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The differences between client specialists and customer engagement specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client specialist and a customer engagement specialist. Additionally, a client specialist has an average salary of $41,368, which is higher than the $41,014 average annual salary of a customer engagement specialist.
The top three skills for a client specialist include client facing, client satisfaction and customer satisfaction. The most important skills for a customer engagement specialist are brand awareness, wine, and customer service.
| Client Specialist | Customer Engagement Specialist | |
| Yearly salary | $41,368 | $41,014 |
| Hourly rate | $19.89 | $19.72 |
| Growth rate | -4% | -4% |
| Number of jobs | 210,757 | 217,031 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 42% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A client specialist's role is to help a company build strong relationships with its clients by providing optimal service. Their responsibilities typically revolve around reaching out to clients through calls and correspondence, addressing and resolving issues and concerns, offering products and services, and even providing special offers, all to ensure customer satisfaction. A client specialist may also conduct market research and analysis to learn consumers' needs, produce progress reports and presentations, perform follow-up calls to clients, and devise strategies to provide better service.
A client engagement specialist is in charge of devising strategies to build positive relationships with clients that will translate to sales. Their responsibilities revolve around performing research and analysis to identify client needs, finding new sales leads and opportunities, and coordinating with team members. They must also reach out to clients through calls, correspondence, or face-to-face interaction to offer products and services, discuss specifications, secure sales, process payments, and perform follow-up calls. Moreover, a client engagement specialist must answer inquiries and address issues and concerns, resolving them promptly and efficiently.
Client specialists and customer engagement specialists have different pay scales, as shown below.
| Client Specialist | Customer Engagement Specialist | |
| Average salary | $41,368 | $41,014 |
| Salary range | Between $26,000 And $64,000 | Between $25,000 And $64,000 |
| Highest paying City | New York, NY | Washington, DC |
| Highest paying state | New York | Massachusetts |
| Best paying company | McKinsey & Company Inc | NVIDIA |
| Best paying industry | Technology | Health Care |
There are a few differences between a client specialist and a customer engagement specialist in terms of educational background:
| Client Specialist | Customer Engagement Specialist | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 42% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client specialists' and customer engagement specialists' demographics:
| Client Specialist | Customer Engagement Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.4% Female, 65.6% | Male, 32.7% Female, 67.3% |
| Race ratio | Black or African American, 12.3% Unknown, 5.4% Hispanic or Latino, 19.7% Asian, 7.0% White, 54.9% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 5.0% Hispanic or Latino, 18.4% Asian, 6.1% White, 59.2% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 7% |