What does a client support manager do?

A desktop/network support is responsible for assisting end-users and customers on their computer and network issues, performing troubleshooting procedures, and guiding them with the step-by-step resolution. Desktop/network supports handle system configuration and upgrades of network components to increase efficiency and optimal performance. They also identify the source of defects by asking questions and creating support tickets for the users. A desktop/network support must have excellent technical and communication skills, especially in writing resolution reports for reference to avoid the reoccurrence of system malfunctions.

While similarities exist, there are also some differences between client support managers and desktop/network support. For instance, client support manager responsibilities require skills such as "project management," "troubleshoot," "client service," and "process improvement." Whereas a desktop/network support is skilled in "provides technical support," "sql," "mac," and "desk support." This is part of what separates the two careers.

A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department. They also help with implementing strategic procedures to improve operations and reach maximum productivity. A support employee must have excellent communication and customer service skills, ensuring clients' satisfaction with the services and maintain good feedback to boost the company's brand, attract more clients, and increase revenues.

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that client support manager responsibilities requires skills like "client facing," "project management," "customer support," and "technical support." But a support might use other skills in their typical duties, such as, "cash management," "inventory control," "ladders," and "basic math."

Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.

The required skills of the two careers differ considerably. For example, client support managers are more likely to have skills like "client facing," "project management," "customer support," and "technical support." But a manager is more likely to have skills like "food safety," "financial statements," "management," and "powerpoint."

A systems support agent is responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure. A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables. They also assist the technology team in designing backup systems and improve existing networks according to business requirements and specifications. They write resolution reports for reference to prevent the reoccurrence of system malfunction and inconsistencies.