What does a client services project manager do?
The primary duties of a client service manager are to develop, track, and report the performance of a business. Client service managers oversee cross-functional work areas focusing on the resolution of issues from clients. They manage the service operations of their clients, dealing with them directly. It is their job to ensure the satisfaction of their customers and that their orders are processed correctly. They serve as liaisons between businesses and their customers.
Client services project manager responsibilities
Here are examples of responsibilities from real client services project manager resumes:
- Provide advanced functionality for healthcare facilities including registration, billing, denial management, and auditing for manage care and Medicare.
- Provide advanced functionality for healthcare facilities including registration, billing, denial management, and auditing for manage care and Medicare.
- Implement IVR and web page integration to multi-million dollar clients.
- Contribute to development of company's methodology for e-business consulting.
Client services project manager skills and personality traits
We calculated that 22% of Client Services Project Managers are proficient in Project Management, Client Service, and Client Facing. They’re also known for soft skills such as Management skills, Problem-solving skills, and Time-management skills.
We break down the percentage of Client Services Project Managers that have these skills listed on their resume here:
- Project Management, 22%
Project Management of new service implementation at new and existing retailers, contributing to increased online sales and improved product profitability.
- Client Service, 14%
Appointed position held concurrently with already established role of Client Services Project Manager.
- Client Facing, 6%
Coordinated the development and delivery of divisional training programs designed to increase associate business communication and client facing skills.
- Process Improvement, 5%
Identify and drive process improvement initiatives for client-facing projects, from initial estimating through delivery.
- Customer Satisfaction, 4%
Provide exceptional customer service to internal and external clients and uphold high customer satisfaction.
- Client Expectations, 4%
Developed and managed project schedules, client expectations, application testing, and conducted business development for application development.
"project management," "client service," and "client facing" are among the most common skills that client services project managers use at work. You can find even more client services project manager responsibilities below, including:
Problem-solving skills. Many client services project manager duties rely on problem-solving skills. "top executives need to identify and resolve issues within an organization," so a client services project manager will need this skill often in their role. This resume example is just one of many ways client services project manager responsibilities rely on problem-solving skills: "resolved a range of operational hr issues. "
Time-management skills. This is an important skill for client services project managers to perform their duties. For an example of how client services project manager responsibilities depend on this skill, consider that "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a client services project manager: "manage client expectations to deliver what is needed on time and within budget. ".
Communication skills. For certain client services project manager responsibilities to be completed, the job requires competence in "communication skills." The day-to-day duties of a client services project manager rely on this skill, as "top executives must be able to convey information clearly and persuasively." For example, this snippet was taken directly from a resume about how this skill applies to what client services project managers do: "manage and maintain the client database within the crm program regarding project updates and client communications. "
Leadership skills. A commonly-found skill in client services project manager job descriptions, "leadership skills" is essential to what client services project managers do. Client services project manager responsibilities rely on this skill because "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." You can also see how client services project manager duties rely on leadership skills in this resume example: "played leadership role in key customer engagements and relationships with third-party vendors. "
The three companies that hire the most client services project managers are:
- Carollo Engineers6 client services project managers jobs
- JPMorgan Chase & Co.5 client services project managers jobs
- Brown and Caldwell4 client services project managers jobs
Compare different client services project managers
Client services project manager vs. Project manager/team lead
Project Managers are responsible for managing and overseeing the operations of a project from inception to completion. Their duties include defining project scope, developing a project plan, creating work breakdown structures to distribute resources, and communicating responsibilities to all project team members and vendors. They organizie work schedules, set milestones, track project progress, resolve technical issues, articulate roadblocks to project sponsors, propose risk mitigation strategies, and maintain project documentation. Project Managers also handle file submission for project closure, conduct post-project evaluations, supervise project communications, act as chairman in project status meetings, develop project governance structures and liaise with system security managers to coordinate system security activities.
These skill sets are where the common ground ends though. The responsibilities of a client services project manager are more likely to require skills like "client service," "integrated marketing," "client facing," and "customer satisfaction." On the other hand, a job as a project manager/team lead requires skills like "infrastructure," "risk management," "project budget," and "scrum." As you can see, what employees do in each career varies considerably.
The education levels that project managers/team lead earn slightly differ from client services project managers. In particular, project managers/team lead are 3.4% more likely to graduate with a Master's Degree than a client services project manager. Additionally, they're 0.4% more likely to earn a Doctoral Degree.Client services project manager vs. Project manager/analyst
The primary job of project managers/analysts is to manage and develop new projects. They have varied duties and responsibilities, which include giving analytical support for projects, assisting in budget and financial analysis, and analyzing market trends, statistical data, and regulations relevant to the projects. Additionally, project managers/analysts are also expected to draft financial reports, work statements, and cost estimates and work to ensure customer satisfaction and retention. These professionals are also responsible for project scheduling, tracking fund receipts, and monitoring documentation.
In addition to the difference in salary, there are some other key differences worth noting. For example, client services project manager responsibilities are more likely to require skills like "client service," "integrated marketing," "client facing," and "customer satisfaction." Meanwhile, a project manager/analyst has duties that require skills in areas such as "software development," "data analysis," "data warehouse," and "sdlc." These differences highlight just how different the day-to-day in each role looks.
On average, project managers/analyst earn a lower salary than client services project managers. Some industries support higher salaries in each profession. Interestingly enough, project managers/analyst earn the most pay in the finance industry with an average salary of $109,701. Whereas client services project managers have higher pay in the professional industry, with an average salary of $100,889.Average education levels between the two professions vary. Project managers/analyst tend to reach similar levels of education than client services project managers. In fact, they're 3.7% more likely to graduate with a Master's Degree and 0.4% more likely to earn a Doctoral Degree.Client services project manager vs. Senior analyst/project manager
A senior analyst project manager's main job is to track the milestones of their company's important projects. They also manage the clients' databases. They are responsible for distributing databases to the sales representatives. They also help in automating their company.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from client services project manager resumes include skills like "client service," "integrated marketing," "client facing," and "customer satisfaction," whereas a senior analyst/project manager is more likely to list skills in "sdlc," "business processes," "sql server," and "data warehouse. "
Senior analyst/project managers earn the best pay in the retail industry, where they command an average salary of $115,212. Client services project managers earn the highest pay from the professional industry, with an average salary of $100,889.Most senior analyst/project managers achieve a higher degree level compared to client services project managers. For example, they're 7.1% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.Client services project manager vs. Program/project manager
The program manager and project manager are two important positions within a company that are thought to be similar. However, program managers direct diverse projects and programs while project managers head the team who is responsible for ensuring a project is completed on time and within budget. Program managers are responsible for the conveyance of the company goals and generally act as a customer interface that helps clients get their desired update and change of a project. Project managers, on the other hand, focus on the project's schedule, scope, and resources needed to complete it on time.
Types of client services project manager
Updated January 8, 2025
