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The differences between client specialists and service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client specialist and a service specialist. Additionally, a service specialist has an average salary of $44,150, which is higher than the $41,368 average annual salary of a client specialist.
The top three skills for a client specialist include client facing, client satisfaction and customer satisfaction. The most important skills for a service specialist are patients, social work, and criminal justice.
| Client Specialist | Service Specialist | |
| Yearly salary | $41,368 | $44,150 |
| Hourly rate | $19.89 | $21.23 |
| Growth rate | -4% | -4% |
| Number of jobs | 210,757 | 207,020 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 53% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A client specialist's role is to help a company build strong relationships with its clients by providing optimal service. Their responsibilities typically revolve around reaching out to clients through calls and correspondence, addressing and resolving issues and concerns, offering products and services, and even providing special offers, all to ensure customer satisfaction. A client specialist may also conduct market research and analysis to learn consumers' needs, produce progress reports and presentations, perform follow-up calls to clients, and devise strategies to provide better service.
A service specialist is responsible for assisting customers with their inquiries and concerns about the services offered by the organization. Service specialists' duties include responding to customers' requests, updating customers of promotional offers and new services, escalating high-level concerns to the appropriate department, and keeping accurate records of clients' issues and resolutions. Service specialists are also in charge of preparing customer surveys to rate their satisfaction and identifying opportunities for service improvement. A service specialist must display excellent customer service and communication skills to address clients' concerns efficiently and accurately.
Client specialists and service specialists have different pay scales, as shown below.
| Client Specialist | Service Specialist | |
| Average salary | $41,368 | $44,150 |
| Salary range | Between $26,000 And $64,000 | Between $27,000 And $71,000 |
| Highest paying City | New York, NY | Boston, MA |
| Highest paying state | New York | Massachusetts |
| Best paying company | McKinsey & Company Inc | Ropes & Gray |
| Best paying industry | Technology | Technology |
There are a few differences between a client specialist and a service specialist in terms of educational background:
| Client Specialist | Service Specialist | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client specialists' and service specialists' demographics:
| Client Specialist | Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.4% Female, 65.6% | Male, 40.1% Female, 59.9% |
| Race ratio | Black or African American, 12.3% Unknown, 5.4% Hispanic or Latino, 19.7% Asian, 7.0% White, 54.9% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |