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What is a client support analyst and how to become one
Client Support Analysts offer their analytical services to a company to help them optimize their customer support operations. Their services are mostly provided through calls and correspondence. They review customers' issues to identify if there are technical flaws or user training deficiencies. Client support analysts assist customers in troubleshooting their technical problems. They improve the customer's knowledge of the product by training them. Also, they serve as a communication liaison between the customers and the engineering team to ensure their needs are met. As a client support analyst, you record all transactions and update the database.
Client Support Analysts need a bachelor's degree in a related field and at least two years of technical support experience. They must possess customer service, critical thinking, decision making, and problem-solving skills. Some employers prefer candidates with experience in digital advertising. The client support analyst makes an average of $52,451 annually. However, it often varies between $35,000 and $76,000.
What general advice would you give to a client support analyst?
Kate Marek Ph.D.
Director and Professor, Dominican University
Avg. Salary $61,165
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.41%
Asian 12.52%
Black or African American 12.35%
Hispanic or Latino 15.05%
Unknown 5.30%
White 54.38%
Genderfemale 38.38%
male 61.62%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Client support analyst career paths
Key steps to become a client support analyst
Explore client support analyst education requirements
Start to develop specific client support analyst skills
Skills Percentages Customer Service 16.11% Client Support 11.28% Technical Support 5.81% Troubleshoot 5.67% Customer Inquiries 3.75% Complete relevant client support analyst training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New client support analysts learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a client support analyst based on U.S. Bureau of Labor Statistics data and data from real client support analyst resumes.Research client support analyst duties and responsibilities
- Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
- Act as SME and trainer on multiple reporting projects for internal and client contacts.
- Provide client care and product support to clients through phone, chat, and SalesForce.
- Act as a SME to internal departments to address questions and solve client issues using data analysis.
Prepare your client support analyst resume
When your background is strong enough, you can start writing your client support analyst resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a client support analyst resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable client support analyst resume templates
Build a professional client support analyst resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your client support analyst resume.
Apply for client support analyst jobs
Now it's time to start searching for a client support analyst job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first client support analyst job
Are you a client support analyst?
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Average client support analyst salary
The average client support analyst salary in the United States is $61,165 per year or $29 per hour. Client support analyst salaries range between $39,000 and $93,000 per year.
What am I worth?
How do client support analysts rate their job?
Client support analyst reviews
You get to help a lot of people in many different ways as well as learning new things about technology
I have aids now due to the painfulness of sitting down all day
Working with The people
There was nothing to like. Everyone was polite an hard workers
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I don't like sitting around being inactive. So I'll keep my self always busy
Updated January 8, 2025
