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The differences between client support representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client support representative and a service representative. Additionally, a client support representative has an average salary of $37,490, which is higher than the $33,692 average annual salary of a service representative.
The top three skills for a client support representative include client support, client issues and salesforce. The most important skills for a service representative are customer service, client service, and patients.
| Client Support Representative | Service Representative | |
| Yearly salary | $37,490 | $33,692 |
| Hourly rate | $18.02 | $16.20 |
| Growth rate | -4% | -4% |
| Number of jobs | 301,750 | 210,671 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A client support representative is a person that focuses on answering client inquiries, resolves issues and complaints, and offers suggestions or recommendations. The client support should have excellent interpersonal skills as the bulk of the task is talking with clients, understanding their concerns, and ensuring their satisfaction. The client support must have a high tolerance for pressure and good organizational skills. The client support representative is essential for the success of the company through client and customer retention.
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
Client support representatives and service representatives have different pay scales, as shown below.
| Client Support Representative | Service Representative | |
| Average salary | $37,490 | $33,692 |
| Salary range | Between $28,000 And $49,000 | Between $24,000 And $45,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | California | New York |
| Best paying company | Instinet Incorporated | Northern Trust |
| Best paying industry | Manufacturing | Government |
There are a few differences between a client support representative and a service representative in terms of educational background:
| Client Support Representative | Service Representative | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client support representatives' and service representatives' demographics:
| Client Support Representative | Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.8% Female, 60.2% | Male, 39.6% Female, 60.4% |
| Race ratio | Black or African American, 12.4% Unknown, 5.7% Hispanic or Latino, 17.8% Asian, 7.2% White, 56.2% American Indian and Alaska Native, 0.8% | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |