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The differences between client specialists and client support specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a client specialist, becoming a client support specialist takes usually requires 1-2 years. Additionally, a client specialist has an average salary of $41,368, which is higher than the $39,585 average annual salary of a client support specialist.
The top three skills for a client specialist include client facing, client satisfaction and customer satisfaction. The most important skills for a client support specialist are customer service, client support, and client service.
| Client Specialist | Client Support Specialist | |
| Yearly salary | $41,368 | $39,585 |
| Hourly rate | $19.89 | $19.03 |
| Growth rate | -4% | 10% |
| Number of jobs | 210,757 | 136,163 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 62% |
| Average age | 40 | 42 |
| Years of experience | 12 | 2 |
A client specialist's role is to help a company build strong relationships with its clients by providing optimal service. Their responsibilities typically revolve around reaching out to clients through calls and correspondence, addressing and resolving issues and concerns, offering products and services, and even providing special offers, all to ensure customer satisfaction. A client specialist may also conduct market research and analysis to learn consumers' needs, produce progress reports and presentations, perform follow-up calls to clients, and devise strategies to provide better service.
A client support specialist is responsible for assisting the clients' inquiries and concerns, resolving complaints, and processing requests regarding the goods and services offered by the company. Client support specialists manage the accuracy of client information on the database, maintaining client accounts, and ensuring the proper posting of payments. They also provide strategic techniques to sell products effectively by analyzing market trends and identify business opportunities that would generate more revenues and increase the company's profitability.
Client specialists and client support specialists have different pay scales, as shown below.
| Client Specialist | Client Support Specialist | |
| Average salary | $41,368 | $39,585 |
| Salary range | Between $26,000 And $64,000 | Between $29,000 And $53,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | McKinsey & Company Inc | NTT Data International L.L.C. |
| Best paying industry | Technology | Manufacturing |
There are a few differences between a client specialist and a client support specialist in terms of educational background:
| Client Specialist | Client Support Specialist | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | - | Stanford University |
Here are the differences between client specialists' and client support specialists' demographics:
| Client Specialist | Client Support Specialist | |
| Average age | 40 | 42 |
| Gender ratio | Male, 34.4% Female, 65.6% | Male, 41.7% Female, 58.3% |
| Race ratio | Black or African American, 12.3% Unknown, 5.4% Hispanic or Latino, 19.7% Asian, 7.0% White, 54.9% American Indian and Alaska Native, 0.7% | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 7% | 11% |