What does a client services vice president do?
The job of a client services vice president is to lead and manage the client care department within an organization and ensure a smooth-running, effective day-to-day operation. You will oversee new client implementation and continued support and ensure personal outcomes and optimal business through the adoption and use of the organization's products and services. Other duties include overseeing the day-to-day activities of the customer care and support team and the sales team, ensuring the delivery of a positive customer experience, and ensuring that staff uphold the brand and maximize revenue while effectively managing expectations, resources, and costs.
Client services vice president responsibilities
Here are examples of responsibilities from real client services vice president resumes:
- Perform analysis to confirm solution will directly address business requirements, provide desire customer value and achieve ROI target.
- Maintain effective fiscal management of caseload by accurately processing field payroll, monitoring caseload metrics and managing billing and pay rates.
- Maintain effective fiscal management of caseload by accurately processing field payroll, monitoring caseload metrics and managing billing and pay rates.
- Increase client's loyalty member engagement by developing social gaming promotion strategy; lead an RFP for vendor platform.
- Implement an RFP scoring system to assess the alignment with strategic goals and to speed up the go-no-go decision process.
- Establish a PMO to support both client and internal SeaChange projects.
- Recognize as superior vendor PMO by senior leaders of several of the world's largest global banks.
- Provide executive oversight to contractual requirements and make adjustments as needed.
- Addressed complaints and resolve problems, provide oversight to in-house departments' communications activities.
- Design and initiate successful investment techniques that maximize ROI while maintaining appropriate risk tolerance levels.
- Leverage enterprise data warehouse and SQL query to cull data directly from marketing system.
- Partner with other Nielsen division on custom research and marketing initiatives to produce actionable recommendation on future business planning.
Client services vice president skills and personality traits
We calculated that 11% of Client Services Vice Presidents are proficient in Client Service, Financial Services, and Client Facing. They’re also known for soft skills such as Analytical skills, Customer-service skills, and Communication skills.
We break down the percentage of Client Services Vice Presidents that have these skills listed on their resume here:
- Client Service, 11%
Managed client service organization in sales and revenue growth through building strong relationships creating lucrative implementations with new and existing customers.
- Financial Services, 8%
Recruited direct sales team of transportation and financial services specialists and an indirect municipal and retail merchant sales team from partner.
- Client Facing, 6%
Designed and administered daily internal and client facing processes to automate efficiently the CRM (customer relationship management system.)
- Service Delivery, 5%
Communicated to stakeholders at every step of a project in order to maintain successful relationships and product or service delivery.
- Business Development, 4%
Conceived, developed, and introduced innovative consulting services to engage in client and business development and drive clinical adoption.
- Project Management, 4%
Established standard implementation methodology and project management processes to cover enterprise implementations, quick start pilots, and partner led engagements.
"client service," "financial services," and "client facing" are among the most common skills that client services vice presidents use at work. You can find even more client services vice president responsibilities below, including:
Analytical skills. To carry out their duties, the most important skill for a client services vice president to have is analytical skills. Their role and responsibilities require that "sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies." Client services vice presidents often use analytical skills in their day-to-day job, as shown by this real resume: "analyzed and provided recommendations regarding competitor product management, client management and pricing strategy. "
Customer-service skills. Another essential skill to perform client services vice president duties is customer-service skills. Client services vice presidents responsibilities require that "when helping to make a sale, sales managers must listen and respond to the customer’s needs." Client services vice presidents also use customer-service skills in their role according to a real resume snippet: "achieved 94% client retention by holding customer appreciation events and making personal calls on the customers. "
Communication skills. client services vice presidents are also known for communication skills, which are critical to their duties. You can see how this skill relates to client services vice president responsibilities, because "sales managers need to work with colleagues and customers, so they must be able to communicate clearly." A client services vice president resume example shows how communication skills is used in the workplace: "integrated marketing communications stakeholder with client teams (brand, digital, pr/social, customer, sales, and retail). "
Leadership skills. For certain client services vice president responsibilities to be completed, the job requires competence in "leadership skills." The day-to-day duties of a client services vice president rely on this skill, as "sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals." For example, this snippet was taken directly from a resume about how this skill applies to what client services vice presidents do: "key achievements: utilized leadership talents to maximize revenue potential while improving client retention. "
The three companies that hire the most client services vice presidents are:
- JPMorgan Chase & Co.23 client services vice presidents jobs
- Alera Group17 client services vice presidents jobs
- J.P. Morgan7 client services vice presidents jobs
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Compare different client services vice presidents
Client services vice president vs. Senior director
Senior directors are the top management who manage the overall corporate structure of a brand. These executives take responsibility for the planning, operations, and profitability of the company. They direct and control all the functions of businesses. Their jobs cover the advertising, marketing, sales, and promotions of products and services. They are the people behind the tactical and strategic management of every asset of the enterprise through different programs.
While similarities exist, there are also some differences between client services vice presidents and senior director. For instance, client services vice president responsibilities require skills such as "client service," "financial services," "service delivery," and "relationship management." Whereas a senior director is skilled in "healthcare," "analytics," "patients," and "portfolio." This is part of what separates the two careers.
Senior directors earn the highest salaries when working in the pharmaceutical industry, with an average yearly salary of $180,537. On the other hand, client services vice presidents are paid more in the finance industry with an average salary of $154,143.On average, senior directors reach higher levels of education than client services vice presidents. Senior directors are 5.8% more likely to earn a Master's Degree and 3.3% more likely to graduate with a Doctoral Degree.Client services vice president vs. Business director
Business directors are responsible for overseeing the development of an organization's business goals and objectives. They typically work to increase business revenue, identify and develop business opportunities, and expand the company's presence and its brands. Other duties and responsibilities may include establishing effective company policies, goals, and sales targets, overseeing financial and budgetary activities, and identifying ways to minimize cost and boost financial performance. Business directors are also expected to negotiate contracts with clients and suppliers and propose and develop new partnerships.
Each career also uses different skills, according to real client services vice president resumes. While client services vice president responsibilities can utilize skills like "client service," "financial services," "service delivery," and "relationship management," business directors use skills like "healthcare," "customer service," "patients," and "business strategy."
Business directors may earn a lower salary than client services vice presidents, but business directors earn the most pay in the finance industry with an average salary of $129,623. On the other hand, client services vice presidents receive higher pay in the finance industry, where they earn an average salary of $154,143.Average education levels between the two professions vary. Business directors tend to reach similar levels of education than client services vice presidents. In fact, they're 3.4% more likely to graduate with a Master's Degree and 3.3% more likely to earn a Doctoral Degree.Client services vice president vs. Vice president of sales & operations
A vice president of sales & operations is an executive professional who is responsible for directing the support investments of a firm in salesforce effectiveness and manages functions essential to sales force productivity. The vice president must participate fully in the life cycle sales process as well as establishes cohesive relationships to provide customer satisfaction. Recruiting and hiring top-performing sales representatives and providing training for them are some of the important tasks of the vice president. The vice president must also implement various programs to achieve the financial, operational, and sales goals of the firm.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from client services vice president resumes include skills like "client service," "financial services," "client facing," and "service delivery," whereas a vice president of sales & operations is more likely to list skills in "sales operations," "crm," "customer service," and "salesforce. "
Vice presidents of sales & operations earn the highest salary when working in the manufacturing industry, where they receive an average salary of $169,094. Comparatively, client services vice presidents have the highest earning potential in the finance industry, with an average salary of $154,143.When it comes to education, vice presidents of sales & operations tend to earn similar degree levels compared to client services vice presidents. In fact, they're 2.6% less likely to earn a Master's Degree, and 0.2% less likely to graduate with a Doctoral Degree.Client services vice president vs. Vice president, business development
A vice president of business development is an individual who leads in the execution of business plans and provides new business strategies for an organization. Vice presidents of business development closely work with a team of salespeople, management, and lower-level employees to secure contracts with new customers and manage ongoing agreements. They often travel to participate in business conferences and meetings with vendors and suppliers. Vice presidents of business development must also possess a bachelor's degree in business administration or marketing.
Even though a few skill sets overlap between client services vice presidents and vice presidents, business development, there are some differences that are important to note. For one, a client services vice president might have more use for skills like "client service," "client facing," "service delivery," and "relationship management." Meanwhile, some responsibilities of vice presidents, business development require skills like "healthcare," "business strategy," "crm," and "client relationships. "
Vice presidents, business development enjoy the best pay in the manufacturing industry, with an average salary of $164,511. For comparison, client services vice presidents earn the highest salary in the finance industry.The average resume of vice presidents, business development showed that they earn similar levels of education compared to client services vice presidents. So much so that theyacirc;euro;trade;re 3.6% more likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 1.4%.Types of client services vice president
Updated January 8, 2025
