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The differences between client specialists and customer relations specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client specialist and a customer relations specialist. Additionally, a client specialist has an average salary of $41,368, which is higher than the $37,827 average annual salary of a customer relations specialist.
The top three skills for a client specialist include client facing, client satisfaction and customer satisfaction. The most important skills for a customer relations specialist are customer relations, data entry, and work ethic.
| Client Specialist | Customer Relations Specialist | |
| Yearly salary | $41,368 | $37,827 |
| Hourly rate | $19.89 | $18.19 |
| Growth rate | -4% | -4% |
| Number of jobs | 210,757 | 215,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 52% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A client specialist's role is to help a company build strong relationships with its clients by providing optimal service. Their responsibilities typically revolve around reaching out to clients through calls and correspondence, addressing and resolving issues and concerns, offering products and services, and even providing special offers, all to ensure customer satisfaction. A client specialist may also conduct market research and analysis to learn consumers' needs, produce progress reports and presentations, perform follow-up calls to clients, and devise strategies to provide better service.
A customer relations specialist is responsible for providing high-quality services for customers by responding to their inquiries and concerns and resolving complaints about the company's goods and services. Customer relations specialists update customer accounts on the database, recording their transactions accurately, and posting their payments timely. They may also sell new products and services to the clients, demonstrating features and usability, processing orders, and confirming delivery details. A customer relations specialist must have excellent communication and organizational skills to ensure customer satisfaction and maintain healthy business relationships with the customers.
Client specialists and customer relations specialists have different pay scales, as shown below.
| Client Specialist | Customer Relations Specialist | |
| Average salary | $41,368 | $37,827 |
| Salary range | Between $26,000 And $64,000 | Between $27,000 And $52,000 |
| Highest paying City | New York, NY | Columbia, MD |
| Highest paying state | New York | Massachusetts |
| Best paying company | McKinsey & Company Inc | Deloitte |
| Best paying industry | Technology | Automotive |
There are a few differences between a client specialist and a customer relations specialist in terms of educational background:
| Client Specialist | Customer Relations Specialist | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 52% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client specialists' and customer relations specialists' demographics:
| Client Specialist | Customer Relations Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.4% Female, 65.6% | Male, 31.8% Female, 68.2% |
| Race ratio | Black or African American, 12.3% Unknown, 5.4% Hispanic or Latino, 19.7% Asian, 7.0% White, 54.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.5% Asian, 7.5% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |