How to hire a client support analyst

How to hire a client support analyst, step by step

Here's a step-by-step client support analyst hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a client support analyst job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new client support analyst
• Step 8: Go through the hiring process checklist

What does a client support analyst do?

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1. Identify your hiring needs

   The client support analyst hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   You should also consider the ideal background you'd like them a client support analyst to have before you start to hire. For example, what industry or field would you like them to have experience in, what level of seniority or education does the job require, and how much it'll cost to hire a client support analyst that fits the bill.

   This list presents client support analyst salaries for various positions.

   Type of Client Support Analyst	Description	Hourly rate
   Client Support Analyst	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$18-44
   Support	A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department... Show more	$11-25
   Analyst	Analysts are employees or individual contributors with a vast experience in a particular field that help the organization address challenges. They help the organization improve processes, policies, and other operations protocol by studying the current processes in place and determining the effectiveness of those processes... Show more	$25-47

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Client Support
   • Technical Support
   • Troubleshoot
   • Customer Inquiries
   • CRM
   • Switches
   • Database
   • Desktop Support
   • PC
   • Salesforce
   • Customer Support
   • SLA
   • Project Management

   Check all skills

   Responsibilities:

   • Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
   • Act as SME and trainer on multiple reporting projects for internal and client contacts.
   • Provide client care and product support to clients through phone, chat, and SalesForce.
   • Act as a SME to internal departments to address questions and solve client issues using data analysis.
   • Prioritize problems, troubleshoot and exercise problem-solving skills
   • Document customer issues as required in the call management system (Salesforce.com) and provide appropriate details/information.

   More client support analyst duties

3. Make a budget

   Including a salary range in the client support analyst job description is a good way to get more applicants. A client support analyst salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a client support analyst in Alaska may be lower than in Rhode Island, and an entry-level engineer typically earns less than a senior-level client support analyst. Additionally, a client support analyst with lots of experience in the field may command a higher salary as a result.

   Average client support analyst salary

   $61,165yearly

   $29.41 hourly rate

   ---

   Entry-level client support analyst salary

   $39,000 yearly salary

   Updated December 5, 2025

   Average client support analyst salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$80,391	$39
   2	Pennsylvania	$76,662	$37
   3	New York	$76,551	$37
   4	New Jersey	$70,866	$34
   5	Virginia	$70,052	$34
   6	Massachusetts	$65,374	$31
   7	Maryland	$65,327	$31
   8	North Carolina	$62,625	$30
   9	Michigan	$61,436	$30
   10	Kansas	$61,391	$30
   11	South Carolina	$60,919	$29
   12	Georgia	$60,682	$29
   13	Connecticut	$58,167	$28
   14	Louisiana	$56,931	$27
   15	Arizona	$56,426	$27
   16	Montana	$56,062	$27
   17	Minnesota	$54,080	$26
   18	Oregon	$52,948	$25
   19	Florida	$51,998	$25
   20	Iowa	$51,446	$25

   Average client support analyst salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Citi	$119,040	$57.23	29
   2	Bloomberg	$110,598	$53.17	8
   3	Addepar	$106,024	$50.97
   4	Santander Bank	$103,285	$49.66	1
   5	BNY Mellon	$101,225	$48.67	117
   6	Asana	$100,840	$48.48
   7	First Republic Bank	$99,608	$47.89
   8	Barclays	$99,172	$47.68	1
   9	Visa	$94,932	$45.64	21
   10	Broadridge	$90,737	$43.62	61
   11	TransUnion	$86,120	$41.40	12
   12	SimilarWeb	$85,671	$41.19
   13	Intapp	$84,994	$40.86	7
   14	Fiserv	$84,584	$40.67	10
   15	Credit Suisse	$83,800	$40.29
   16	Deutsche Bank	$83,475	$40.13	7
   17	Nasdaq	$82,902	$39.86	2
   18	Cigna	$80,428	$38.67	6
   19	Ascentis	$79,679	$38.31
   20	IRI	$79,385	$38.17

4. Writing a client support analyst job description

   A good client support analyst job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a client support analyst job description:

   Client support analyst job description example

   ~Entry Level Analyst, Client Processing~
   
   Job Responsibilities:
   
   * Performs routine and non-routine client service and transactional support functions.
   * Interacts with other organizational units/teams to ensure timely delivery of service, or resolution of issues.
   * Processes account related transactions per scheduled events/client authenticated direction.
   * Following established procedures, answers inquiries, and resolves problems or issues.
   * Manages situations which may require adaptation of response or extensive research according to client response.
   * Escalates more complex situations to senior colleagues.
   * Integrates area knowledge with understanding of industry standards and practices to provide solutions to internal and external clients.
   * Performs complex operational tasks in a product or functional area.
   * May be responsible for allocating and checking work of team members.
   * May be responsible for specific supervisory review and approval actions.
   * Contributes to the achievement of team objectives
   
   Job Qualifications:
   
   * Bachelors degree or the equivalent combination of education and experience is required.
   * 0-3 years of total work experience is preferred.
   * Experience in brokerage processing is preferred.
   * Applicable local/regional licenses or certifications as required by the business..
   
   BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
   
   BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.
   
   Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

   Copy this example

   

5. Post your job

   There are a few common ways to find client support analysts for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your client support analyst job on Zippia to find and attract quality client support analyst candidates.
   • Use niche websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit client support analysts, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   While interviews are great, you will only sometimes learn enough from a conversation with a client support analyst applicant. In those cases, having candidates complete a test project can go a long way in figuring out who's the most likely to succeed in the role. If you aren't a technical person and don't know how to design an appropriate test, you can ask someone else on the team to create it or take a look at these websites to get a few ideas:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new client support analyst

   Once you've decided on a perfect client support analyst candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   To prepare for the new client support analyst first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a client support analyst?