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The differences between client specialists and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client specialist and a customer service specialist. Additionally, a client specialist has an average salary of $41,368, which is higher than the $33,238 average annual salary of a customer service specialist.
The top three skills for a client specialist include client facing, client satisfaction and customer satisfaction. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
| Client Specialist | Customer Service Specialist | |
| Yearly salary | $41,368 | $33,238 |
| Hourly rate | $19.89 | $15.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 210,757 | 223,323 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A client specialist's role is to help a company build strong relationships with its clients by providing optimal service. Their responsibilities typically revolve around reaching out to clients through calls and correspondence, addressing and resolving issues and concerns, offering products and services, and even providing special offers, all to ensure customer satisfaction. A client specialist may also conduct market research and analysis to learn consumers' needs, produce progress reports and presentations, perform follow-up calls to clients, and devise strategies to provide better service.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Client specialists and customer service specialists have different pay scales, as shown below.
| Client Specialist | Customer Service Specialist | |
| Average salary | $41,368 | $33,238 |
| Salary range | Between $26,000 And $64,000 | Between $26,000 And $42,000 |
| Highest paying City | New York, NY | Boston, MA |
| Highest paying state | New York | Massachusetts |
| Best paying company | McKinsey & Company Inc | Dell |
| Best paying industry | Technology | Finance |
There are a few differences between a client specialist and a customer service specialist in terms of educational background:
| Client Specialist | Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client specialists' and customer service specialists' demographics:
| Client Specialist | Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.4% Female, 65.6% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 12.3% Unknown, 5.4% Hispanic or Latino, 19.7% Asian, 7.0% White, 54.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |