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Job outlook for client support specialists in the United States
Client support specialist job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected client support specialist job growth rate is 10% from 2018-2028.
About 83,100 new jobs for client support specialists are projected over the next decade.
Client support specialist salaries have increased 9% for client support specialists in the last 5 years.
There are over 10,417 client support specialists currently employed in the United States.
There are 136,163 active client support specialist job openings in the US.
The average client support specialist salary is $39,585.
Are client support specialist jobs in demand?
Client support specialist job and salary trends over time
Client support specialist jobs over time
Client support specialist job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 10,417 | 0.00% |
| 2020 | 10,585 | 0.00% |
| 2019 | 11,557 | 0.00% |
| 2018 | 3,790 | 0.00% |
| 2017 | 3,688 | 0.00% |
Average client support specialist salary over time
Client support specialist salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $39,585 | $19.03 | +3.4% |
| 2024 | $38,280 | $18.40 | +2.3% |
| 2023 | $37,414 | $17.99 | +1.5% |
| 2022 | $36,849 | $17.72 | +1.7% |
| 2021 | $36,247 | $17.43 | +1.6% |
Client support specialist jobs by state
Most common states for client support specialists
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 454 | 65% |
| 2 | Montana | 1,050,493 | 294 | 28% |
| 3 | Kansas | 2,913,123 | 791 | 27% |
| 4 | South Dakota | 869,666 | 239 | 27% |
| 5 | Utah | 3,101,833 | 791 | 26% |
| 6 | Massachusetts | 6,859,819 | 1,730 | 25% |
| 7 | Oregon | 4,142,776 | 1,041 | 25% |
| 8 | Vermont | 623,657 | 153 | 25% |
| 9 | Washington | 7,405,743 | 1,797 | 24% |
| 10 | Missouri | 6,113,532 | 1,475 | 24% |
| 11 | New Mexico | 2,088,070 | 475 | 23% |
| 12 | Nebraska | 1,920,076 | 441 | 23% |
| 13 | North Dakota | 755,393 | 171 | 23% |
| 14 | Alaska | 739,795 | 171 | 23% |
| 15 | Wyoming | 579,315 | 131 | 23% |
| 16 | Virginia | 8,470,020 | 1,833 | 22% |
| 17 | Minnesota | 5,576,606 | 1,243 | 22% |
| 18 | Rhode Island | 1,059,639 | 231 | 22% |
| 19 | Delaware | 961,939 | 213 | 22% |
| 20 | Arkansas | 3,004,279 | 627 | 21% |
Most common cities for client support specialists
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Muskegon | 3 | 8% | $34,302 |
| 2 | Dalton | 2 | 6% | $42,107 |
| 3 | Gainesville | 2 | 5% | $42,238 |
| 4 | Alpharetta | 2 | 3% | $42,227 |
| 5 | Springfield | 3 | 2% | $51,559 |
| 6 | Orlando | 4 | 1% | $40,483 |
| 7 | Tampa | 3 | 1% | $40,645 |
| 8 | Birmingham | 2 | 1% | $32,502 |
| 9 | Cincinnati | 2 | 1% | $37,261 |
| 10 | Columbus | 2 | 1% | $42,384 |
| 11 | Phoenix | 6 | 0% | $42,983 |
| 12 | Austin | 3 | 0% | $39,453 |
| 13 | Atlanta | 2 | 0% | $42,250 |
| 14 | Boston | 2 | 0% | $51,154 |
| 15 | Los Angeles | 2 | 0% | $44,168 |
Client Support Specialist job outlook: Expert opinions
Our panel of client support specialist experts
Texas A&M University San Antonio
Carolina University
Grand Valley State University
Tiffin University
Robert Vinaja Ph.D.
Assistant Professor of Computer Information SystemsTexas A&M University San Antonio
Computer Information Systems Department
What soft skills should all Client Support Specialists possess?
Robert Vinaja Ph.D.: -Ability to work as part of a team.
-Attention to detail.
-Problem-solving and analytical skills.
Thomas Jones
Distinguished Professor of BusinessCarolina University
Patterson School of Business
Will there be an enduring impact of the coronavirus pandemic on Client Support Specialists?
Thomas Jones: The enduring impact for employment opportunities created by the COVID crisis may be felt across many academic disciplines, particularly at the undergraduate level. Students with undergraduate and graduate STEM degrees will not face challenges, it appears. In fact, there seems to be increasing demand across the board for STEM graduates at starting salaries similar to recent past years. The demand for business, business related economics, computer technology and information systems, and accounting graduates at both the graduate and undergraduate levels remains strong, particularly at the graduate level. Liberal arts, education, health and exercise science, and religion graduates (to identify a few) at both the undergraduate and graduate levels are facing a completely different reality, it appears. Because of declining job demand for these graduates, many will find job placement difficult and, in many cases will need to seek temporary employment in jobs not requiring college educations.
No one really knows what the long-term impact of working from home will be. And the timing for large numbers of students returning to large classrooms is also an unknown. Both of these events may have significant ramifications. For instance, if large numbers of employees do not return to the downtown office, the economic impact could be massive. Commercial real estate, transportation related industries, restaurants, office equipment manufacturing and sales, city tax bases, and a host of other issues will come into play. We are already seeing cities such as New York attempting to tax the earnings of employees at home in other states. If learning online becomes the norm for some portion of the K-12 experience or in higher education, there will be similar upheavals that will be devastating for some players in the academic world. How this plays out across time is anyone's guess. But for the current graduate without a STEM, computer, or business related degree, the market may remain tight for some time to come. Another, rarely addressed issue, is learning to communicate with other age groups. Coming from liberal arts and non-professional education is creating, for many, a significant inability to effectively communicate with other age groups. This has been a topic addressed by top executives and major consulting firms for several years. This is a factor, not related to COVID, that lessens job opportunities for many current college graduates.
This also points out the critical importance of mastering computer technology for all graduates. Working from home carries with it an implicit ability with computer technology. An understanding of windows, Power Pont, some kind of spread-sheet ability, and an understanding of Zoom or similar technologies (along with key-board skills right now), is the base requirement to work from home. Technology is moving in the direction of language translation so key-board skills may become a thing of the past but not for today's graduate. Lower skill level jobs are rarely doable from home and this creates another set of issues, not related to the challenges being faced by graduates from today's institutions of higher education.
What technical skills for a Client Support Specialist stand out to employers?
Chirag Parikh Ph.D.: If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.
What type of skills will young Client Support Specialists need?
George Miller: Many organizations realize graduates cannot learn everything in college about their major but want the graduate to have a solid foundation on their field of study. The organization wants to mold the graduate to their company environment with how they do things related to the field of study. Most companies want college graduates to have good communication skills (both oral and written), critical thinking skills and be able to work well in teams. These skills have been a staple for graduates since I can remember. This is why a college graduate takes many general education courses related to these skills and many of their major courses emphasize these skills.
Going back to the previous answer I believe graduates in all fields of study will need a better knowledge of technology and easier adaptability to changing technology. Again, an IS degree is already preparing students for this.