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The differences between client specialists and member service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client specialist and a member service specialist. Additionally, a client specialist has an average salary of $41,368, which is higher than the $33,769 average annual salary of a member service specialist.
The top three skills for a client specialist include client facing, client satisfaction and customer satisfaction. The most important skills for a member service specialist are POS, account maintenance, and quality customer service.
| Client Specialist | Member Service Specialist | |
| Yearly salary | $41,368 | $33,769 |
| Hourly rate | $19.89 | $16.24 |
| Growth rate | -4% | -4% |
| Number of jobs | 210,757 | 212,512 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A client specialist's role is to help a company build strong relationships with its clients by providing optimal service. Their responsibilities typically revolve around reaching out to clients through calls and correspondence, addressing and resolving issues and concerns, offering products and services, and even providing special offers, all to ensure customer satisfaction. A client specialist may also conduct market research and analysis to learn consumers' needs, produce progress reports and presentations, perform follow-up calls to clients, and devise strategies to provide better service.
A member service representative is responsible for providing service and support to customers of membership-based organizations. You will be responding to inquiries, requests, and complaints, investigating and resolving customer complaints and concerns, and providing information and ongoing education to members about company benefits, and policies, and procedures. Additionally, you will be responsible for processing and auditing transactions, including purchases, deposits, withdrawals, and payments. You are also expected to cross-sell products or services to meet the needs of other members.
Client specialists and member service specialists have different pay scales, as shown below.
| Client Specialist | Member Service Specialist | |
| Average salary | $41,368 | $33,769 |
| Salary range | Between $26,000 And $64,000 | Between $26,000 And $42,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | McKinsey & Company Inc | Digital Federal Credit Union |
| Best paying industry | Technology | Finance |
There are a few differences between a client specialist and a member service specialist in terms of educational background:
| Client Specialist | Member Service Specialist | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client specialists' and member service specialists' demographics:
| Client Specialist | Member Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.4% Female, 65.6% | Male, 28.3% Female, 71.7% |
| Race ratio | Black or African American, 12.3% Unknown, 5.4% Hispanic or Latino, 19.7% Asian, 7.0% White, 54.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.1% Unknown, 5.6% Hispanic or Latino, 22.7% Asian, 7.0% White, 52.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |