Client support representative vs technical support representative

The differences between client support representatives and technical support representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a client support representative, becoming a technical support representative takes usually requires 1-2 years. Additionally, a client support representative has an average salary of $37,490, which is higher than the $34,758 average annual salary of a technical support representative.

The top three skills for a client support representative include client support, client issues and salesforce. The most important skills for a technical support representative are customer calls, smartphones, and technical support calls.

Client support representative vs technical support representative overview

	Client Support Representative	Technical Support Representative
Yearly salary	$37,490	$34,758
Hourly rate	$18.02	$16.71
Growth rate	-4%	10%
Number of jobs	301,750	212,082
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 40%
Average age	40	42
Years of experience	12	2

What does a client support representative do?

A client support representative is a person that focuses on answering client inquiries, resolves issues and complaints, and offers suggestions or recommendations. The client support should have excellent interpersonal skills as the bulk of the task is talking with clients, understanding their concerns, and ensuring their satisfaction. The client support must have a high tolerance for pressure and good organizational skills. The client support representative is essential for the success of the company through client and customer retention.

What does a technical support representative do?

Technical Support Representatives specialize in customer support through calls or correspondence. Among the primary responsibilities of a Technical Support Representative involves receiving and making calls, address and troubleshoot issues raised by the client, assist when navigating through complicated applications, provide suggestions or recommendations, or elevate the problem to personnel with higher expertise when necessary. Furthermore, a Technical Support Representative must coordinate with supervisors at all times, remain patient and proactive, and as well as maintain and organize records of each handled calls.

Client support representative vs technical support representative salary

Client support representatives and technical support representatives have different pay scales, as shown below.

	Client Support Representative	Technical Support Representative
Average salary	$37,490	$34,758
Salary range	Between $28,000 And $49,000	Between $27,000 And $44,000
Highest paying City	San Francisco, CA	Boston, MA
Highest paying state	California	Maryland
Best paying company	Instinet Incorporated	HP
Best paying industry	Manufacturing	Technology

Differences between client support representative and technical support representative education

There are a few differences between a client support representative and a technical support representative in terms of educational background:

	Client Support Representative	Technical Support Representative
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 40%
Most common major	Business	Business
Most common college	-	Stanford University

Client support representative vs technical support representative demographics

Here are the differences between client support representatives' and technical support representatives' demographics:

	Client Support Representative	Technical Support Representative
Average age	40	42
Gender ratio	Male, 39.8% Female, 60.2%	Male, 61.5% Female, 38.5%
Race ratio	Black or African American, 12.4% Unknown, 5.7% Hispanic or Latino, 17.8% Asian, 7.2% White, 56.2% American Indian and Alaska Native, 0.8%	Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4%
LGBT Percentage	7%	11%

Differences between client support representative and technical support representative duties and responsibilities

Client support representative example responsibilities.

Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
Provide customer support service utilizing CRM to access customer warranty accounts.
Work as a pet care technician as well as a front desk receptionist.
Provide assistance to various users of the software application via fax, email and through service requests in conjunction with CRM.
Adapt communication to age-specific patients and ensure appropriate HIPPA guidelines are followed in patient communication and record keeping.
Educate clients regarding proper distributions according to IRS regulations.

Technical support representative example responsibilities.

Serve as a SME and the main point of contact when agents and other leads have questions.
Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
Generate nationwide reservations provide customer service and negotiating customer dispute (inbound and outbound calls).
Work with QA to identify problems and resolutions base on customer issues.
Provide product information to customers inquiring about their iPhone, iPod, and iPad features.

Client support representative vs technical support representative skills

Common client support representative skills

Client Support, 17%
Client Issues, 10%
Salesforce, 6%
Windows, 5%
Client Service, 4%
Technical Issues, 4%

Common technical support representative skills

Customer Calls, 14%
Smartphones, 9%
Technical Support Calls, 7%
Work Ethic, 6%
Internet Connectivity, 6%
Customer Service, 5%

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Client Support Representative
Client Support Representative vs Technical Support Representative

Updated January 8, 2025

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