What is a Client Success Manager

The role of a Client Success Manager, also known as a Customer Experience Manager or a Customer Advocate, as the names imply, is to be the helping hand of a company's clients.

They are meant to communicate and help solve the issues of clients, as they come up, explain and show them how the products work or create certain tutorials that would do that, increase and maintain sales, profit, and efficiency of the department, and to, overall, create and maintain relationships with clients and customers.

Generally, a potential candidate for this position must have a higher education degree in Communication or Marketing, or a closely related field of study, as well as excellent communications and computer skills. Often, they might be asked to have knowledge of certain software, usually used for the purpose of tracking finances and sales. Previous experience in customer service or similar positions is also often appreciated.

There is more than meets the eye when it comes to being a Client Success Manager. For example, did you know that they make an average of $41.44 an hour? That's $86,202 a year!

Between 2018 and 2028, the career is expected to grow 5% and produce 20,600 job opportunities across the U.S.

What Does a Client Success Manager Do

There are certain skills that many Client Success Managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Customer-service skills, Leadership skills and Analytical skills.

Learn more about what a Client Success Manager does

How To Become a Client Success Manager

If you're interested in becoming a Client Success Manager, one of the first things to consider is how much education you need. We've determined that 77.0% of Client Success Managers have a bachelor's degree. In terms of higher education levels, we found that 9.0% of Client Success Managers have master's degrees. Even though most Client Success Managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Client Success Manager. When we researched the most common majors for a Client Success Manager, we found that they most commonly earn Bachelor's Degree degrees or Master's Degree degrees. Other degrees that we often see on Client Success Manager resumes include Associate Degree degrees or High School Diploma degrees.

You may find that experience in other jobs will help you become a Client Success Manager. In fact, many Client Success Manager jobs require experience in a role such as Account Manager. Meanwhile, many Client Success Managers also have previous career experience in roles such as Account Executive or Project Manager.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

And if you’re looking for a job, here are the five top employers hiring now:

  1. IBM Jobs (27)
  2. Salesforce Jobs (62)
  3. Accenture Jobs (23)
  4. Oracle Jobs (5)
  5. Asure Software Jobs (3)
Average Salary
$86,202
Average Salary
Job Growth Rate
5%
Job Growth Rate
Job Openings
106,667
Job Openings
resume document icon

Don't Have A Professional Resume?

0 selections

Client Success Manager Career Paths

Top Careers Before Client Success Manager

Top Careers After Client Success Manager

Client Success Manager Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Client Success Manager

Client Success Managers in America make an average salary of $86,202 per year or $41 per hour. The top 10 percent makes over $127,000 per year, while the bottom 10 percent under $58,000 per year.
Average Salary
$86,202
Find Your Salary Estimate
How much should you be earning as an Client Success Manager? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.
See More Salary Information

Calculate your salary

Use Zippia's Salary Calculator to see how your pay matches up.

Client Success Manager Demographics

Client Success Manager Gender Statistics

male

53.8 %

female

46.3 %

Client Success Manager Ethnicity Statistics

White

82.7 %

Hispanic or Latino

8.1 %

Asian

3.9 %

Client Success Manager Foreign Languages Spoken Statistics

Spanish

55.0 %

French

15.0 %

Danish

5.0 %
Job Openings

Find the best Client Success Manager job for you

0 selections
0 selections

Client Success Manager Jobs You Might Like

Client Success Manager Education

Client Success Manager Majors

26.0 %
11.1 %

Client Success Manager Degrees

Bachelors

77.0 %

Masters

9.0 %

Associate

8.8 %

Top Colleges for Client Success Managers

1. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

2. University of Wisconsin - Madison

Madison, WI • Private

In-State Tuition
$10,555
Enrollment
30,360

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Georgia

Athens, GA • Private

In-State Tuition
$11,830
Enrollment
29,474

5. Virginia Polytechnic Institute and State University

Blacksburg, VA • Private

In-State Tuition
$13,620
Enrollment
27,730

6. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

7. Ohio State University

Columbus, OH • Private

In-State Tuition
$10,726
Enrollment
45,769

8. University of Texas at Austin

Austin, TX • Private

In-State Tuition
$10,610
Enrollment
40,329

9. University of Houston

Houston, TX • Private

In-State Tuition
$8,913
Enrollment
37,291

10. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990
Job Openings

Find the best Client Success Manager job for you

0 selections
0 selections

Client Success Manager Jobs You Might Like

Online Courses For Client Success Manager That You May Like

Customer Success Manager (CSM) Elite
udemy
4.7
(666)

Accelerate your Customer Success career with actionable strategies you can implement immediately...

Become a master of client and account management
udemy
4.5
(621)

Learn how to effectively manage, retain and grow clients...

Customer Service, Customer Support, And Customer Experience
udemy
4.4
(282)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

Show More Client Success Manager Courses
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Client Success Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 12.0% of Client Success Managers listed Client Service on their resume, but soft skills such as Customer-service skills and Leadership skills are important as well.

1. New Jersey

Total Client Success Manager Jobs:
1,411
Highest 10% Earn:
$145,000
Location Quotient:
1.17
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. California

Total Client Success Manager Jobs:
5,540
Highest 10% Earn:
$151,000
Location Quotient:
1.24
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New York

Total Client Success Manager Jobs:
2,639
Highest 10% Earn:
$133,000
Location Quotient:
1.35
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Client Success Managers

How Do Client Success Manager Rate Their Jobs?

Working as a Client Success Manager? Share your experience anonymously.
Do you work as a Client Success Manager?
Rate how you like work as Client Success Manager. It's anonymous and will only take a minute.

Top Client Success Manager Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Client Success Managers and discovered their number of Client Success Manager opportunities and average salary. Through our research, we concluded that Salesforce was the best, especially with an average salary of $102,010. Snap Finance follows up with an average salary of $81,507, and then comes Gannett with an average of $83,616. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Client Success Manager. The employers include Salesforce, Nice Systems, and Gartner

Most Common Employers For Client Success Manager

RankCompanyZippia ScoreAverage Client Success Manager SalaryAverage Salary
1$106,113
2$102,010
3$98,524
4$96,758
5$91,992
6$88,993

Client Success Manager Videos

Becoming a Client Success Manager FAQs

How much do client success managers make?

Client success managers make an average of $73,000 annually, or $35 hourly. The customer success manager refers to a leadership position overseeing teams or may only refer to direct client relations. The result is a range in reported salary that largely depends on company size and role responsibility.

"Client success manager" and "customer success manager" may be used interchangeably and are both abbreviated to CSM. Client success manager pay varies by work experience, education, and responsibilities in the job description.

Here is an example of the variation in range and title:

  • Cisco Customer Success Manager, $169,454

  • IBM Client Success Manager, $100,000

  • Paypal Customer Success Manager, $47,500

Learn more about this question

Is customer success manager a good job?

Yes, being a customer success manager is a good job. Since customer success is standing out as one of the decade's most promising, high-growth industries and career fields, the role of customer success manager makes a great option for job seekers.

Customer success managers are critical to the new digital economy because they ensure their organization has steady, recurring revenue from happy customers. This career is rewarding because it provides a proactive, holistic, and organization-level approach.

This allows customer success managers to leverage technology to ensure that customers continually and increasingly receive value from their software product throughout their lifetime as a customer.

Customer success is a fast-growing and highly rewarding career option. It also pays well and has plenty of room for growth and professional development. For people who like solving problems and engaging with others, this is an ideal career path.

Learn more about this question

What is the career path for a customer success manager?

The career path for a customer success manager varies, which means there are different ways to break into this exciting field. In 2020, Linkedin reported a 34% annual growth rate for customer success manager positions. With good communication skills and a background in customer service, you are already on your path!

Crossover backgrounds in these following fields count towards experience to apply for a customer success manager position:

  • Technical Support

  • Sales

  • Retail and hospitality

  • Service consultants

  • Program managers

Customer success managers build and maintain customer loyalty. Ensuring increased value for subscription-based customers while attracting new clients. This role can be hired across industries: in food subscriptions, like Hello Fresh and Blue Apron, or online entertainment like Netflix and Spotify.

The role of customer success manager attracts and engages clients. You are:

  • Offering smooth onboarding to subscription services

  • Communicating with the customer directly or through email campaigns

  • Updating customers on product changes, limited offerings, or upgrades

  • Writing content to educate or excite subscribers

Sales software such as Salesforce CRM, HubSpot, and ZOHO are tools that are important to understand. The customer service manager position may oversee teams, in addition to client relations. In a leadership role, in larger companies, software aids to track effectiveness and results.

Learn more about this question

What makes a successful client manager?

A successful client manager understands the needs of a client. A client manager is an interactive direct point of contact that engages with product subscribers.

This is a dynamic relationship role that needs to be maintained by:

  • Listening to the consumer

  • Monitoring trends in the industry

  • Increasing value and offerings to stay above the competition

  • Offering solutions

  • Building trust and integrity

In the client manager position, customers need to understand you are available and willing to address their concerns. You are an accessible point of contact for the company you are representing, be an expert in your industry.

Successful traits and skills for a client manager are:

  • Excellent communication; speaking, listening, and written

  • Negotiating skills; getting vendors to give better deals to customers

  • Problem-solving and analytical thinking

  • Time management and organization skills

  • Understanding of sales software

Learn more about this question

Search For Client Success Manager Jobs

0 selections
0 selections