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What is a client success manager and how to become one
A client success manager maintains and enhances the relationships between a company and its clients. This involves understanding the client's needs and providing effective solutions. A client success manager also advocates for the client within the company to address their concerns. They work with sales, marketing, and customer support teams to ensure client satisfaction. A successful client success manager has a positive impact on the company through increasing loyalty and retention.
Avg. Salary $75,925
Avg. Salary $59,228
Growth rate 5%
Growth rate 0.3%
American Indian and Alaska Native 0.24%
Asian 4.07%
Black or African American 3.24%
Hispanic or Latino 9.82%
Unknown 4.41%
White 78.23%
Genderfemale 46.25%
male 53.75%
Age - 46American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 46Stress level is manageable
7.1 - high
Complexity level is advanced
7 - challenging
Work life balance is poor
6.4 - fair
What are the pros and cons of being a client success manager?
Pros
Potential for career growth within the company
Competitive salary and benefits packages
Opportunity to collaborate with cross-functional teams
Flexibility in work schedule and location
Ability to work with cutting-edge technology and tools
Cons
High pressure and stress to meet client expectations
Potential for long hours and weekend work during peak periods
Possible conflict resolution required between clients and internal teams
Performance metrics may be overly emphasized in some companies
Burnout can be a risk due to high workload and pressure
Client success manager career paths
Key steps to become a client success manager
Explore client success manager education requirements
Start to develop specific client success manager skills
Skills Percentages Client Facing 11.91% Client Satisfaction 8.73% Cloud 8.15% Project Management 7.34% Customer Satisfaction 7.28% Complete relevant client success manager training and internships
Accountants spend an average of 6-12 months on post-employment, on-the-job training. New client success managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a client success manager based on U.S. Bureau of Labor Statistics data and data from real client success manager resumes.Research client success manager duties and responsibilities
- Perform client set-ups and manage work flow through SalesForce.
- Lead the overall client program management function providing leadership, coordination and management of PMO activities.
- Manage partner relationship with EMC and develop go-to-market strategies.
- Lead tool workshops to maximize CSM communication efficiency both internally and externally.
Apply for client success manager jobs
Now it's time to start searching for a client success manager job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
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Average client success manager salary
The average client success manager salary in the United States is $75,925 per year or $37 per hour. Client success manager salaries range between $51,000 and $112,000 per year.
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Updated January 8, 2025
