Client support representative vs client representative

The differences between client support representatives and client representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client support representative and a client representative. Additionally, a client representative has an average salary of $41,785, which is higher than the $37,490 average annual salary of a client support representative.

The top three skills for a client support representative include client support, client issues and salesforce. The most important skills for a client representative are customer service, phone calls, and client accounts.

Client support representative vs client representative overview

	Client Support Representative	Client Representative
Yearly salary	$37,490	$41,785
Hourly rate	$18.02	$20.09
Growth rate	-4%	-4%
Number of jobs	301,750	238,735
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 61%
Average age	40	40
Years of experience	12	12

What does a client support representative do?

A client support representative is a person that focuses on answering client inquiries, resolves issues and complaints, and offers suggestions or recommendations. The client support should have excellent interpersonal skills as the bulk of the task is talking with clients, understanding their concerns, and ensuring their satisfaction. The client support must have a high tolerance for pressure and good organizational skills. The client support representative is essential for the success of the company through client and customer retention.

What does a client representative do?

Client Representatives are professionals who work on behalf of their clients. They coordinate with external parties with which their clients are involved. They represent their clients during meetings and appointments when their clients are not available. Client Representatives should have a background related to the business that their clients are involved in. This would help them catch up with conversations. They are expected to act as if they are the client themselves. They must act within the client's best interest at all times. As such, they should be familiar with their clients' interests and needs.

Client support representative vs client representative salary

Client support representatives and client representatives have different pay scales, as shown below.

	Client Support Representative	Client Representative
Average salary	$37,490	$41,785
Salary range	Between $28,000 And $49,000	Between $28,000 And $60,000
Highest paying City	San Francisco, CA	New York, NY
Highest paying state	California	New York
Best paying company	Instinet Incorporated	IBM
Best paying industry	Manufacturing	Technology

Differences between client support representative and client representative education

There are a few differences between a client support representative and a client representative in terms of educational background:

	Client Support Representative	Client Representative
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 61%
Most common major	Business	Business
Most common college	-	-

Client support representative vs client representative demographics

Here are the differences between client support representatives' and client representatives' demographics:

	Client Support Representative	Client Representative
Average age	40	40
Gender ratio	Male, 39.8% Female, 60.2%	Male, 40.6% Female, 59.4%
Race ratio	Black or African American, 12.4% Unknown, 5.7% Hispanic or Latino, 17.8% Asian, 7.2% White, 56.2% American Indian and Alaska Native, 0.8%	Black or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 21.2% Asian, 7.6% White, 54.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client support representative and client representative duties and responsibilities

Client support representative example responsibilities.

Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
Provide customer support service utilizing CRM to access customer warranty accounts.
Work as a pet care technician as well as a front desk receptionist.
Provide assistance to various users of the software application via fax, email and through service requests in conjunction with CRM.
Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.
Educate clients regarding proper distributions according to IRS regulations.

Client representative example responsibilities.

Experience in managing pipeline, progressing opportunity through sales stages & using CRM tools to reflect pipeline accurately.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Utilize research tools and CRM package to sustain consistent pipeline of prospective clients.
Present program via Microsoft PowerPoint to potential clients and attend conventions for prospective clients.
Complete daily teller routine such as night drop, servicing the ATM and transactions.
Train, troubleshoot, and interact with clients using financial software in trust departments.

Client support representative vs client representative skills

Common client support representative skills

Client Support, 17%
Client Issues, 10%
Salesforce, 6%
Windows, 5%
Client Service, 4%
Technical Issues, 4%

Common client representative skills

Customer Service, 24%
Phone Calls, 7%
Client Accounts, 6%
Product Knowledge, 6%
Customer Satisfaction, 6%
Problem Resolution, 5%

Client Support Representative vs. similar jobs

Client Support Representative related careers

Client Support Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Client Support Representative
Client Support Representative vs Client Representative

Updated January 8, 2025

Browse office and administrative jobs