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The differences between client specialists and center specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client specialist and a center specialist. Additionally, a client specialist has an average salary of $41,368, which is higher than the $33,648 average annual salary of a center specialist.
The top three skills for a client specialist include client facing, client satisfaction and customer satisfaction. The most important skills for a center specialist are patients, customer service, and necessary paperwork.
| Client Specialist | Center Specialist | |
| Yearly salary | $41,368 | $33,648 |
| Hourly rate | $19.89 | $16.18 |
| Growth rate | -4% | -4% |
| Number of jobs | 210,757 | 226,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 47% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A client specialist's role is to help a company build strong relationships with its clients by providing optimal service. Their responsibilities typically revolve around reaching out to clients through calls and correspondence, addressing and resolving issues and concerns, offering products and services, and even providing special offers, all to ensure customer satisfaction. A client specialist may also conduct market research and analysis to learn consumers' needs, produce progress reports and presentations, perform follow-up calls to clients, and devise strategies to provide better service.
A call center specialist is an individual who interacts with customers over the phone to ensure smooth transactions and answer customer queries. Call center specialists provide customer service through the phone and handle complaints under the company's guidance and with professionalism and courtesy. They must verify the information for incoming orders and enter them into the database with accuracy. Call center specialists should maintain the call center database and must regularly update the contact log. They must also report malfunctioning equipment and software to their supervisors.
Client specialists and center specialists have different pay scales, as shown below.
| Client Specialist | Center Specialist | |
| Average salary | $41,368 | $33,648 |
| Salary range | Between $26,000 And $64,000 | Between $24,000 And $46,000 |
| Highest paying City | New York, NY | Boston, MA |
| Highest paying state | New York | New Hampshire |
| Best paying company | McKinsey & Company Inc | BP America Inc |
| Best paying industry | Technology | Finance |
There are a few differences between a client specialist and a center specialist in terms of educational background:
| Client Specialist | Center Specialist | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 47% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client specialists' and center specialists' demographics:
| Client Specialist | Center Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.4% Female, 65.6% | Male, 46.4% Female, 53.6% |
| Race ratio | Black or African American, 12.3% Unknown, 5.4% Hispanic or Latino, 19.7% Asian, 7.0% White, 54.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.4% Unknown, 5.2% Hispanic or Latino, 20.0% Asian, 7.1% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |