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The differences between client specialists and client care specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client specialist and a client care specialist. Additionally, a client specialist has an average salary of $41,368, which is higher than the $29,660 average annual salary of a client care specialist.
The top three skills for a client specialist include client facing, client satisfaction and customer satisfaction. The most important skills for a client care specialist are client care, PET, and patients.
| Client Specialist | Client Care Specialist | |
| Yearly salary | $41,368 | $29,660 |
| Hourly rate | $19.89 | $14.26 |
| Growth rate | -4% | -4% |
| Number of jobs | 210,757 | 132,935 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A client specialist's role is to help a company build strong relationships with its clients by providing optimal service. Their responsibilities typically revolve around reaching out to clients through calls and correspondence, addressing and resolving issues and concerns, offering products and services, and even providing special offers, all to ensure customer satisfaction. A client specialist may also conduct market research and analysis to learn consumers' needs, produce progress reports and presentations, perform follow-up calls to clients, and devise strategies to provide better service.
Client care specialists are employees who manage a company's 24/7 hotline number. Most customer care specialists have call center experience before achieving their positions. This way, they know how to personalize the way they handle different types of clients. They can also impart firsthand knowledge to new call center employees about the job. Their usual responsibilities revolve around presenting the weekly and monthly reports on the teams' performances to the management, documenting customer interactions, reviewing customer complaints and taking appropriate actions, and being updated on their product.
Client specialists and client care specialists have different pay scales, as shown below.
| Client Specialist | Client Care Specialist | |
| Average salary | $41,368 | $29,660 |
| Salary range | Between $26,000 And $64,000 | Between $18,000 And $46,000 |
| Highest paying City | New York, NY | Irvine, CA |
| Highest paying state | New York | Alaska |
| Best paying company | McKinsey & Company Inc | Bank of America |
| Best paying industry | Technology | Finance |
There are a few differences between a client specialist and a client care specialist in terms of educational background:
| Client Specialist | Client Care Specialist | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client specialists' and client care specialists' demographics:
| Client Specialist | Client Care Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.4% Female, 65.6% | Male, 20.3% Female, 79.7% |
| Race ratio | Black or African American, 12.3% Unknown, 5.4% Hispanic or Latino, 19.7% Asian, 7.0% White, 54.9% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 56.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |