Client support administrator job description

Accounts Receivable Support Clerk – Client Billing

• Type – Temp to possible hire
• Duration –Temp- to possible- Hire, duration estimated for approximately 3 - 6+ months (may end shorter or extend longer per Client request)
• Rate – $28.00/hr**no benefits, no paid time off, no holiday paid time off for temp duration; if converted, benefits will be offered
• Location – onsite – Newport Beach, CA 92660
• Start – Immediate
• ** Pre-employment criminal screen, drug screen, completed degree/education verification and employment verifications are required to pass before clearing to start

*REQUIRED* Minimum of a Bachelor’s Degree



Position Description

Client Billing department is comprised of revenue professionals focused in three functional areas: Billing, Reporting, and Cash Applications. The department is responsible for calculating, invoicing and collecting separate account revenue for all entities and we are seeking highly motivated and intellectually curious Support Specialist to join our team.
The A/R Support Specialist has a unique opportunity to play a meaningful role by helping provide superior service to our clients and supporting the Client Billing Team, as well as perform the distribution function of client invoices, data entry, data reconciliation, and support the administrative functions of the department.

Key Responsibilities

• Manage Centralized Department E-mail inbox and review all incoming e-mail and distribute to appropriate parties
• Distribution of over 2400 monthly/quarterly client invoices via e-mail, mail, payment portal and fax
• Support department billing function by requesting third party data in preparation for quarterly billing cycle
• Manage centralized phone line and support management and staff as it relates to administrative functions of the department to include scheduling department meetings, managing agendas, organizing department events, preparing expense reports, and coding expenses in ReadSoft
• Data management of client billing invoices to include entering fees and related data in to various internal systems
• Filing soft copy invoices in compliance with the internal Document Retention Policy
• Performing daily reconciliations of the data input into the accounting system (SAP), Billing System, Control Logs and other internal systems

Position Requirements

• Bachelor’s Degree in Finance, Accounting, Economics, Mathematics or Technology
• Minimum one year experience in a corporate support or accounts receivable role
• Proficient in Microsoft Outlook, Excel, Word, Adobe Acrobat
• Possess intellectual curiosity and strong analytical and critical thinking skills, including the ability to effectively and autonomously problem solve
• Strong sense of urgency and ability to work under pressure in a fast paced and demanding environment, which includes handling multiple tasks and challenging deadlines
• Able to work with a strong sense of accountability, integrity and ownership
• Able to respond effectively to inquiries from various levels of management, and develop and maintain good working relationships with internal and external contacts
• Committed to values: Collaboration, Openness, Responsibility and Excellence that allow us to bring the best to our clients and each other

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Suitability:

No Suitability Required

Public Trust/Other Required:

None

Job Family:

Systems Administration

Job Description:

CERTIFICATIONS:

Must meet the certification requirement of DoD 8570.01-M or otherwise stated in SPIN-C or individual task order. The contractor is expected to have, but is not limited to, the following IT certificate:

* Security+
* Microsoft Certified Solutions Associate (MCSA) - Desktop or equivalent

GENERAL EXPERIENCE:

Must have associate level of "hands on" work experience in support of installations, repair, and troubleshooting or maintenance of communications systems or equipment.

SPECIALIZED EXPERIENCE:

Must have experience in installing/deleting of client level software. Must have experience in diagnostic and troubleshooting of basic computer workstation. Must have experience in implementing/installing software patches, security fixes, and service release of workstation.

#GDITPriority

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA SC Shaw

Additional Work Locations:

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Job Code: 800558

Department/Location: Department of Laboratories/MLW

FLSA Status: NE

Reports to : Administrative Manager Laboratory Outreach Services

Position Summary

• Facilitate administrative support to MLW clients (internal/external), including appropriate response to telephone inquiries, the generation of appropriate MLW statistical analysis, timely review of client outstanding reports, preparation and distribution of annual client survey and maintenance of outreach specimen guide.
• Give assistance to Administrative Manager of Laboratory Outreach Services and MLW Client Services Liaison to ensure that all client needs are met.
• Responsible for preparation of all educational material and customize client requisitions. Performs other duties as assigned.

Essential Functions and Responsibilities Includes the Following:

• Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
• Provide administrative assistance to the Administrative Manager of Laboratory Outreach Services and MLW Client Services representative to provide support to all laboratory outreach clients.
• Responsible for on-demand/weekly/monthly report generation giving statistical analysis of the fiscal health of the department.
• Responsible for review of client outstanding reports
• Responsible for distribution of month client quality measured reports
• Responsible for upkeep of phlebotomy client mileage logs
• Responsible to ensure client reports and supplies are distributed in a timely and accurate manner.
• Responsible for the preparation and analysis of the annual client survey
• Responsible for the development of all custom client requisitions
• Responsible for preparation of requisitions for assisted living facilities
• Responsible for seasonal maintenance of the Outreach Client Specimen Guide, Registration Guide, and the electronic test compendium, (Care Evolve).
• Assist the MLW Coder and MLW Billing Liaison staff in resolution of client billing issues
• Ensures all client inquiries are responded to in a timely manner.
• Performs other duties.

Education & Experience Requirements

• High School graduate or GED equivalent required
• Ability to type 45 words per minute
• Previous experience in a healthcare environment preferred
• Medical terminology preferred
• Ability to use basic office equipment, basic computer skills, and knowledge of CTR computer terminals a plus

Core Competencies

Integrity to handle the confidential aspects of work

Adaptability-ability to cooperate with others

Stress Tolerance-retains composure under stress

Must be able to communicate, converse and write in the English language

Ability to effectively communicate with internal and external customers

Attention to Detail

Organized

Flexibility

Teamwork

Physical/Mental Demands/Requirements & Work Environment

• Ability to remain in a stationary position for extended periods of time
• Ability to perform repetitive functions, and capable of concentrating for extended periods of time
• May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital's SDS (Safety Data Sheet) data base and may be accessed through the hospital's Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc.

Primary Population Served

Check appropriate box(s) below:

☐Neonatal (birth - 28 days) ☐Patients with exceptional communication needs

☐Infant (29 days - less than 1 year) ☐Patients with developmental delays

☐Pediatric (1 - 12 years) ☐Patients at end of life

☐Adolescent (13 - 17 years) ☐Patients under isolation precautions

☐Adult (18 - 64 years) ☐Patients with cultural needs

☐Geriatric (> 65 years) ☐All populations

☐Bariatric Patients with weight related comorbidities ☐ Non-patient care population

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the nee