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Become A Client Support Professional

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Working As A Client Support Professional

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $59,000

    Average Salary

What Does A Client Support Professional Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Client Support Professional

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Client Support Professional Career Paths

Client Support Professional
Support Specialist Case Manager Specialist
Account Manager
5 Yearsyrs
Program Director Operations Manager Analyst
Analyst Lead
6 Yearsyrs
Technical Support Specialist Business Analyst Product Manager
Business Development Manager
9 Yearsyrs
Support Coordinator Program Manager General Manager
Business Owner
6 Yearsyrs
Counselor Program Manager General Manager
Center Manager
6 Yearsyrs
Program Manager Senior Manager Information Technology Director
Chief Technology Officer
11 Yearsyrs
Team Manager Account Manager Key Account Manager
Customer Business Manager
7 Yearsyrs
Technician Lead Technician Solutions Architect
Customer Relationship Management Manager
7 Yearsyrs
Support Staff Security Officer Direct Support Professional
Home Manager
5 Yearsyrs
Support Specialist Systems Administrator
Information Technology Manager
7 Yearsyrs
House Manager Support Specialist Information Technology Specialist
Information Technology Supervisor, Information Technology
6 Yearsyrs
Support Staff Specialist Systems Administrator
Network Manager
6 Yearsyrs
Technical Support Specialist Analyst Account Manager
Operations Manager
7 Yearsyrs
Program Manager General Manager Owner
Owner/Manager
6 Yearsyrs
Program Director Director Vice President
Partner
6 Yearsyrs
House Manager Case Manager Program Supervisor
Residential Program Manager
5 Yearsyrs
Team Manager Technical Support Specialist Support Specialist
Senior Support Specialist
5 Yearsyrs
Counselor Security Officer Technician
Service Manager
6 Yearsyrs
Behavioral Specialist Specialist Support Specialist
Support Specialist Lead
5 Yearsyrs
Support Coordinator Program Director Senior Consultant
Technical Manager
7 Yearsyrs
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Do you work as a Client Support Professional?

Client Support Professional Demographics

Gender

Female

65.4%

Male

32.1%

Unknown

2.4%
Ethnicity

White

65.6%

Hispanic or Latino

13.2%

Black or African American

10.4%

Asian

6.5%

Unknown

4.3%
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Foreign Languages Spoken

Spanish

55.3%

French

8.5%

Russian

8.5%

Portuguese

6.4%

Japanese

4.3%

Khmer

2.1%

Dakota

2.1%

Urdu

2.1%

Bengali

2.1%

Tagalog

2.1%

Arabic

2.1%

Italian

2.1%

Hindi

2.1%
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Client Support Professional Education

Schools

Capella University

9.1%

Walden University

8.1%

University of North Carolina at Charlotte

7.1%

Grand Canyon University

7.1%

East Carolina University

6.1%

Ashford University

6.1%

University of Phoenix

6.1%

Liberty University

6.1%

Kent State University

5.1%

University of Arkansas, Fayetteville

5.1%

University of Washington

4.0%

University of Utah

4.0%

Northeastern Illinois University

4.0%

University of Louisville

4.0%

Alamance Community College

3.0%

University of South Florida

3.0%

Southern Connecticut State University

3.0%

Minnesota State University - Moorhead

3.0%

Temple University

3.0%

Peru State College

3.0%
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Majors

Psychology

15.6%

Business

15.1%

Social Work

9.9%

Human Services

5.7%

Criminal Justice

5.2%

Nursing

5.0%

Mental Health Counseling

4.2%

Health Care Administration

4.0%

Sociology

4.0%

Counseling Psychology

3.7%

Computer Science

3.5%

Accounting

3.2%

Communication

3.0%

Management

2.7%

Medical Assisting Services

2.7%

Human Resources Management

2.7%

Information Technology

2.7%

Rehabilitation Science

2.5%

Liberal Arts

2.5%

Elementary Education

2.2%
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Degrees

Bachelors

42.3%

Masters

21.6%

Other

20.4%

Associate

9.8%

Certificate

3.9%

Diploma

1.0%

Doctorate

0.6%

License

0.4%
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AVERAGE SALARY FOR A Client Support Professional

Average Yearly Salary
$59,000
View Detailed Salary Report
$35,000
Min 10%
$59,000
Median 50%
$59,000
Median 50%
$59,000
Median 50%
$59,000
Median 50%
$59,000
Median 50%
$59,000
Median 50%
$59,000
Median 50%
$97,000
Max 90%
Best Paying Company
Microsoft
Highest Paying City
Redwood City, CA
Highest Paying State
Louisiana
Avg Experience Level
2.1 years
How much does a Client Support Professional make at top companies?
The national average salary for a Client Support Professional in the United States is $59,342 per year or $29 per hour. Those in the bottom 10 percent make under $35,000 a year, and the top 10 percent make over $98,000.

How Would You Rate The Salary Of a Client Support Professional?

Have you worked as a Client Support Professional? Help other job seekers by rating your experience as a Client Support Professional.

Top Skills for A Client Support Professional

  1. Behavioral Issues
  2. Developmental Disabilities
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Observe, assess, and provide support to adults and children who have emotional or behavioral issues.
  • Provide care and companionship to people with intellectual or developmental disabilities in the community.
  • Promoted repeat business by identifying patient's concerns, applying innovative solutions, and providing quality customer service.
  • Assisted individuals with daily living skills and community integration
  • Administered bedside and personal care such as ambulation and personal hygiene assistance.

How Would You Rate Working As a Client Support Professional?

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Top 10 Best States for Client Support Professionals

  1. New Jersey
  2. Delaware
  3. Minnesota
  4. Massachusetts
  5. Connecticut
  6. Rhode Island
  7. District of Columbia
  8. Alaska
  9. North Dakota
  10. Maine
  • (701 jobs)
  • (100 jobs)
  • (969 jobs)
  • (599 jobs)
  • (235 jobs)
  • (80 jobs)
  • (138 jobs)
  • (36 jobs)
  • (138 jobs)
  • (151 jobs)

Top Client Support Professional Employers

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Jobs From Top Client Support Professional Employers

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