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Become A Client Success Manager

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Working As A Client Success Manager

  • Selling or Influencing Others
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Communicating with Persons Outside Organization
  • Mostly Sitting

  • Stressful

  • $91,000

    Average Salary

What Does A Client Success Manager Do

Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.

Duties

Sales managers typically do the following:

  • Resolve customer complaints regarding sales and service
  • Prepare budgets and approve expenditures
  • Monitor customer preferences to determine the focus of sales efforts
  • Analyze sales statistics
  • Project sales and determine the profitability of products and services
  • Determine discount rates or special pricing plans
  • Develop plans to acquire new customers or clients through direct sales techniques, cold calling, and business-to-business marketing visits
  • Assign sales territories and set sales quotas
  • Plan and coordinate training programs for sales staff

Sales managers’ responsibilities vary with the size of their organizations. However, most sales managers direct the distribution of goods and services by assigning sales territories, setting sales goals, and establishing training programs for the organization’s sales representatives.

Some sales managers recruit, hire, and train new members of the sales staff. For more information about sales workers, see the profiles on retail sales workers and wholesale and manufacturing sales representatives.

Sales managers advise sales representatives on ways to improve their sales performance. In large multiproduct organizations, they oversee regional and local sales managers and their staffs.

Sales managers also stay in contact with dealers and distributors. They analyze sales statistics generated from their staff to determine the sales potential and inventory requirements of products and stores and to monitor customers' preferences.

Sales managers work closely with managers from other departments in the organization. For example, the marketing department identifies new customers that the sales department can target. The relationship between these two departments is critical to helping an organization expand its client base. Sales managers also work closely with research and design departments because they know customers’ preferences, and with warehousing departments because they know inventory needs.

The following are examples of types of sales managers:

Business to business (B2B) sales managers oversee sales from one business to another. These managers may work for a manufacturer selling to a wholesaler, or a wholesaler selling to a retailer. Examples of these workers include sales managers overseeing sales of software to business firms, and sales managers overseeing wholesale food sales to grocery stores.

Business to consumer (B2C) sales managers oversee direct sales between businesses and individual consumers. These managers typically work in retail settings. Examples of these workers include sales managers of automobile dealerships and department stores.

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How To Become A Client Success Manager

Most sales managers have a bachelor’s degree and work experience as a sales representative.

Education

Most sales managers have a bachelor’s degree, although some have a master’s degree. Educational requirements are less strict for job candidates who have significant work experience. Courses in business law, management, economics, accounting, finance, mathematics, marketing, and statistics are advantageous.

Work Experience in a Related Occupation

Work experience is typically required for someone to become a sales manager. The preferred duration varies, but employers usually seek candidates who have at least 1 to 5 years of experience in sales.

Sales managers typically enter the occupation from other sales and related occupations, such as sales representatives or purchasing agents. In small organizations, the number of sales manager positions often is limited, so advancement for sales workers usually comes slowly. In large organizations, promotion may occur more quickly.

Important Qualities

Analytical skills. Sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies.

Communication skills. Sales managers need to work with colleagues and customers, so they must be able to communicate clearly.

Customer-service skills. When helping to make a sale, sales managers must listen and respond to the customer’s needs.

Leadership skills. Sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals.

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Client Success Manager Jobs

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Help others decide if this is a good career for them

Average Length of Employment
Client Executive 3.3 years
Client Manager 2.7 years
Client Partner 2.7 years
Top Careers Before Client Success Manager
Internship 7.5%
Manager 5.6%
Recruiter 2.9%
Specialist 2.4%
Top Careers After Client Success Manager
Director 4.9%
Owner 3.3%
Manager 3.3%

Do you work as a Client Success Manager?

Client Success Manager Demographics

Gender

Male

48.0%

Female

42.9%

Unknown

9.2%
Ethnicity

White

64.8%

Hispanic or Latino

13.6%

Black or African American

11.1%

Asian

6.4%

Unknown

4.1%
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Foreign Languages Spoken

Spanish

55.0%

French

15.0%

Danish

5.0%

Chinese

5.0%

Urdu

5.0%

Hindi

5.0%

Russian

5.0%

Arabic

5.0%
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Client Success Manager Education

Schools

University of Phoenix

14.4%

Texas State University

7.7%

Purdue University

6.7%

University of Texas at Austin

6.7%

New York University

5.8%

Florida International University

4.8%

Indiana University - Purdue University Indianapolis

4.8%

Brigham Young University

4.8%

San Francisco State University

4.8%

Pennsylvania State University

4.8%

Georgia State University

3.8%

Northern Arizona University

3.8%

Johnson & Wales University

3.8%

University of Colorado at Boulder

3.8%

Montclair State University

3.8%

University of Arizona

3.8%

University of North Carolina at Greensboro

2.9%

University of Rhode Island

2.9%

Ramapo College of New Jersey

2.9%

North Carolina State University

2.9%
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Majors

Business

29.9%

Marketing

11.8%

Communication

11.3%

Management

5.5%

Psychology

4.9%

Political Science

3.8%

Computer Science

3.0%

Education

3.0%

English

3.0%

Human Resources Management

3.0%

History

3.0%

Public Relations

2.5%

Accounting

2.5%

Elementary Education

2.2%

Finance

2.2%

Advertising

1.9%

Journalism

1.6%

Economics

1.6%

Information Technology

1.6%

Kinesiology

1.4%
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Degrees

Bachelors

58.9%

Masters

19.6%

Other

11.8%

Associate

4.4%

Certificate

3.2%

Doctorate

1.1%

License

0.5%

Diploma

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$91,000
View Detailed Salary Report
$54,000
Min 10%
$91,000
Median 50%
$91,000
Median 50%
$91,000
Median 50%
$91,000
Median 50%
$91,000
Median 50%
$91,000
Median 50%
$91,000
Median 50%
$154,000
Max 90%
Best Paying Company
Sprinklr
Highest Paying City
Minneapolis, MN
Highest Paying State
Alaska
Avg Experience Level
2.0 years
How much does a Client Success Manager make at top companies?
The national average salary for a Client Success Manager in the United States is $92,022 per year or $44 per hour. Those in the bottom 10 percent make under $54,000 a year, and the top 10 percent make over $154,000.

Real Client Success Manager Salaries

Job Title Company Location Start Date Salary
Client Success Manager Symphony Commerce Inc. (Previously Known As A SNEA San Francisco, CA Apr 14, 2014 $105,000
Client Success Manager Symphony Commerce Inc. San Francisco, CA Aug 11, 2014 $100,000
Client Success Manager Move Guides Inc. San Francisco, CA Jan 06, 2015 $80,000
Client Success Manager Move Guides Inc. San Francisco, CA Jan 06, 2015 $79,976 -
$95,035
Client Success Manager Move Guides Inc. San Francisco, CA Jun 01, 2015 $79,976 -
$95,035
Client Success Manager Marqeta, Inc. Emeryville, CA Jul 27, 2015 $73,216 -
$110,000

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How Would You Rate The Salary Of a Client Success Manager?

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Top Skills for A Client Success Manager

  1. New Clients
  2. Customer Service
  3. New Accounts
You can check out examples of real life uses of top skills on resumes here:
  • Work directly with the CEO and head of Client Success with sales to identify and close new clients.
  • Led customer service/delight efforts, leveraging B2C relationship skills and promoting initiatives to drive positive client experiences.
  • Maintain assigned account basis while networking, cold calling and developing new accounts.
  • Performed client set-ups and managed work flow through SalesForce.
  • Supported Sales in business development opportunities within assigned accounts and territory.

How Would You Rate Working As a Client Success Manager?

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Top 10 Best States for Client Success Managers

  1. New York
  2. Rhode Island
  3. Colorado
  4. New Jersey
  5. Delaware
  6. Virginia
  7. New Hampshire
  8. Texas
  9. North Carolina
  10. Massachusetts
  • (1,941 jobs)
  • (141 jobs)
  • (906 jobs)
  • (921 jobs)
  • (75 jobs)
  • (966 jobs)
  • (163 jobs)
  • (2,571 jobs)
  • (923 jobs)
  • (1,098 jobs)

Top Client Success Manager Employers

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Jobs From Top Client Success Manager Employers

Client Success Manager Videos

Career Advice on becoming a Business Development Manager by Victoria P (Full Version)

What can a Client Success Manager do for you?

Career Advice on becoming a Client Services Manager by Richard D (Full Version)

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