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Become A Client Support Representative

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Working As A Client Support Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Client Support Representative Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Client Support Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Client Support Representative jobs

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Average Length of Employment
Client Associate 2.8 years
Client Liaison 2.7 years
Center Specialist 2.6 years
Client Specialist 2.3 years
Client Coordinator 2.2 years
Representative 2.1 years
Support Agent 1.9 years
Top Employers Before
Internship 5.0%
Teller 3.1%
Cashier 2.7%
Supervisor 1.9%
Top Employers After
Supervisor 3.0%

Client Support Representative Demographics

Gender

Female

60.4%

Male

38.1%

Unknown

1.5%
Ethnicity

White

80.8%

Hispanic or Latino

9.5%

Asian

6.9%

Unknown

2.3%

Black or African American

0.5%
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Languages Spoken

Spanish

63.6%

French

13.6%

Arabic

9.1%

Swedish

4.5%

German

4.5%

Korean

4.5%
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Client Support Representative Education

Schools

University of Phoenix

18.6%

Indiana Wesleyan University

7.1%

University of Central Florida

5.7%

University of North Texas

5.7%

George Mason University

5.7%

Miami University

4.3%

Villanova University

4.3%

Strayer University

4.3%

Kaplan University

4.3%

Mississippi State University

4.3%

Indiana State University

4.3%

University of West Georgia

4.3%

Austin Community College

4.3%

Ball State University

4.3%

The Academy

4.3%

University of Texas at Arlington

2.9%

Bryant & Stratton College-Buffalo

2.9%

University of Maryland - University College

2.9%

North Carolina State University

2.9%

Central Texas College

2.9%
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Majors

Business

29.6%

Accounting

6.8%

Communication

6.5%

Management

6.1%

Computer Information Systems

5.1%

Marketing

4.4%

Finance

4.1%

Computer Science

3.7%

Criminal Justice

3.7%

Health Care Administration

3.7%

General Studies

2.7%

Nursing

2.7%

Computer Networking

2.7%

Psychology

2.7%

Medical Assisting Services

2.7%

Information Technology

2.7%

Graphic Design

2.7%

Education

2.4%

Economics

2.4%

Human Resources Management

2.4%
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Degrees

Bachelors

43.6%

Other

24.3%

Associate

13.9%

Masters

10.6%

Certificate

4.9%

Diploma

2.5%

License

0.2%
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Part Time
Internship
Temporary

Real Client Support Representative Salaries

Job Title Company Location Start Date Salary
Representative, Corporate Client Support ALFA Laval Inc. Indianapolis, IN Nov 21, 2013 $45,557
Representative, Corporate Client Support ALFA Laval Inc. Indianapolis, IN Nov 21, 2010 $42,408
Representative, Corporate Client Support ALFA Laval Inc. Indianapolis, IN Nov 14, 2011 $37,000
Representative, Corporate Client Support ALFA Laval Inc. Indianapolis, IN Oct 01, 2011 $37,000

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Top Skills for A Client Support Representative

CustomerServiceClientSupportTechnicalSupportClientDatabaseFinancialInstitutionsDataEntryPhoneCallsPayrollCustomerSupportWindowsInboundCallsClientIssuesCustomerSatisfactionOutboundCallsInternalStaffTechnicalIssuesTroubleshootClientRelationsSpecialProjectsEnsureClientSatisfaction

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Top Client Support Representative Skills

  1. Customer Service
  2. Client Support
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Diagnosed and solved complicated user issues with the application, with a focus on customer service, billing and technical concerns.
  • Trained, coached and mentored all Client Support Representatives on business processes and software integration.
  • Provided technical support and billing and services information to clients.
  • Update and correct order information in client database including property information and pricing.
  • Maintained files for record keeping, while performing a variety of administrative/clerical duties such as billing, data entry and auditing.

Top Client Support Representative Employers