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Client specialist resume examples from 2026

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Land interviews using Zippia's AI-powered resume builder.

Updated March 26, 2025
6 min read
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How to write a client specialist resume

Craft a resume summary statement

A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in client specialist-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These four steps should give you a strong elevator pitch and land you some client specialist interviews.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:

  1. Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
  2. Consider all the software and tools you use on a daily basis. When in doubt, list them!
  3. Make sure you use accurate and up to date terms for all the skills listed.
These five steps should give you a strong elevator pitch and land you some client specialist interviews.

Here are example skills to include in your “Area of Expertise” on a client specialist resume:

  • Client Facing
  • Client Satisfaction
  • Customer Satisfaction
  • Customer Service
  • CRM
  • Customer Relationships
  • Client Service
  • Post Sales
  • Client Retention
  • Account Management
  • Client Relationships
  • Client Accounts
  • Client Issues
  • Product Knowledge
  • PowerPoint
  • Windows
  • Phone Calls
  • Technical Support
  • Work Ethic
  • Customer Inquiries
  • Excellent Organizational
  • HR
  • Problem Resolution
  • Treasury
  • Wealth Management
  • Exceptional Client
  • Data Entry
  • Client Loyalty
  • Commercial Banking
  • Client Inquiries

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Your work experience should be structured:

  1. With your most recent roles first, followed by earlier roles in reverse chronological order.
  2. Job title, along with company name and location on the left.
  3. Put the corresponding dates of employment on the left side.
  4. Keep only relevant jobs on your work experience.

How to write client specialist experience bullet points

Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.

Use the XYZ formula for your work experience bullet points. Here's how it works:

  • Use strong action verbs like Led, Built, or Optimized.
  • Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
  • Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

This creates bullet points that read Achieved X, measured by Y, by doing Z.

Here are examples from great client specialist resumes:

Work history example #1

Client Services Analyst

Teletech Holdings

  • Provided support for Microsoft Outlook, Outlook Express, Internet Explorer and Netscape (all versions).
  • Improved overall department report request turnaround time and standardized output by creating SQL scripts, SQL jobs and Crystal Report templates.
  • Developed and taught Dashboard class for West Coast consultants.
  • Identified, performed troubleshooting and resolved product related issues for internal and external customers.
  • Acted as escalation point of contact for dissatisfied customers and assisted in development of escalation procedures.

Work history example #2

Customer Support Specialist

Dick's Sporting Goods

  • Managed Loyalty Program (ScoreCard/Credit Card) contests for more than 500 stores across the US.
  • Forecasted and managed monthly $8 million CRM Operations Budget.
  • Used a Communication Binder to insure other Customer Engagement Specialists were up to date in directives from store management and/or corporate.
  • Managed business rules, developed communications and C-level reporting for $40M+ dealer network customer experience leadership bonus.
  • Developed and executed corporate-wide Communication Strategies.

Work history example #3

Sales Support Specialist

AT&T

  • Excelled in the Management of CRM Database, RMS, and BOCRIS with Product Ordering capabilities.
  • Provided effective communications through knowledgeable, timely, and accurate assistance to co-workers, division personnel, vendors, and consumers.
  • Provided assistance to customers in the selection and purchase of wireless telecommunications products and services.
  • Served as the main point of contact for telecommunication personnel of Fortune 500 clients.
  • Conducted market research on other telecommunication companies to help identify market trends and strategies.

Work history example #4

Client Services Analyst

Sprint

  • Analyzed, resolved and/or escalated all system communication failures.
  • Maintained and supported all department workstations running Windows2000/WindowsXP.
  • Created email accounts, remote access accounts, LAN user IDs and Lotus Notes IDs.
  • Promoted to Technical Team Lead after supporting Sprint PCS retail stores and corporate clients in the KC Metro area.
  • Administered voice operations for call centers, maintained data and desktop systems for office buildings and retail stores.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

Here is the best way to format your education section:

  • Display your highest degree first.
  • If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
  • If you have a bachelor's or master's degree, do not list your high school education.
  • If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from client specialist resumes:

High School Diploma

2012 - 2012

Bachelor's Degree in criminal justice

Monroe College, Bronxville, NY

2012 - 2015

Highlight your client specialist certifications on your resume

Certifications can be a crucial part of your resume. Many jobs have required certifications.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your client specialist resume:

  1. Certified Billing and Coding Specialist (CBCS)
  2. Certified Professional, Life and Health Insurance Program (CPLHI)
  3. Certified Financial Planner (CFP)

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