community College

4.5%

Kaplan University

4.5%

University of North Carolina at Charlotte

4.5%

Capella University

4.5%

Western Governors University

4.5%

Northeastern University

4.5%

Rollins College

4.5%
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Majors

Business

38.8%

Marketing

8.5%

Management

7.0%

Communication

5.4%

Computer Science

3.9%

Computer Information Systems

3.9%

Psychology

3.1%

Project Management

3.1%

Accounting

3.1%

Education

3.1%

Political Science

2.3%

Health Care Administration

2.3%

Human Resources Management

2.3%

Theatre

2.3%

Criminal Justice

2.3%

Liberal Arts

2.3%

Sociology

1.6%

Information Technology

1.6%

Elementary Education

1.6%

Music

1.6%
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Degrees

Bachelors

43.0%

Masters

25.1%

Other

19.0%

Certificate

5.6%

Associate

5.6%

Doctorate

1.1%

Diploma

0.6%
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