Client Support Specialist Resume Examples 2023

Research Summary. We analyzed 1,198 client support specialist resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like ADP and American Red Cross. Here are the key facts about client support specialist resumes to help you get the job:

The average client support specialist resume is 431 words long
The average client support specialist resume is 1.0 pages long based on 450 words per page.
Customer service is the most common skill found on a client support specialist resume. It appears on 17.3% of resumes.

After learning about how to write a professional client support specialist resume, you can make sure your resume checks all the boxes with our resume builder.

Client Support Specialist Resume Example


Melissa Patterson Client Support Specialist Contact Information Fairborn, OH (700) 555-1986 mpatterson@example.com Skills Routers Software Support Company Database Communication User Accounts Client Questions Sales Goals Backup DNS Customer Service Employment History Client Support Specialist 2020 - Present J. C. Penney Fairborn, OH Unload incoming merchandise(flat and hanging), sort, and stock sales floor with merchandise using a palm pilot. Managed quality communication, customer support and product representation for each client. Assisted with entire out of state relocation of facility. Software Support Specialist 2013 - 2020 Teleperformance Fairborn, OH Worked answering technical calls for peoples iOS and Mac issues. Hardware Technician 2012 - 2013 World Bank College Park, MD Assisted end users with hardware and software migration. Tracked data for all software and hardware conflicts. Executed daily operations to setup call centers throughout the company. Team lead at Primerica site, installing and supporting windows NT4.0 Win95. Education Bachelor's Degree Computer Science 2009 - 2012 University of Maryland - College Park College Park, MD


Gabriel Cook Client Support Specialist Contact Info Orlando, FL (690) 555-3790 gcook@example.com Skills Information TechnologyCSRCobolSupport ServicesHardwareLANEndorsementsProceduresPayrollPersonal Computers Employment History Client Support Specialist 2018 - Present SunTrust Banks Orlando, FL Managed multiple customer service projects with creative thinking and knowledge of target markets and digital media. Diagnose and solve moderately complex bank operational problems through communication with the end user. Handle routine communication with clients and their advisors via telephone, email and fax. Perform routine client maintenance, problem resolution as well as cash handling and sales. Computer Specialist 2016 - 2018 Time Warner Cable Enterprises Albany, NY Assist customers with internet connection, PC, Digital Phone, and or TV set up or connections. Assist customers in fast paced environment regarding bills and trouble shooting * Schedule technicians and installations Diagnose TCP/IP connectivity on Windows XP, Vista, Windows 7. Service Support Specialist (Part-Time) 2010 - 2011 General Electric Albany, NY Created open lines of communication, established relationships and resolved all billing issues with 200 law firms. Obtain legalized documents and prepare communication with foreign associates Home Caregiver COX COMMUNICATION -LAS VEGAS, NV MILLENIUM STAFFING SERVICE - LAS VEGAS, NV Edited Powerpoint presentations for the Marketing group. Education Associate's Degree Nursing 2009 - 2011 Excelsior College Albany, NY


Melissa Patterson Client Support Specialist Fairborn, OH (700) 555-1986 mpatterson@example.com Experience Client Support Specialist2020 - Present J. C. Penney•Fairborn, OH Unload incoming merchandise(flat and hanging), sort, and stock sales floor with merchandise using a palm pilot. Managed quality communication, customer support and product representation for each client. Assisted with entire out of state relocation of facility. Software Support Specialist2013 - 2020 Teleperformance•Fairborn, OH Worked answering technical calls for peoples iOS and Mac issues. Hardware Technician2012 - 2013 World Bank•College Park, MD Assisted end users with hardware and software migration. Tracked data for all software and hardware conflicts. Executed daily operations to setup call centers throughout the company. Team lead at Primerica site, installing and supporting windows NT4.0 Win95. Skills RoutersSoftware SupportCompany DatabaseCommunicationUser AccountsClient QuestionsSales GoalsBackupDNSCustomer Service Education Bachelor's Degree Computer Science2009 - 2012 University of Maryland - College Park•College Park, MD

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Client Support Specialist Resume templates

Zippia allows you to choose from different easy-to-use Client Support Specialist templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Client Support Specialist resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

What Should Be Included In A Client Support Specialist Resume

1. Add Contact Information To Your Client Support Specialist Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Client Support Specialist Resume Contact Information Example #1

Jane Moore

Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors

29.1%

8.2%

6.5%

5.8%

Client Support Specialist Resume Relevant Education Example #1

Bachelor's Degree In Computer Science 2014 - 2016

University of Maryland - College Park College Park, MD

Client Support Specialist Resume Relevant Education Example #2

Associate's Degree In Computer Science 2014 - 2016

University of Maryland - College Park College Park, MD

3. Next, Create A Client Support Specialist Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Client Support Specialist Skills For Resume

Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Client Support Skills
Client Support refers to any assistance offered to a client regarding problems with the services or products of a company. This is often seen in technology companies where users have difficulty using an updated web browser or application. This support requires a great deal of patience and effective communication as many clients may have difficulty understanding various aspects of the technological product or service.
Troubleshoot Skills
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
HR Skills
HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.
Technical Support Skills
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
Phone Calls Skills
Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.
Data Entry Skills
Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Top Skills for a Client Support Specialist

Source: Zippia.com

Customer Service, 17.3%

Client Support, 12.7%

Client Service, 6.0%

Troubleshoot, 5.3%

Other Skills, 58.7%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Client Support Specialist Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Client Support Specialist

Aetna

Participated in extensive Windows Vista environmental testing.
Upgraded several PCs to Windows NT 4.0 from Windows NT 3.51.
Managed Core/Departmental survey action teams ensuring collaboration/communication occurs between all groups.
Supported VPN, VM Ware, routers, modems, Cisco servers, a variety of applications.
Setup/deployed security locks/cables and data encryption to all devices within department time constraints.

Work History Example # 2

Client Support Specialist

Humana

Ensured CMS regulations were followed for Medicare members.
Stayed current on daily process updates and any other changes per Center for Medicare and Medicaid.
Processed TTR replies, and CMS errors, manually keyed new enrollments, familiar with CMS reply codes and transmit statuses.
Reviewed the account information for authorizations and entered approved authorizations when needed to process pharmacy claims with error codes.
Processed rejections and dis-enrollments for Medicare eligible members.

Work History Example # 3

Client Support Representative

Texas A&M University-Corpus Christi

Developed Standard Operations Procedures manual for department and assisted with interviewing/staffing process.
Demonstrated effective client communication by providing detailed site inspection reports to clients.
Maintained internal CRM database including all financial details, vendor and customer interactions.
Monitored progress in the information and communications industry as well as energy sectors; managed technical and product knowledge information.
Trained new employees and Sales Consultants on implementation and subsequent maintenance of Flexible Employee Benefit Plan clients.

Work History Example # 4

Service Support Specialist

Bank of America

Investigated fraud indicators and adherence to Patriot Act and residence verification procedures.
Designed setup checklist for setup dept(which was implemented by corporate office).
Developed all new procedures for Post Closing as federal regulations and operations changed.
Addressed escalated email inquiries within service-level agreements.
Trained new employees and compiled email and phone scripts for department use.

5. Highlight Your Client Support Specialist Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your client support specialist resume:

Certified Management Accountant (CMA)
IT Information Library Foundations Certification (ITIL)
Certified Pharmacy Technician (CPhT)
Fundamental Payroll Certification (FPC)
Certified Billing and Coding Specialist (CBCS)
Certified Phlebotomy Technician (CPT)

6. Finally, Add a Client Support Specialist Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

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Five Key Resume Tips For Writing A Client Support Specialist Resume:

Relevant Experience

Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.

Worked with end users to troubleshoot and resolve software issues over the telephone and via a web-based remote desktop control tool.

The Right Skills

This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.

Resolved customer support tickets via CRM and Salesforce.

Quantifiable Achievements

Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..

Established and maintained 98% client (HR personnel and Recruiting) satisfaction with nearly 400 active clients.

ATS-Friendly

An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.

Impeccable Formatting

Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.

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