Client support representative vs account representative

The differences between client support representatives and account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client support representative and an account representative. Additionally, a client support representative has an average salary of $37,490, which is higher than the $36,977 average annual salary of an account representative.

The top three skills for a client support representative include client support, client issues and salesforce. The most important skills for an account representative are customer service, patients, and patient accounts.

Client support representative vs account representative overview

	Client Support Representative	Account Representative
Yearly salary	$37,490	$36,977
Hourly rate	$18.02	$17.78
Growth rate	-4%	-8%
Number of jobs	301,750	183,446
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 52%
Average age	40	46
Years of experience	12	12

What does a client support representative do?

A client support representative is a person that focuses on answering client inquiries, resolves issues and complaints, and offers suggestions or recommendations. The client support should have excellent interpersonal skills as the bulk of the task is talking with clients, understanding their concerns, and ensuring their satisfaction. The client support must have a high tolerance for pressure and good organizational skills. The client support representative is essential for the success of the company through client and customer retention.

What does an account representative do?

Account representatives are employees who manage client accounts and act as the main contact of the clients they are handling. They maintain existing accounts by updating client details regularly. They also check up on clients to see if they are still satisfied with the products or services of the company. They also create new accounts by welcoming new clients and assisting them in their needs. Account representatives manage client inquiries and process client requests. They also address complaints and ensure that any challenges are mitigated and that clients remain with the company.

Client support representative vs account representative salary

Client support representatives and account representatives have different pay scales, as shown below.

	Client Support Representative	Account Representative
Average salary	$37,490	$36,977
Salary range	Between $28,000 And $49,000	Between $26,000 And $51,000
Highest paying City	San Francisco, CA	Los Angeles, CA
Highest paying state	California	California
Best paying company	Instinet Incorporated	New Relic
Best paying industry	Manufacturing	Finance

Differences between client support representative and account representative education

There are a few differences between a client support representative and an account representative in terms of educational background:

	Client Support Representative	Account Representative
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Client support representative vs account representative demographics

Here are the differences between client support representatives' and account representatives' demographics:

	Client Support Representative	Account Representative
Average age	40	46
Gender ratio	Male, 39.8% Female, 60.2%	Male, 33.6% Female, 66.4%
Race ratio	Black or African American, 12.4% Unknown, 5.7% Hispanic or Latino, 17.8% Asian, 7.2% White, 56.2% American Indian and Alaska Native, 0.8%	Black or African American, 12.5% Unknown, 4.2% Hispanic or Latino, 17.3% Asian, 3.9% White, 61.6% American Indian and Alaska Native, 0.5%
LGBT Percentage	7%	8%

Differences between client support representative and account representative duties and responsibilities

Client support representative example responsibilities.

Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
Provide customer support service utilizing CRM to access customer warranty accounts.
Work as a pet care technician as well as a front desk receptionist.
Provide assistance to various users of the software application via fax, email and through service requests in conjunction with CRM.
Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.
Educate clients regarding proper distributions according to IRS regulations.

Account representative example responsibilities.

Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
Manage the daily correspondence from assign practices with keeping doctor/patient confidentiality under consideration along with HIPPA regulations.
Manage and maintain an internal database system to generate reports and produce accurate account information for patients and insurance companies.
Educate physicians to use current ICD-9 diagnostic coding and preparation to begin ICD-10 coding requirements.
Analyze health care insurance/litigation patient account files to resolve outstanding and delinquent accounts due to the healthcare client.
Promote ThermoCool SmartTouch ablation catheter device to electrophysiologists.

Client support representative vs account representative skills

Common client support representative skills

Client Support, 17%
Client Issues, 10%
Salesforce, 6%
Windows, 5%
Client Service, 4%
Technical Issues, 4%

Common account representative skills

Customer Service, 21%
Patients, 18%
Patient Accounts, 5%
Data Entry, 3%
Medicaid, 3%
Customer Satisfaction, 3%

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Office and Administrative Industry
Client Support Representative
Client Support Representative vs Account Representative

Updated January 8, 2025

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