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Client services vice president skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical client services vice president skills. We ranked the top skills for client services vice presidents based on the percentage of resumes they appeared on. For example, 10.7% of client services vice president resumes contained client service as a skill. Continue reading to find out what skills a client services vice president needs to be successful in the workplace.

15 client services vice president skills for your resume and career

1. Client Service

Here's how client services vice presidents use client service:

Managed client service organization in sales and revenue growth through building strong relationships creating lucrative implementations with new and existing customers.
Developed and implemented a client service assessment program that restored client relationships and resulted in unprecedented valuable feedback and competitive intelligence.

2. Financial Services

Financial services are economic services that are offered by the finance sector, which includes banks, financial institutes credit-card agencies, insurance companies, accountancy firms, and others that handles assets. Organizations in the financial services sector are concerned with money and risk management.

Here's how client services vice presidents use financial services:

Recruited direct sales team of transportation and financial services specialists and an indirect municipal and retail merchant sales team from partner.
Gained experience in a variety of industries including retail, technology, CPG, restaurants, and financial services.

3. Client Facing

Here's how client services vice presidents use client facing:

Designed and administered daily internal and client facing processes to automate efficiently the CRM (customer relationship management system.)
Developed client facing tools that increased product usage resulting in revenue growth.

4. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how client services vice presidents use service delivery:

Communicated to stakeholders at every step of a project in order to maintain successful relationships and product or service delivery.
Conducted business unit visits to build relationships internally and improve overall satisfaction of internal service delivery model.

5. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how client services vice presidents use business development:

Conceived, developed, and introduced innovative consulting services to engage in client and business development and drive clinical adoption.
Provide global client management leadership including enterprise account escalation, business development, project scoping and board-level results analysis.

6. Project Management

Here's how client services vice presidents use project management:

Established standard implementation methodology and project management processes to cover enterprise implementations, quick start pilots, and partner led engagements.
Introduced strategic business and technology plan, including project management methodologies, product offerings and organization structure.

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7. Relationship Management

Relationship management refers to a tool that connects an organization or industry to a supply chain. Usually, this management type will build coordination, confidence, and mutual trust among all its members, employees, and employers. It will create a good partnership, determine the potentials barriers and problems, assess the strength, and measure the chain's effectiveness

Here's how client services vice presidents use relationship management:

Provided executive-level relationship management and account retention.
Managed a staff of professionals responsible for client relationship management, maintaining superior client satisfaction, profitability and retention.

8. Client Management

Client management, similar to customer relationship management, refers to the procedure for how businesses interact with clients, both current and potential. The overall goal of client management is to construct and maintain good relationships with clients, leading to a high volume of repeat customers or clients who suggest the business's services to other clients.

Here's how client services vice presidents use client management:

Key member of Global Management Board ensuring quality control for operations and client management for all domestic and international business.
Demonstrated exceptional client management and relationship skills by maintaining open and candid interaction with business units and client contacts.

9. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how client services vice presidents use account management:

Developed strategic account management team to support competitive activities of the pharmaceutical markets division and a defined portfolio.
Spearheaded the formation of an account management organization focused on customer satisfaction and increasing lifetime value.

10. Customer Satisfaction

Here's how client services vice presidents use customer satisfaction:

Enhanced employee morale and customer satisfaction by leading cross-functional management teams that created correctional plans for customer complaints.
Designed and delivered high performing investment solutions and advice tailored to achieve excellence in quality and customer satisfaction.

11. Integrated Marketing

Here's how client services vice presidents use integrated marketing:

Manage internal teams to execute dynamic digital and integrated marketing plans.
Created, developed, and executed strategic and integrated marketing campaigns for clients involving multiple forms of media and collateral.

12. Client Retention

Here's how client services vice presidents use client retention:

Achieved 100% client retention goal for FY 2015 and generated $3.2M new business revenue for FY 2016.
Key client retention - Negotiated the retention of key clients vital to the stability of the company.

13. Revenue Growth

Here's how client services vice presidents use revenue growth:

Directed revenue growth, margin improvements, and operating expense reduction initiatives.
Delivered royalty revenue and contribution targets to plan each year; achieved 15%+ annual revenue growth over five years.

14. Direct Reports

Here's how client services vice presidents use direct reports:

Managed and trained five professional direct reports with accountability for hundreds of indirect support and development resources.
Recruited, hired, motivated, and supervised direct reports; assisted in staffing for other groups.

15. Client Issues

Here's how client services vice presidents use client issues:

Maintained strong, collaborative relationships across channels, partnering with appropriate internal departments to develop account initiatives and resolve client issues.
Resolve escalated client issues effectively and timely.

5 Client Services Vice President resume examples

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List of client services vice president skills to add to your resume

The most important skills for a client services vice president resume and required skills for a client services vice president to have include:

Client Service
Financial Services
Client Facing
Service Delivery
Business Development
Project Management
Relationship Management
Client Management
Account Management
Customer Satisfaction
Integrated Marketing
Client Retention
Revenue Growth
Direct Reports
Client Issues
Client Support

Process Improvement
Client Expectations
Client Relations
Strategic Direction
Financial Performance
Professional Services
Team Support
Real Estate
Cash Management
Client Accounts
Securities
Product Management
KPI
Service Offerings
ROI
Financial Institutions

Oversight
Sales Process
Cash Flow
Client Satisfaction
Product Line
Business Process
RFP
Sigma
Commercial Banking
Human Resources
Saas
Due Diligence
Cost Savings
Client Inquiries
Collateral Management
Lead Management

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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