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Become A Client Support Specialist

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Working As A Client Support Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Client Support Specialist Do At Benefitmall

* Provides payroll, software, and technical phone support to an assigned client base through chat, telephone and email communications and/or onsite visits.
* Researches client’s payroll and system errors and provides timely resolutions for all clients.
* Responsible for client support issues regarding software version updates and installation questions.
* Responsible for monitoring and integrating Time clock and other interfaces and problem resolution on existing clients.
* Deliver world class customer service and build customer satisfaction and loyalty

What Does A Client Support Specialist Do At Comcast

* Facilitates the selling of advertising by providing plans that meetthe needs of assigned client and sales force and by targeting and
* appealing to important clients, industries, and market segments.
* Utilizes research data and analysis to determine best multi-screenadvertising solution for targeted audiences, clients, and available
* inventory.
* Develops customized proposals and pre-sales materials to position thesale of advertising campaigns related to strategic accounts.
* Gathers and summarizes marketplace intelligence relative to sales andprogramming.
* Generates, tracks, and distributes sales reports to measure
* sales effectiveness related to strategic accounts.
* Partners with Account Executives to maintain strategic clientrelationships and answer client concerns.
* Troubleshoots and follows up
* on client concerns.
* Assists local leadership with additional tasks and duties as assigned.
* Provides high level support and leadership on special
* projects/campaigns/initiatives.
* Consistent exercise of independent judgment and discretion in mattersof significance.
* Regular, consistent and punctual attendance.
* Must be able to worknights and weekends, variable schedule(s) as necessary.
* Other duties and responsibilities as assigned

What Does A Client Support Specialist Do At CGI Technologies and Solutions, Inc.

* Day to Day Administrative Tasks which include performance management, audit, invoice reconciliation and quality reviews
* Work cross functionality across multiple levels and multiple business partners to resolve business needs (customer inquiries as well as strategy and systemic issues).
* Partner with collection agency to resolve customer, audit, quality and performance issues
* Liaison for all agencies to help with password resets, and handle system access requests for new hires to agencies
* Analyze situations requiring good judgment within defined policies and procedures
* Monitor internal/external operations to ensure customer, audit, quality and performance needs are met and all opportunities are reviewed and resolved.
* Self starter and self-managed
* Execute strategic initiatives by motivation and example.
* Influence without authority
* Possess sound understanding of and ability to communicate business expectations, goals and objectives
* Applies mostly advanced skills/competencies and may adapt procedures, techniques and tools under minimal supervision.
* Receipt and posting of cash receipts, reconciling outstanding account balances, and preparation of periodic reports on accounts receivable and past due status.
* Responsible for collection activities including sending follow-up inquiries, negotiating with past due accounts on repayment terms, and decisions on referring accounts to collection agencies and/or writing off accounts receivable.
* Review status of accounts and initiate collections.
* Respond to internal and external customer account inquiries.
* Resolve problems and make recommendations.
* Support internal metrics and goals through collections activities.
* Review status of accounts and initiate collection action by contacting each account.
* Interface with appropriate departments to research outstanding balances and resolve customer issues.
* Maintain records concerning changes in accounts.
* Required qualifications to be successful in this role:
* Some accounting and/or auditing experience would be desirable.
* Prior experience with loan servicing systems or workflow systems a plus.
* Requires strong verbal and written communication skills and ability to work well within a team environment.
* Stable work history
* Proactive self-starter, problem solver and leader
* Ability to influence without authority
* Enhanced computer skills
* Access, Excel, Word
* Exceptional communication, relationship building, and customer service skills
* What you can expect from us:
* It is an extraordinary time to be in business.
* As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.
* At CGI, our success comes from the talent and commitment of our professionals.
* As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership.
* All of our professionals benefit from the value we collectively create.
* Be part of building one of the largest independent technology and business services firms in the world.
* Learn more about CGI at www.cgi.com.
* No unsolicited agency referrals please.
* CGI is an equal opportunity employer.
* All CGI offers of employment in the U
* S. are contingent upon the ability to successfully complete a background investigation.
* Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.
* Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.
* CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
* However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information

What Does A Client Support Specialist Do At PVH Corp.

* JOB:
* Solve technical issues in accordance with PVH standard using pre-established guidelines and/or research.
* Escalate complex issues to senior team members while ensuring service timeliness and high satisfaction delivery.
* Coach junior help desk associates on quality support methodologies and communication skills through appropriate training and feedback sessions.
* Track support issues and provide update reports on all support activities
* Maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers.
* Participate in team projects that enhance the efficiency of help desk services.
* Attend technical training sessions and potentially assist in conducting trainings.
* Coach junior help desk associates on quality support methodologies and communication skills through appropriate training and feedback sessions

What Does A Client Support Specialist Do At Arcbest

* Answer inbound client/prospect communications in a timely manner.
* Providing GPO program member support as well as answering general questions from non-members.
* Providing SaaS product client support as well as providing demos and software support for users in a trail or other non-customer status.
* Tracking activity in the chosen FTI Groups tools necessary to support clients and our internal work flow.
* Reviewing and participating in development of monthly newsletters for FTI Groups SaaS products.
* Documenting FAQs and training materials related to SaaS product as directed by the product manager.
* Using Help Scout, Capsule and Pelican Mouth to track activity.
* Weekly, month end and ad hoc reporting on activity and sales progress.
* Reviewing online activity and social media activity posted for each offered product.
* Performing product demos to potential customers.
* Participating in shipping and mailing projects on an as needed basis.
* Performing month site reviews.
* Proactively contacting customers and prospects to ensure solid relationships.
* Acting as primary point of contact in responding to all inbound member and customer requests.
* GPO membership sales processing.
* Associating relationship maintenance.
* Managing bank deposit activity as needed.
* Travel as need up to 10%.
* Other duties as assigned by your immediate supervisor or other members of management

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How To Become A Client Support Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Client Support Specialist jobs

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Client Support Specialist Career Paths

Client Support Specialist
Technical Support Trainer Project Manager General Manager
Account Manager
5 Yearsyrs
Network Technician Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Information Systems Technician Analyst Human Resources Coordinator
Director Of Human Resources
10 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Analyst Senior Consultant Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Technical Support Trainer Product Manager Sales Manager
Director Of Sales
10 Yearsyrs
Analyst Program Manager General Manager
District Manager
7 Yearsyrs
Project Manager Program Manager
General Manager
7 Yearsyrs
Quality Assurance Analyst Quality Assurance Manager Operations Manager
Human Resources Manager
7 Yearsyrs
Help Desk Analyst Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Support Analyst Business Analyst Product Manager
Marketing Director
7 Yearsyrs
Implementation Specialist Business Analyst Product Manager
Marketing Manager
6 Yearsyrs
Implementation Specialist Project Manager Program Manager
Operations Director
9 Yearsyrs
Quality Assurance Analyst Quality Assurance Lead Quality Assurance Manager
Operations Manager
7 Yearsyrs
Support Analyst Systems Administrator Business Analyst
Product Manager
7 Yearsyrs
Information Systems Technician Technical Support Specialist Operations Manager
Senior Account Manager
7 Yearsyrs
Network Technician Systems Engineer Senior Consultant
Senior Manager
10 Yearsyrs
Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Help Desk Analyst Network Administrator Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Client Support Specialist Demographics

Gender

  • Female

    57.0%
  • Male

    40.8%
  • Unknown

    2.2%

Ethnicity

  • White

    79.3%
  • Hispanic or Latino

    10.4%
  • Asian

    7.8%
  • Unknown

    1.8%
  • Black or African American

    0.7%
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Languages Spoken

  • Spanish

    51.1%
  • French

    10.2%
  • German

    4.5%
  • Arabic

    4.5%
  • Mandarin

    3.4%
  • Carrier

    3.4%
  • Italian

    3.4%
  • Russian

    2.3%
  • Chinese

    2.3%
  • Hindi

    2.3%
  • Hmong

    2.3%
  • Hebrew

    1.1%
  • Vietnamese

    1.1%
  • Greek

    1.1%
  • Dutch

    1.1%
  • Japanese

    1.1%
  • Malayalam

    1.1%
  • Tagalog

    1.1%
  • Gujarati

    1.1%
  • Albanian

    1.1%
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Client Support Specialist

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Client Support Specialist Education

Client Support Specialist

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Real Client Support Specialist Salaries

Job Title Company Location Start Date Salary
Client Support Specialist Bloomberg, LP New York, NY Jul 07, 2016 $177,000
Client Support Specialist-Bloomberg Enterprise R Bloomberg, LP New York, NY Jul 08, 2013 $150,000
Specialist, Client Support Intervoice, Inc. Dallas, TX Sep 25, 2013 $85,426
Middleware Client Onboarding Support Specialist Jpmorgan Chase Co. New York, NY Apr 28, 2014 $85,000
Specialist, Client Support Netcracker Technology Solutions Inc. Sandy Springs, GA Mar 04, 2015 $77,000 -
$90,000
Specialist, Client Support Netcracker Technology Solutions Inc. Sandy Springs, GA Apr 03, 2015 $77,000 -
$90,000
Client Support Specialist Hobsons, Inc. Fairfax, VA Nov 07, 2011 $65,205
Client Support Specialist Hobsons, Inc. Arlington, VA Nov 07, 2011 $65,205
Technical Client Support Specialist .02) Intercept Interactive Inc. New York, NY Aug 06, 2015 $65,000
Client Support Specialist Ventyx, Inc. Sacramento, CA Sep 30, 2010 $59,400
Client Support Specialist Euroclear Bank S.A./N.V. New York, NY Jan 09, 2016 $53,000 -
$60,000
Client Support Specialist Mark Visceglia New York, NY May 01, 2012 $50,000

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Top Skills for A Client Support Specialist

CustomerServiceClientSupportHardwarePayrollInternalTechnicalSupportTroubleshootRemotePhoneCallsADPSetupNewClientClientIssuesActiveDirectoryDataEntryInternalDepartmentsTechnicalIssuesHRCustomerSupportSQLCRM

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Top Client Support Specialist Skills

  1. Customer Service
  2. Client Support
  3. Hardware
You can check out examples of real life uses of top skills on resumes here:
  • Provided support to customer service department.
  • Provide funding assistance, troubleshooting, training and coaching to Client Support Consultants and Mortgage Brokers.
  • Support of all training lab environments, including teleconference hardware.
  • Trained multiple associates and Consultants in Time and Attendance, Staffing and Schedule, and Human Resources and Payroll.
  • Worked with internal technical support, various production departments and additional ADP Service centers as needed to identify a resolution.

Top Client Support Specialist Employers

Client Support Specialist Videos

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