Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
What is a client services project manager and how to become one
Client service project managers are responsible for overseeing client service staff's activities to ensure the needs of customers are met and their problems resolved. They contact clients to identify their needs and then facilitate the process to meet the needs and requirements. They also develop strategies for improving customer services, train other client services staff, and develop effective communication platforms for clients and staff.
Client service project managers earn an average salary of $89,000 annually or $42 per hour. They primarily work to ensure customers are satisfied and that orders or transactions are correctly processed. These project managers answer questions or resolve customer complaints, so they need to provide excellent customer service and ensure their staff does the same. They also provide technical support to customers depending on the type of organization they work for.
Client service project managers typically hold a bachelor's or master's degree in business or a related field. They are expected to have some years of experience as a program manager or in a similar role. Some employers prefer candidates with excellent management, problem-solving, and time management skills.
What general advice would you give to a client services project manager?
Nicole Jones Young Ph.D.
Assistant Professor of Organizational Behavior, Franklin and Marshall College
Avg. Salary $105,304
Avg. Salary $59,228
Growth rate 6%
Growth rate 0.3%
American Indian and Alaska Native 0.66%
Asian 8.81%
Black or African American 7.46%
Hispanic or Latino 12.48%
Unknown 4.69%
White 65.90%
Genderfemale 54.68%
male 45.32%
Age - 47American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 47Stress level is very high
7.1 - high
Complexity level is advanced
7 - challenging
Work life balance is poor
6.4 - fair
Client services project manager career paths
Key steps to become a client services project manager
Explore client services project manager education requirements
Start to develop specific client services project manager skills
Skills Percentages Project Management 21.72% Client Service 13.60% Client Facing 6.08% Process Improvement 4.82% Customer Satisfaction 4.18% Research client services project manager duties and responsibilities
- Provide advanced functionality for healthcare facilities including registration, billing, denial management, and auditing for manage care and Medicare.
- Provide advanced functionality for healthcare facilities including registration, billing, denial management, and auditing for manage care and Medicare.
- Implement IVR and web page integration to multi-million dollar clients.
- Contribute to development of company's methodology for e-business consulting.
Apply for client services project manager jobs
Now it's time to start searching for a client services project manager job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first client services project manager job
Are you a client services project manager?
Share your story for a free salary report.
Average client services project manager salary
The average client services project manager salary in the United States is $105,304 per year or $51 per hour. Client services project manager salaries range between $75,000 and $146,000 per year.
What am I worth?
How do client services project managers rate their job?
Client services project manager reviews
I like to work with a team. Satisfaction of seeing the successful completion of a project
Strict deadlines, and stakeholders. Feeling undervalued or underappreciated.
I enjoy problem-solving and identifying a path to completing a complex project. I like to ensure that moving parts come together smoothly and communicating successes and celebrating with the team.
Without the right support from project sponsors, a project manager is doomed to failure. There is an enormous amount of responsibility on a project manager to deliver a product on time and on budget, though without proper authority or backing, it's basically wheel spinning.
I like working with Clients and challenges.
I would rather work remote with little travel.
Updated January 8, 2025
