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The differences between client support representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client support representative and a customer relations representative. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $37,490 average annual salary of a client support representative.
The top three skills for a client support representative include client support, client issues and salesforce. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.
| Client Support Representative | Customer Relations Representative | |
| Yearly salary | $37,490 | $38,632 |
| Hourly rate | $18.02 | $18.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 301,750 | 235,295 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A client support representative is a person that focuses on answering client inquiries, resolves issues and complaints, and offers suggestions or recommendations. The client support should have excellent interpersonal skills as the bulk of the task is talking with clients, understanding their concerns, and ensuring their satisfaction. The client support must have a high tolerance for pressure and good organizational skills. The client support representative is essential for the success of the company through client and customer retention.
A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
Client support representatives and customer relations representatives have different pay scales, as shown below.
| Client Support Representative | Customer Relations Representative | |
| Average salary | $37,490 | $38,632 |
| Salary range | Between $28,000 And $49,000 | Between $29,000 And $50,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | California | New Jersey |
| Best paying company | Instinet Incorporated | Cook Children's Medical Center |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a client support representative and a customer relations representative in terms of educational background:
| Client Support Representative | Customer Relations Representative | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client support representatives' and customer relations representatives' demographics:
| Client Support Representative | Customer Relations Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.8% Female, 60.2% | Male, 29.8% Female, 70.2% |
| Race ratio | Black or African American, 12.4% Unknown, 5.7% Hispanic or Latino, 17.8% Asian, 7.2% White, 56.2% American Indian and Alaska Native, 0.8% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |