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The differences between client specialists and senior customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client specialist and a senior customer service specialist. Additionally, a client specialist has an average salary of $41,368, which is higher than the $35,466 average annual salary of a senior customer service specialist.
The top three skills for a client specialist include client facing, client satisfaction and customer satisfaction. The most important skills for a senior customer service specialist are client facing, customer support, and inbound calls.
| Client Specialist | Senior Customer Service Specialist | |
| Yearly salary | $41,368 | $35,466 |
| Hourly rate | $19.89 | $17.05 |
| Growth rate | -4% | -4% |
| Number of jobs | 210,757 | 219,308 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A client specialist's role is to help a company build strong relationships with its clients by providing optimal service. Their responsibilities typically revolve around reaching out to clients through calls and correspondence, addressing and resolving issues and concerns, offering products and services, and even providing special offers, all to ensure customer satisfaction. A client specialist may also conduct market research and analysis to learn consumers' needs, produce progress reports and presentations, perform follow-up calls to clients, and devise strategies to provide better service.
Senior Customer Service Specialists perform directly around customers in a company. They are typically needed to answer customers' requests, respond to an inquiry, and resolve issues and complaints. Their duties may include data entry, file keeping, and general paperwork. Also, they supervise some representatives, monitor their progress, and serve as their mentors. Candidates for the position must have strong communication skills, analytical, and computer savvy. Additionally, they must possess relevant experience as a junior customer service representative and have excellent leadership skills.
Client specialists and senior customer service specialists have different pay scales, as shown below.
| Client Specialist | Senior Customer Service Specialist | |
| Average salary | $41,368 | $35,466 |
| Salary range | Between $26,000 And $64,000 | Between $29,000 And $41,000 |
| Highest paying City | New York, NY | - |
| Highest paying state | New York | - |
| Best paying company | McKinsey & Company Inc | - |
| Best paying industry | Technology | - |
There are a few differences between a client specialist and a senior customer service specialist in terms of educational background:
| Client Specialist | Senior Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client specialists' and senior customer service specialists' demographics:
| Client Specialist | Senior Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.4% Female, 65.6% | Male, 30.7% Female, 69.3% |
| Race ratio | Black or African American, 12.3% Unknown, 5.4% Hispanic or Latino, 19.7% Asian, 7.0% White, 54.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 19.8% Asian, 7.6% White, 55.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |