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The differences between client support managers and client account managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a client support manager, becoming a client account manager takes usually requires 6-8 years. Additionally, a client account manager has an average salary of $69,699, which is higher than the $62,927 average annual salary of a client support manager.
The top three skills for a client support manager include client facing, project management and customer support. The most important skills for a client account manager are customer service, account management, and client service.
| Client Support Manager | Client Account Manager | |
| Yearly salary | $62,927 | $69,699 |
| Hourly rate | $30.25 | $33.51 |
| Growth rate | 10% | 5% |
| Number of jobs | 97,729 | 128,665 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 73% |
| Average age | 42 | 46 |
| Years of experience | 2 | 8 |
A client support manager makes sure that customers receive above-average support and that their needs are met. Client support managers work under the general manager while supervising customer support agents. They create customer support procedures and policies for their staff to adhere to and observe employees. It is part of their job to recruit and train their staff through application review, interviews, and mentoring. Knowledge of the tracking systems and working experience in a call center is necessary for this job.
A client account manager is responsible for handling project management deliverables for clients and business partners, ensuring the efficiency and accuracy of outputs, and following the clients' specifications and requirements within their budget limitations and timetables. Client account managers coordinate with clients for progress updates on their projects, as well as negotiating contracts and adjusting project goals and agreements. They also identify business opportunities by monitoring industry trends to develop new products and services that would drive revenue resources and profits to the business.
Client support managers and client account managers have different pay scales, as shown below.
| Client Support Manager | Client Account Manager | |
| Average salary | $62,927 | $69,699 |
| Salary range | Between $35,000 And $110,000 | Between $42,000 And $115,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | New York | Oregon |
| Best paying company | Citi | Accenture |
| Best paying industry | Technology | Professional |
There are a few differences between a client support manager and a client account manager in terms of educational background:
| Client Support Manager | Client Account Manager | |
| Most common degree | Bachelor's Degree, 69% | Bachelor's Degree, 73% |
| Most common major | Business | Business |
| Most common college | Stanford University | University of Southern California |
Here are the differences between client support managers' and client account managers' demographics:
| Client Support Manager | Client Account Manager | |
| Average age | 42 | 46 |
| Gender ratio | Male, 46.8% Female, 53.2% | Male, 45.6% Female, 54.4% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 7% |