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The differences between client specialists and retention specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client specialist and a retention specialist. Additionally, a client specialist has an average salary of $41,368, which is higher than the $37,175 average annual salary of a retention specialist.
The top three skills for a client specialist include client facing, client satisfaction and customer satisfaction. The most important skills for a retention specialist are customer service, outbound calls, and powerpoint.
| Client Specialist | Retention Specialist | |
| Yearly salary | $41,368 | $37,175 |
| Hourly rate | $19.89 | $17.87 |
| Growth rate | -4% | -4% |
| Number of jobs | 210,757 | 199,631 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 40% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A client specialist's role is to help a company build strong relationships with its clients by providing optimal service. Their responsibilities typically revolve around reaching out to clients through calls and correspondence, addressing and resolving issues and concerns, offering products and services, and even providing special offers, all to ensure customer satisfaction. A client specialist may also conduct market research and analysis to learn consumers' needs, produce progress reports and presentations, perform follow-up calls to clients, and devise strategies to provide better service.
A retention specialist is responsible for devising strategies to maintain a healthy relationship with clients. They are primarily in charge of negotiating and securing contract renewals, handling issues and corrective measures for customer satisfaction, utilizing feedback to improve services, and maintaining a healthy rapport to strengthen the client base. Furthermore, as a retention specialist, it is essential to perform calls and correspondence, keep records of all transactions, and coordinate with work-staff.
Client specialists and retention specialists have different pay scales, as shown below.
| Client Specialist | Retention Specialist | |
| Average salary | $41,368 | $37,175 |
| Salary range | Between $26,000 And $64,000 | Between $28,000 And $48,000 |
| Highest paying City | New York, NY | Los Angeles, CA |
| Highest paying state | New York | California |
| Best paying company | McKinsey & Company Inc | Adobe |
| Best paying industry | Technology | Finance |
There are a few differences between a client specialist and a retention specialist in terms of educational background:
| Client Specialist | Retention Specialist | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client specialists' and retention specialists' demographics:
| Client Specialist | Retention Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.4% Female, 65.6% | Male, 37.0% Female, 63.0% |
| Race ratio | Black or African American, 12.3% Unknown, 5.4% Hispanic or Latino, 19.7% Asian, 7.0% White, 54.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.0% White, 55.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |