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Client Support Specialist

Latitude, Inc.
Chantilly, VA
Job Type: Full-time
Pay: $75,000.00 - $85,000.00 per year

The Client Support Specialist is a part of the Client Services team whose role is to ensure proper computer operations that enable customers to accomplish business requirements. This includes resolution of technology issues reported by individuals in the organization; configuration and maintenance of client-side physical and virtual desktops and mobile devices; desktop application installation, documentation, support, and upgrades; provide instruction and technical support to our staff; and maintaining a business knowledge of how end user devices are utilized by the organization.

Client Sites in NoVA. Fairfax, Sterling, Centreville, Chantilly. Candidates will travel to client sites in order to perform troubleshooting.

ESSENTIAL FUNCTIONS:

+ Ensure the day-to-day reliability, availability, and acceptable performance of the desktop/mobile environment by providing first level technical support of problem escalation and assignment

+ Answers requests for assistance promptly, courteously, and professionally to provide superior levels of customer service while gathering the necessary information to determine the resolution process

+ Resolves issues, prioritizes incoming requests, and appropriately works or assigns support tickets

+ Research existing, initiate new, and/or update documentation

+ Perform hands-on or remote fixes at the desktop level, including installation and upgrades of software, installation of hardware and peripherals, and configuration of systems and applications

+ Perform preventative maintenance, including checking and cleaning of workstations, printers and peripherals

+ Manage and support Active Directory objects in multiple domains

+ Demonstrate the ability to process and set-up system accounts according to established procedures

+ Complete project tasks as assigned

+ Be willing to provide on-call and after-hours support as required

MINIMUM KNOWLEDGE AND SKILLS REQUIRED :

+ Candidates must have a Valid Drivers License, Vehicle, and a clean driving record.

+ Proficient with implementation, administration, maintenance, and support of Microsoft desktop operating systems, Microsoft Office, virtualization technologies such as VMWare Horizon View, and mobile device platforms in an enterprise environment

+ 5+ years of experience in IT

+ Previous experience working at a Managed Service Provider

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60d+ ago

Client Support Specialist (Remote)

Winter International LLC-EO
Remote or Chicago, IL
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Winter International LLC was founded on a simple idea: if we can help people be more productive, we can change the world. Our SaaS platforms help companies running on the Entrepreneurial Operating System (or EOS) get the most out of their business-from tracking to-dos and analyzing data to running meetings.

Who we are

We were the first people to create software for EOS, and we've been growing ever since ( all while being 100% remote! ). And at every level, we're committed to having a culture that rocks. Our team is the most valuable asset we have, and we're proud to be a diverse, international and passionate group of people. We live and breathe honesty, kindness, helpfulness, continual learning and creative problem-solving.

Around the office (i.e. our Zoom rooms), you'll hear the word transparency a lot , and for a good reason; we believe in radical candor. That is, we believe that honesty, openness and empathy are just as powerful as a hard skill set, and we live that belief at every level of our organization.

This position will fill a role at Traction Tools, one of the many companies within Winter International LLC. And, while you'll be working for Traction Tools, you'll have plenty of opportunities to connect with the rest of our Winter International LLC team.

Want to learn more about us? Our website is just a hop, skip and a click away: https://www.mytractiontools.com

About the role

We are looking for an experienced Client Support Specialist . All of our positions are fully remote! Our support team is responsible for providing world class support to all of our existing clients and being a resource to our internal teams as well. We strive to provide clients with a positive and memorable experience with our approach; an interaction that actually has clients wanting to call a support team over and over, rather than dreading the call. We provide solutions to help our clients optimize the use of our software and go the extra mile. Ensuring they have what they need the first time, no callbacks here.

  • Provide world class support to our clients.
  • Respond to clients' questions and tickets through our ticketing and chat systems.
  • Answer support-related phone calls - inbound and outbound.
  • Client retention using proactive outbound efforts.
  • Build relationships with existing clients.
  • Provide live software training sessions for clients.
  • Ensure the clients question or issue is answered in one reply.
  • Interact with our product team, cascading client issues and being a voice of the customer.


What we look for

  • Experience working with customers over the phone and you genuinely love it! (Even better if you have experience is in SaaS support.)
  • Must be able to train people of all levels on our software.
  • Great communication skills - written and verbal.
  • Great attitude (smile-through-the-phone level of great!)
  • You go the extra mile - providing the minimum isn't good enough for you.
  • Video conference capabilities - Be 'client ready' in appearance.
  • Extremely tech-savvy (great troubleshooting skills.)

About you

Enough about us. The perfect fit for our team is…

  • A team player. You have no problem rolling up your sleeves to help out a colleague.
  • Friendly. You have a great attitude that lends itself to teamwork.
  • Motivated. You go the extra mile because, for you, the bare minimum isn't an option.
  • An early adopter. You're not intimidated by the latest tech. In fact, you love it!
  • Organized. You stay on top of projects, and things rarely fall through the cracks.
  • An optimizer. You are constantly looking for a better way to get things done, and you like sharing your ideas.
  • Inquisitive. You love asking questions (specifically, why?).
  • Bonus: You already know about EOS and are familiar with Traction Tools.

The hiring process

We take our hiring very seriously-and we hire equally for ability as we do culture fit. The last thing we want is for you to land a job you're not happy or excited about. That's not good for you, and it wouldn't be good for us, either. Here's a snapshot of what you can expect from our hiring process. Please note steps may vary slightly depending on the position.

Step one: Interview with your direct supervisor.

Step two: Technical interview

Step three: Cultural interview

During the interview process, we'll also ask you to take the Predictive Index Behavioral Assessment™. The Predictive Index measures your most natural behavioral tendencies and overall learning ability. It is not used as a disqualification tool, but rather a way to help us understand overall job fit, create unique interview questions based around your preferences, and ultimately create a better onboarding experience if you inevitably join our team.

Winter International LLC dba Traction Tools provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form I9 upon hire. Winter International LLC participates in the E-Verify program.



New
3d ago
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Client Support Benefits Specialist

Cigna
Remote

Client Support Specialist - Onsite

Is service your passion? Do you enjoy problem solving and helping others achieve the best outcome? We are looking for a dedicated onsite specialist to provide exemplary customer and client service of our Cigna products, benefits, and claim processes. As the Client Support Specialist - Onsite, you can take your career to the next level and have regular opportunities to present your big ideas. Want to make a difference?

How you'll make a difference:

As the Client Support Specialist, you're an extension of the Cigna Account Management team. You have a critical role applying your relationship management skills to develop a partnership with a key client as our onsite liaison, and bringing key insights and program delivery opportunities to the Account Management Team's strategy discussions to ensure we continue to provide solutions that exceed service expectations to access care.

***Candidate must be able to work onsite at the Client's location - a large employer in the Clearwater, Florida area - Monday-Friday, 8:00 am - 5:00 pm.

Here's more of what you'll do:

  • Deliver hands-on, dedicated, personalized support to the Client, their employees, and the HR Team
  • Respond to, own and assist with escalated, complex issues and inquiries from the Client's benefits delivery team and/or the employees. Including but not limited to complex claims, authorizations, denials, appeals, incentive issues, etc.
  • You will provide education and guidance around plan offerings, benefit optimization, steerage, as well as tool and resource navigation. This may include lunch and learn sessions, presentations, or general communication development in alignment with client's programs and services (mycigna.com, incentives, discount programs, health savings account, etc.) offered
  • Manage new hire onboarding and open enrollment/health fair support
  • Assist with onsite client wellness activities

Qualifications:

  • Bachelor's degree or equivalent related work experience
  • Professional experience in insurance, healthcare, managed care or related industry
  • Client facing experience preferred
  • Ability to manage multiple priorities and deadlines independently and pro-actively
  • Ability to negotiate, manage expectations and creatively problem-solve effective client solutions
  • Ability to pivot seamlessly from customer interaction to client level updates, communication, and coordination
  • Excellent presentation skills. Previous success in delivering Customer and Client communications
  • Travel may be expected

This role is Worksite dependent and can only be performed onsite. You must be fully vaccinated if you're to come onsite OR undergo testing twice a week.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

New
2d ago

Remote Client Support Specialist I, Professional Services

American Heart Association
Remote
Are you ready to join an organization where you can be a relentless force for a world of longer, healthier lives?

This is satisfying work that makes a real difference in people's lives. You can achieve professional growth with personal fulfillment. You will connect with people and make a lifesaving impact. You will partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare.
Responsibilities The American Heart Association (AHA) has a great opportunity for a Remote Client Support Specialist I, Professional Services ( Preferred location: DFW area). Additional Information: Salary: $18.50/Hour Location: Fully remote (training and work) Training: November 15th - January 28th Equipment: Full home office set up provided to you before training begins (laptop, monitor, keyboard, mouse, and headset) Shift: Available shifts starting at 7:30am CST and later Meaningful Benefits & Rewards for You: Paid Time off Medical, dental, vision, Teladoc, Flexible Spending Accounts (FSA) Basic Life and AD&D Insurance Retirement and Savings Programs Work Perks (Discounts with national retailers: Verizon Mobile, AT&T Mobile, Apple discount program, HP computer discount program, and LegalShield)
Heart U (hundreds of online courses, tools and references to support employee career development and continuous learning - free access to employees and their families) Daily Scope of Work - The Remote Client Support Specialist I, Professional Services will provide tier I technical support for inbound calls and emails and record outcomes in CRM/Microsoft Dynamics. The specialists will be trained to use computerized systems for gathering and tracking information as well as trouble shooting. The ability to navigate a computerized data entry system or other relevant applications is required. The specialist may also be asked to perform other responsibilities based on special projects available to them. Essential Job Duties: Respond to professional customer (physicians, nurses, emergency management technicians and staff) inquiries related to Emergency Cardiovascular Care (ECC) and CPR training products and systems. Provide timely and accurate responses to questions regarding website access, basic CPR information, online products and programs. Provide technical assistance to ECC or CPR students participating in online courses and customers purchasing ECC/CPR training products including student security access, e-learning tool basic troubleshooting, and related guidance. Adapt technical responses and researches information for multiple applications to provide customers with moderately complex information and guidance. Escalates concerns appropriately when required. Responds swiftly and accurately to email inquiries submitted by AHA customers within required time frame. Update customer online records such as profile information, transcript services, and course management. Enters data accurately in CRM tools to record customer sales, problem resolution, and retention. Complete documentation within productivity guidelines and targets. Maintain awareness of e-learning product information through monthly messaging, strategic initiatives, meetings and conferences or related policies and procedures. Collaborate with sales staff to ensure a uniform response and timely resolution to customer problems or concerns.

Want to help get your resume to the top? Look at the experience we require: Qualifications At least two (2) years' experience in a customer service field or call center environment. At least one (1) years' experience in providing first level technical support to customers. Demonstrated excellent verbal and written communication skills. Internet navigation and the ability to navigate among multiple programs/screens. Demonstrated excellent problem-solving skills. High School diploma or equivalent Ability to develop alternate solutions and make sound decisions. Computer experience with a proficiency in Microsoft Office: Word and Outlook Available to work Monday through Saturday. Preferred Experience: At least two (2) years' experience with Customer Relationship Management (CRM) Systems (Microsoft Dynamics preferred) Experience with Learning Management Systems (LMS) Microsoft Excel
At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

This position not a match with your skills? Click here to see other opportunities.

Be sure to follow us on Twitter #TheAHALife

EOE/Protected Veterans/Persons with Disabilities

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New
1d ago

Mvelopes Client Support Specialist

Finicity
Remote or Salt Lake City, UT
Client Support specialists provide technical support, advice and assistance to Mvelopes clients with technical, hardware and software system issues by phone, email or at times, online chat. Specialists generally deal directly with end users and must effectively communicate answers and solutions in a non-technical way the client can understand.
* Provide friendly and helpful client service as first point of contact
* Help client with technical issue on their Mvelopes account
* Educate clients on product knowledge
* Help Alpha Testing for web and mobile apps
* Take scheduled and on-demand calls
* Provide superior client service to all troubleshooting patrons, support personnel, and fellow employees
* Demonstrate good social skills in a professional environment
* Special projects (as assigned)

Client Support Specialist Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

* Must have basic knowledge of computers and mobile devices
* Must have strong written and verbal communication skills
* Must have a desire to develop interpersonal and technical skills
* Must be able to follow verbal and written directions in a fast-paced, digital environment
* Must be able to work within a team environment
* Strong multitasking ability required
* Must have sufficient home internet access to support voice over IP calling (if you can have clear zoom calls from home, your bandwidth is likely sufficient)
* Prior Customer Support role or related experience required
* Prior knowledge of the Mvelopes web and mobile applications preferred

Job Specifics

* Part time: 20-30 hours per week
* Work from Home

About Finicity

Finicity, a Mastercard company, helps individuals, families, and organizations make smarter financial decisions through safe and secure access to fast, high-quality data. Our trusted and proven open banking platform empowers consumers to easily connect their financial data to the apps they choose, transforming the way we experience money for everything from budgeting and payments to investing and lending. Through market-leading data connections, Finicity partners with influential financial institutions and disruptive fintech providers alike to give consumers a leg up in a complicated financial world, helping to improve financial literacy, expand financial inclusion, and ultimately lead to better outcomes. Finicity is headquartered in Salt Lake City, Utah.

Finicity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
17d ago

Client Support Specialist- Seasonal

1-800 Accountant
Remote
1800Accountant is the country's largest virtual accounting firm. We serve the accounting needs of start-ups, entrepreneurs, and small businesses by providing extraordinary service at an affordable price.
Hours: Monday-Friday 9:30 am-6:30 pm (subject to change)

Location: 100% Remote

*Seasonal role for tax season (January through April 2022)

Responsibilities:

+ Offer platform support and introduction to the client portal

+ Assist internal accountants and other team members with collection and filing of client information

+ Sets client meetings via telephone for the tax accountants.

+ Handling medium to heavy volumes of inbound calls from our clients

+ Creatively solve problems, organize, and streamline complex issues to ensure the success of the client on the platform

+ Meet and exceed all productivity deadlines, schedules, goals, and established client or management expectations

+ Additional duties as assigned by the manager

Qualifications/Requirements:

+ 2 year associate's degree or higher (required)

+ 1-2 years of professional experience in customer or client service

+ 2+ years experience of business office applications including spreadsheets

+ Excellent organizational, written, and verbal communication skills

+ Strong attention to detail with the ability to manage competing priorities and multitask

+ Aptitude for learning new products and subject matter, and helping others learn as well

Why us:

+ Work with the country's largest virtual accounting firm

+ Flexible schedule

+ Work with cutting edge technology

+ Join an engaging community of like-minded individuals

+ Growth opportunities

We are a next generation Accounting firm, focused on service and driven by technology! Using our Dedicated Accountant model, we build relationships based on integrity, responsiveness and solidarity, with the goal of making every client a client for life.

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19d ago

Client Support Specialist (Virtual Opportunity)

Experian
Remote or Wilmington, DE
Experian is the leading global information services company, providing data and analytical tools to clients in more than 65 countries around the world. The company helps organizations to manage credit risk, prevent fraud, provide data security and automate decision making. Experian's vision is for people, data and technology to become a necessary part of every major consumer economy around the world.

The role of the Client Support Specialist is to support the Account Executives in developing business relationships and increase revenue. A strong focus on providing both external and internal communication and customer service is required. This position will require strong multi-tasking abilities with a strong attention to detail and excellent follow-up skills. This opportunity provides an ideal candidate with the training and resources needed for professional development and a long term career path.

* Develops and maintains knowledge of client environment and processes to identify existing and potential applications for Experian products and services.

* Coordinates communication with clients to implement product or service changes regarding security, membership vetting, and legislative requirements.

* Holds meetings with clients / prospects in a face to face environment and using the telephone in conjunction with web based tools.

* Identifies product-cross sell and up-sell opportunities and either takes the lead or refers them to sales personnel. Identifies, closes or refers new product opportunities.

* Researches and identifies sales and service opportunities for potential clients within assigned production center/ business units or specific accounts across all solution suites. Provides customer intelligence to sales and marketing functions to position our offerings effectively.
* Provides product training to users to ensure effective client utilization of Experian services.
* Communicates client account maintenance needs and requests to appropriate personnel.
* Maintains contact with product and service users to enhance client relationship.

Qualifications

* Bachelor's degree or equivalent experience preferred
* Good knowledge of consumer credit reporting marketplace and willingness to learn more
* Comfortable operating within a teamed selling approach with energy and sense of ownership
* Good oral and written communication skills
* Self-starter with drive to learn independently and in a structured environment
* Good customer service and follow-up skills
* Willingness to volunteer for activities as member of a teamed account selling approach
* Solid working knowledge of Salesforce.com CRM system is desired
* Good organizational and project management skills
* Good problem solving and analytical skills
* Strong PC skills - Excel, Word, PPT, MS Office, Salesforce
* Good presentation skills and ability to lead engaging meetings
* Willingness to learn industry and capabilities of Experian
* Comfortable operating within a teamed selling approach with energy and sense of ownership
* Ability to travel
* Bachelor's degree or equivalent experience preferred
* Good knowledge of consumer credit reporting marketplace and willingness to learn more
* Comfortable operating within a teamed selling approach with energy and sense of ownership
* Good oral and written communication skills
* Self-starter with drive to learn independently and in a structured environment
* Good customer service and follow-up skills
* Willingness to volunteer for activities as member of a teamed account selling approach
* Solid working knowledge of Salesforce.com CRM system is desired
* Good organizational and project management skills
* Good problem solving and analytical skills
* Strong PC skills - Excel, Word, PPT, MS Office, Salesforce
* Good presentation skills and ability to lead engaging meetings
* Willingness to learn industry and capabilities of Experian
* Comfortable operating within a teamed selling approach with energy and sense of ownership
* Ability to travel

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.
20d ago

Community-Based Client Support Specialist

Georgia Hope
Remote or Georgia
Primary Responsibilities:

+ Provide skills-based services to assist clients and families in meeting identified goals (example: coping skills education, parenting skills training, etc.)

+ Work with children, adolescents and/or adults, as assigned

+ Link families to resources in the community, based on needs

+ Collaborate with other Georgia HOPE staff and community partners to ensure effective treatment, service provision and case collaboration

+ Document case notes in online electronic medical record system (CareLogic)

+ Attend regular team meetings

+ Attend agency trainings, as needed

Position Requirements:

+ Bachelor's degree in a Human Services-related field OR 2 or more years of related experience

+ Basic computer skills, including familiarity with using the internet and Microsoft Word

+ Ability to navigate online electronic medical record system (CareLogic)

+ Ability to work independently and manage time efficiently

+ Ability to function as a member for a multi-disciplinary treatment team and work cooperatively with other agency employees

+ Ability to conduct oneself professionally and ethically with clients, co-workers and community partners

+ Contribute to Georgia HOPE's culture of safety and inclusion by demonstrating a commitment to learning how to engage with issues of diversity, equity, and inclusion.

Benefits of Working at Georgia HOPE:

+ In order to support onboarding and caseload ramp up, Georgia HOPE provides 30 hours of paid training

+ Full-time employees are eligible for medical, dental, vision, and supplemental (including life/disability)insurance after 90 days of employment

+ Full-time employees receive nine paid holidays and up to 15 paid days off. Fully licensed clinicians also receive two additional paid days for CE attainment

+ Full time employees are eligible for the Employee Assistance Program and 401K benefits immediately

+ Masters-level employees receive support toward licensure including:

+ Licensure sponsorship which includes reimbursement up to $185 to license-eligible staff in exchange for a six-month commitment to Georgia HOPE

+ Quarterly licensure application review webinars

+ Assistance toward monthly group clinical supervision, which may include referral discounts for on-site or tele supervision

+ Competitive salaries based on education and experience

+ Mileage reimbursement for client appointments

+ Professional development opportunities with CE hours

+ The ability to create your own flexible schedule

+ The ability to work remotely when completing admin-related tasks

+ Additionally, Georgia HOPE is a NHSC-approved provider for loan repayment (see more here:http://www.nhsc.hrsa.gov/loanrepayment)

+ Productivity Based Pay- Employees are compensated through a bundled hourly rate, which includes both clinical and administrative duties, and is paid per billable service hour. Not only does this increase flexibility, but it also allows the employee to govern their earnings.

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24d ago

Client Support Specialist - Remote

Tenet Healthcare Corporation
Remote or Annapolis, MD
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

The Client Support Specialist must be able to work independently in assessing client issues and determine the steps required to resolve issues and provide direction, including understanding when to escalate an issue to a Client Manager. The Client Support Specialist will provide assistance and support to Client Managers and Client Executives based on assignments.
Must have: (skills)

* Task
* Excel
* Word
* Power Point
* Excellent verbal communication skills
* Excellent written communication skills
* Excellent organizational skills
* Excellent administrative skills
* Excellent documentation skills
* Ability to self structure priorities and tasks
* Analytical and problem solving skills
* Quality assurance skills
* Leadership skills
* Ability to complete repetitive tasks with nominal supervision
* Ability to effectively communicate with all levels internally and within a client organization

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

MINIMUM EDUCATION/WORK-RELATED R EQUIREMENTS

* Bachelors degree in Business, Finance, IT systems, Accounting or related Health Field or comparable work experience required

DAILY PROCEDURES AND RESPONSIBILITIES

* Task
* Provide Administrative Support to the Client Management Team, including telephone coverage, e-mail and calendar tasks
* Assist with client projects as directed by Client Management Team
* Assist with documenting client issue requests received via email and telephone using ITLs and other appropriate common tools
* Collaborate with Operations staff to resolve client issues
* Track activities within the ITL database for large projects/issues/initiatives
* Brief other Client Management staff on project progress

WEEKLY PROCEDURES AND RESPONSIBILITIES

* Task
* Attend weekly Client Management meetings as necessary

MONTHLY PROCEDURES AND RESPONSIBILITIES

* Task
* Assist with preparation of client meeting agenda and content
* Perform Ad hoc reports as indicated and directed
* Compile information into appropriate media for staff and client use; web, excel, access, other

ANNUAL PROCEDURES AND RESPONSIBILITIES

* Task
* Assist with client renewal projects
* Assist with preparation of client monthly and quarterly reports
* Assist and possibly attend Health and Benefit Fairs

GENERAL PROCEDURES AND RESPONSIBILITIES

* Task
* Ability to resolve client issues independently or with minimal direction
* Assess and determine if Client Manager or Client Executive involvement is required
* Assist with preparation of RFPs

MINIMUM PHYSICAL REQUIREMENTS

* Speaking: Expressing or exchanging ideas by means of the spoken word. This includes activities in which the reviewer must accurately and concisely convey detailed instructions or abstract concepts to clients, other employees, and audiences.
* Hearing: Ability to receive, process, understand and act upon complex materials through spoken language
* Lifting: Moving moderately weighted objects from one position to another
* Fingering: Working primarily with fingers and the whole hand or arm, as in handling, typing, etc.

PHYSICAL REQUIREMENTS

* Sedentary work in the office

ATTENDANCE

* Ability to adhere to attendance policy
* Position requires consistent attendance essential functions.
54d ago

Client Support Specialist - Remote

Tenet Healthcare
Remote or Annapolis, MD
Client Support Specialist - Remote - 2105033414

Description :
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

JOB SUMMARY
The Client Support Specialist must be able to work independently in assessing client issues and determine the steps required to resolve issues and provide direction, including understanding when to escalate an issue to a Client Manager. The Client Support Specialist will provide assistance and support to Client Managers and Client Executives based on assignments.

POSITION PREREQUISITES

Must have: (skills)
  • Task
  • Excel
  • Word
  • Power Point
  • Excellent verbal communication skills
  • Excellent written communication skills
  • Excellent organizational skills
  • Excellent administrative skills
  • Excellent documentation skills
  • Ability to self structure priorities and tasks
  • Analytical and problem solving skills
  • Quality assurance skills
  • Leadership skills
  • Ability to complete repetitive tasks with nominal supervision
  • Ability to effectively communicate with all levels internally and within a client organization

Qualifications :
Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

MINIMUM EDUCATION/WORK-RELATED R EQUIREMENTS
  • Bachelors degree in Business, Finance, IT systems, Accounting or related Health Field or comparable work experience required


DAILY PROCEDURES AND RESPONSIBILITIES
  • Task
  • Provide Administrative Support to the Client Management Team, including telephone coverage, e-mail and calendar tasks
  • Assist with client projects as directed by Client Management Team
  • Assist with documenting client issue requests received via email and telephone using ITLs and other appropriate common tools
  • Collaborate with Operations staff to resolve client issues
  • Track activities within the ITL database for large projects/issues/initiatives
  • Brief other Client Management staff on project progress


WEEKLY PROCEDURES AND RESPONSIBILITIES
  • Task
  • Attend weekly Client Management meetings as necessary


MONTHLY PROCEDURES AND RESPONSIBILITIES
  • Task
  • Assist with preparation of client meeting agenda and content
  • Perform Ad hoc reports as indicated and directed
  • Compile information into appropriate media for staff and client use; web, excel, access, other


ANNUAL PROCEDURES AND RESPONSIBILITIES
  • Task
  • Assist with client renewal projects
  • Assist with preparation of client monthly and quarterly reports
  • Assist and possibly attend Health and Benefit Fairs


GENERAL PROCEDURES AND RESPONSIBILITIES
  • Task
  • Ability to resolve client issues independently or with minimal direction
  • Assess and determine if Client Manager or Client Executive involvement is required
  • Assist with preparation of RFPs


MINIMUM PHYSICAL REQUIREMENTS
  • Speaking: Expressing or exchanging ideas by means of the spoken word. This includes activities in which the reviewer must accurately and concisely convey detailed instructions or abstract concepts to clients, other employees, and audiences.
  • Hearing: Ability to receive, process, understand and act upon complex materials through spoken language
  • Lifting: Moving moderately weighted objects from one position to another
  • Fingering: Working primarily with fingers and the whole hand or arm, as in handling, typing, etc.


PHYSICAL REQUIREMENTS
  • Sedentary work in the office


ATTENDANCE
  • Ability to adhere to attendance policy
  • Position requires consistent attendance e ssential functions.

Job : Conifer Health Solutions
Primary Location : MD-Annapolis
:
: Job Type: : Full-time Shift Type: : Days : :

Req ID: 2105033414
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Average Salary For a Client Support Specialist

Based on recent jobs postings on Zippia, the average salary in the U.S. for a Client Support Specialist is $35,829 per year or $17 per hour. The highest paying Client Support Specialist jobs have a salary over $49,000 per year while the lowest paying Client Support Specialist jobs pay $25,000 per year

Average Client Support Specialist Salary
$35,000 yearly
$17 hourly
Updated October 25, 2021
25000
10 %
35000
Median
49000
90 %

Highest Paying Cities For Client Support Specialist

0 selections
CityascdescAvg. salaryascdescHourly rateascdesc
New York, NY
$49,831
$23.96
Atlanta, GA
$47,663
$22.91
Austin, TX
$46,557
$22.38
Santa Rosa, CA
$43,793
$21.05
Baltimore, MD
$39,799
$19.13
Pittsburgh, PA
$38,695
$18.60

5 Common Career Paths For a Client Support Specialist

Team Leader

Team leaders are responsible for managing a team for a specific project or work component. They primarily guide the team members and ensure that they are still working towards the set goals. Team leaders create strategies to reach goals, cascade the goals and strategies to team members, assign tasks, conduct periodic check-ups on the roadmap towards the goals, foster an engaging work environment, motivate and coach team members, monitor team performance, evaluate the strategies and come up with mitigating plans as needed. They are also responsible for reporting the team's progress to higher management.

Systems Administrator

Systems administrators are employees who oversee information technology infrastructures in the office. They are skilled information technology professionals who are knowledgeable about the company's network systems and other technology-related infrastructures. They are responsible for installing, configuring, or updating network systems, software, and hardware. They also monitor the different systems and troubleshoot any issues that users may encounter. Systems administrators manage the access of users, ensure the security of the network, and address any challenges that users may have. They conduct repairs and routine maintenance to ensure that the systems in place are in the best shape.

Account Executive

An account executive is responsible for supporting existing clients, closing client deals, and developing sales strategies to increase the company's sales and satisfaction. An account executive must be competitive enough to keep up with the constant changes in the sales industry, including the high demands of digital marketing, a different approach to product advertising, effective negotiation, and presentation skills. An account executive also requires excellent communication skills for the successful acquisition of client accounts and immediately resolve possible complaints as they arise.

Help Desk Analyst

Help Desk Analysts generally provide technical support by assisting customers with their system issues. These analysts are expected to be highly knowledgeable about application processes and basic troubleshooting. Help Desk Analysts usually communicate with end-users through phone calls or e-mail and are required to attend on customers technical issues promptly. Depending on the expertise, the Help Desk Analysts are often categorized to support levels wherein the most complex issues are often handle by the highest tier. The Help Desk Analysts must have critical-thinking skills on solving network problems and document specific concerns and progress.

Consultant

Consultants are individuals who were tapped by a company or an organization to work on a specific activity, depending on their field of expertise. They act as guides for the organization in undertaking projects that are related to their field. Consultants would usually assist organizations in planning, often giving advice when the need arises. They would, at times, take the lead in activities that involve data gathering and interpretation of data gathering results so that they can provide solid recommendations on actions that the organization may undertake. They may also guide the organization in implementing any changes brought about by their consultancy and in evaluating the effectiveness of the changes.

Illustrated Career Paths For a Client Support Specialist