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Become A Client Success Manager

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Working As A Client Success Manager

  • Selling or Influencing Others
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Communicating with Persons Outside Organization
  • Mostly Sitting

  • Stressful

  • $92,093

    Average Salary

What Does A Client Success Manager Do

Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.

Duties

Sales managers typically do the following:

  • Resolve customer complaints regarding sales and service
  • Prepare budgets and approve expenditures
  • Monitor customer preferences to determine the focus of sales efforts
  • Analyze sales statistics
  • Project sales and determine the profitability of products and services
  • Determine discount rates or special pricing plans
  • Develop plans to acquire new customers or clients through direct sales techniques, cold calling, and business-to-business marketing visits
  • Assign sales territories and set sales quotas
  • Plan and coordinate training programs for sales staff

Sales managers’ responsibilities vary with the size of their organizations. However, most sales managers direct the distribution of goods and services by assigning sales territories, setting sales goals, and establishing training programs for the organization’s sales representatives.

Some sales managers recruit, hire, and train new members of the sales staff. For more information about sales workers, see the profiles on retail sales workers and wholesale and manufacturing sales representatives.

Sales managers advise sales representatives on ways to improve their sales performance. In large multiproduct organizations, they oversee regional and local sales managers and their staffs.

Sales managers also stay in contact with dealers and distributors. They analyze sales statistics generated from their staff to determine the sales potential and inventory requirements of products and stores and to monitor customers' preferences.

Sales managers work closely with managers from other departments in the organization. For example, the marketing department identifies new customers that the sales department can target. The relationship between these two departments is critical to helping an organization expand its client base. Sales managers also work closely with research and design departments because they know customers’ preferences, and with warehousing departments because they know inventory needs.

The following are examples of types of sales managers:

Business to business (B2B) sales managers oversee sales from one business to another. These managers may work for a manufacturer selling to a wholesaler, or a wholesaler selling to a retailer. Examples of these workers include sales managers overseeing sales of software to business firms, and sales managers overseeing wholesale food sales to grocery stores.

Business to consumer (B2C) sales managers oversee direct sales between businesses and individual consumers. These managers typically work in retail settings. Examples of these workers include sales managers of automobile dealerships and department stores.

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How To Become A Client Success Manager

Most sales managers have a bachelor’s degree and work experience as a sales representative.

Education

Most sales managers have a bachelor’s degree, although some have a master’s degree. Educational requirements are less strict for job candidates who have significant work experience. Courses in business law, management, economics, accounting, finance, mathematics, marketing, and statistics are advantageous.

Work Experience in a Related Occupation

Work experience is typically required for someone to become a sales manager. The preferred duration varies, but employers usually seek candidates who have at least 1 to 5 years of experience in sales.

Sales managers typically enter the occupation from other sales and related occupations, such as sales representatives or purchasing agents. In small organizations, the number of sales manager positions often is limited, so advancement for sales workers usually comes slowly. In large organizations, promotion may occur more quickly.

Important Qualities

Analytical skills. Sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies.

Communication skills. Sales managers need to work with colleagues and customers, so they must be able to communicate clearly.

Customer-service skills. When helping to make a sale, sales managers must listen and respond to the customer’s needs.

Leadership skills. Sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals.

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Client Success Manager Jobs

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Client Success Manager Typical Career Paths

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Help others decide if this is a good career for them

Average Length of Employment
Client Executive 3.4 years
Client Manager 2.7 years
Client Partner 2.6 years
Top Employers Before
Manager 6.8%
Internship 5.8%
Top Employers After
Director 4.3%
Owner 4.3%

Do you work as a Client Success Manager?

Client Success Manager Demographics

Gender

Male

52.4%

Female

46.4%

Unknown

1.3%
Ethnicity

White

65.3%

Hispanic or Latino

13.2%

Black or African American

10.0%

Asian

7.4%

Unknown

4.1%
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Languages Spoken

Spanish

53.3%

French

13.3%

Danish

6.7%

Chinese

6.7%

Urdu

6.7%

Hindi

6.7%

Russian

6.7%
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Client Success Manager Education

Schools

University of Phoenix

11.9%

Texas State University

10.2%

Brigham Young University

6.8%

Webster University

5.1%

University of Nebraska - Lincoln

5.1%

University of Colorado at Boulder

5.1%

Indiana University - Purdue University Indianapolis

5.1%

Montclair State University

5.1%

University of Texas at Austin

5.1%

Weber State University

5.1%

San Francisco State University

5.1%

Northern Arizona University

3.4%

University of Washington

3.4%

Cardinal Stritch University

3.4%

Johnson & Wales University

3.4%

Utah Valley University

3.4%

Buena Vista University

3.4%

Grand Valley State University

3.4%

University of Central Florida

3.4%

University of San Diego

3.4%
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Majors

Business

30.5%

Communication

11.8%

Marketing

11.2%

Psychology

5.9%

Management

4.8%

Human Resources Management

3.7%

Political Science

3.2%

Elementary Education

3.2%

English

3.2%

History

3.2%

Finance

2.7%

Computer Science

2.1%

Kinesiology

2.1%

Advertising

2.1%

Education

2.1%

General Education, Specific Areas

1.6%

Mathematics

1.6%

Agricultural Public Services

1.6%

Economics

1.6%

Public Relations

1.6%
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Degrees

Bachelors

57.7%

Masters

20.8%

Other

12.8%

Associate

3.8%

Certificate

3.4%

License

1.1%

Doctorate

0.4%
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Real Client Success Manager Salaries

Job Title Company Location Start Date Salary
Client Success Manager Symphony Commerce Inc. (Previously Known As A SNEA San Francisco, CA Apr 14, 2014 $105,000
Client Success Manager Symphony Commerce Inc. San Francisco, CA Aug 11, 2014 $100,000
Client Success Manager Move Guides Inc. San Francisco, CA Jan 06, 2015 $80,000
Client Success Manager Move Guides Inc. San Francisco, CA Jun 01, 2015 $79,976 -
$95,035
Client Success Manager Move Guides Inc. San Francisco, CA Jan 06, 2015 $79,976 -
$95,035
Client Success Manager Marqeta, Inc. Emeryville, CA Jul 27, 2015 $73,216 -
$110,000

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Top Skills for A Client Success Manager

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  1. New Clients
  2. Client Relations
  3. Customer Satisfaction
You can check out examples of real life uses of top skills on resumes here:
  • Launched 16 new clients with an average launch velocity of 45 days.
  • Managed client relationships; consulted with principals on marketing and sales training concepts and their business application.
  • Communicate via web share, email, and phone with clients about product updates and new product releases.
  • Performed client set-ups and managed work flow through SalesForce.
  • Presented monthly in-services to partner accounts explaining new product line and customer service solutions.

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Top Client Success Manager Employers

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Jobs From Top Client Success Manager Employers

Client Success Manager Videos

Career Advice on becoming a Business Development Manager by Victoria P (Full Version)

What can a Client Success Manager do for you?

Career Advice on becoming a Client Services Manager by Richard D (Full Version)

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