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Client services program manager skills for your resume and career

Updated January 8, 2025

3 min read

Quoted experts

Peggy Smith,

Dr. Daryl Green

Below we've compiled a list of the most critical client services program manager skills. We ranked the top skills for client services program managers based on the percentage of resumes they appeared on. For example, 24.3% of client services program manager resumes contained client service as a skill. Continue reading to find out what skills a client services program manager needs to be successful in the workplace.

15 client services program manager skills for your resume and career

1. Client Service

Here's how client services program managers use client service:

Coordinated with other departmental managers on developing, identifying and executing key initiatives for client services and annual account retention.
Initiated restructuring of on-site regional Client Service Team to enhance performance and effectiveness.

2. Client Facing

Here's how client services program managers use client facing:

Coordinated the development and delivery of divisional training programs designed to increase associate business communication and client facing skills.
Work independently and collaboratively with colleagues to manage all client facing activities to support appropriate products.

3. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how client services program managers use account management:

Rolled out new concierge model for policy administration; substantially increased efficiency and facilitated account management continuity.
Account Manager - Western Region, Scottsdale, AZ Directed customer account management in Greater Phoenix area.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how client services program managers use customer service:

Work with rigorous accounting cycles and ensure customer service 4 times a year during quarterly payouts to 80 plus clients.
Developed service strategies to ensure outstanding customer service experience, improve service performance ratings for significant number of top clients.

5. Status Reports

Here's how client services program managers use status reports:

Manage the organization of project documentation such as systems documentation, application assessment forms, quality assurance checklists, and status reports
Developed project plan, coordinated with various teams for project execution by planning and communicating periodic status reports to stakeholders.

6. Business Analysis

Here's how client services program managers use business analysis:

Conducted business analysis for clients, gathered and wrote business requirements and defined IT specifications.
PROGRAM MANAGEMENT/BUSINESS ANALYSIS Managed custom M2O software launch, from Requirements to Maintenance.

7. Vendor Relationships

Vendor management is an activity or a program wherein it allows creating, managing and developing a good relationship for both the client and the service provider in a particular enterprise. It ensures constant communication with the vendors that benefit both parties. It provides engaging materials to promote further the product or service they provide.

Here's how client services program managers use vendor relationships:

Manage client and vendor relationships in order to maximize revenue, profitability, client/vendor satisfaction and program compliance.
Managed vendor relationships, including: procurement activities, contract negotiation, logistics, and technology partnerships.

8. Client Projects

Here's how client services program managers use client projects:

Develop and oversee end to end testing of client projects.
Partner with Steering Committee and Sales Resources for handoff of client projects.

9. External Clients

External clients directly relate with a company or business, however only through the purchase of products and services.

Here's how client services program managers use external clients:

Facilitated and mediated communication between internal clients (different departments within the organization) and external clients to fulfill contractual obligations.
Leveraged SDLC methodology to discover, gather, and interpret requirements for business application system development for internal and external clients.

10. Client Satisfaction

Here's how client services program managers use client satisfaction:

Established membership processes and delegated tasks to junior program staff members to ensure client satisfaction and improve member retention during renewals.
Team maintained the highest levels of client satisfaction ratings in the organization.

11. SharePoint

Here's how client services program managers use sharepoint:

Created customized SharePoint training for locations and corporate, performed internal training.
Designed SharePoint structure, using role-based sites to manage user issues, documentation, updates.

12. Business Reviews

A business review is a published survey about a company. It helps the company gauge their performance and see how they can improve, plan and implement policies to increase their companies' revenue.

Here's how client services program managers use business reviews:

Develop performance and benefits presentations, and conduct business reviews.
Prepare and facilitate all quarterly business reviews.

13. Executive Management

Here's how client services program managers use executive management:

Defined, managed and reported to executive management 9 quarterly business performance reviews with cost reductions to businesses managed totaling 2 million
Worked great with all internal departments including accounting, software developers, call centers, web designers, and executive management.

14. Client Programs

Here's how client services program managers use client programs:

Developed, organized and promoted various client programs for the chapter.
Developed, organized and promoted various client programs.

15. Client Relations

Here's how client services program managers use client relations:

Continued to demonstrate expert Relationship Management; developed and maintained executive client relationships and forged new business relationships.
Cultivated and established client relationships.

What skills help Client Services Program Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What technical skills for a client services program manager stand out to employers?

Peggy Smith

Department Chair, Arlington Baptist University

It is my fervent belief (based on research and trends) that the technical skills associated with IT, computer programming, software management, social media specialist, customer relations management (CRM), sales, & marketing will be in high demand particularly as we navigate this new normal world in which we are currently living.

What soft skills should all client services program managers possess?

Dr. Daryl Green

Associate Professor of Business, Oklahoma Baptist University

The National Association of Colleges and Employers (NACE) has identified eight competencies associated with career readiness. These soft skills include career management, communication, critical thinking, cultural intelligence, digital literacy, leadership, professionalism, and teamwork. Sadly, most students are not aware of employers' expectation of career readiness competencies. College students who develop these career readiness competencies will be better prepared to compete for future job opportunities.

Do you want to know more?

List of client services program manager skills to add to your resume

The most important skills for a client services program manager resume and required skills for a client services program manager to have include:

Client Service
Client Facing
Account Management
Customer Service
Status Reports
Business Analysis
Vendor Relationships
Client Projects
External Clients

Client Satisfaction
SharePoint
Business Reviews
Executive Management
Client Programs
Client Relations
Oversight
KPIs
Client Management

Manage Projects
QA
Project Scope
PMO
Windows
Training Materials
Cost Analysis

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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