Client service project managers are responsible for overseeing client service staff's activities to ensure the needs of customers are met and their problems resolved. They contact clients to identify their needs and then facilitate the process to meet the needs and requirements. They also develop strategies for improving customer services, train other client services staff, and develop effective communication platforms for clients and staff.
Client service project managers earn an average salary of $89,000 annually or $42 per hour. They primarily work to ensure customers are satisfied and that orders or transactions are correctly processed. These project managers answer questions or resolve customer complaints, so they need to provide excellent customer service and ensure their staff does the same. They also provide technical support to customers depending on the type of organization they work for.
Client service project managers typically hold a bachelor's or master's degree in business or a related field. They are expected to have some years of experience as a program manager or in a similar role. Some employers prefer candidates with excellent management, problem-solving, and time management skills.
There is more than meets the eye when it comes to being a client services project manager. For example, did you know that they make an average of $38.01 an hour? That's $79,057 a year!
Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.
There are certain skills that many client services project managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed management skills, problem-solving skills and time-management skills.
When it comes to the most important skills required to be a client services project manager, we found that a lot of resumes listed 31.8% of client services project managers included project management, while 15.2% of resumes included client service, and 4.1% of resumes included client meetings. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the client services project manager job title. But what industry to start with? Most client services project managers actually find jobs in the technology and finance industries.
If you're interested in becoming a client services project manager, one of the first things to consider is how much education you need. We've determined that 69.1% of client services project managers have a bachelor's degree. In terms of higher education levels, we found that 11.8% of client services project managers have master's degrees. Even though most client services project managers have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a client services project manager. When we researched the most common majors for a client services project manager, we found that they most commonly earn bachelor's degree degrees or master's degree degrees. Other degrees that we often see on client services project manager resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a client services project manager. In fact, many client services project manager jobs require experience in a role such as project manager. Meanwhile, many client services project managers also have previous career experience in roles such as senior project manager or account manager.