A client support specialist is responsible for assisting the clients' inquiries and concerns, resolving complaints, and processing requests regarding the goods and services offered by the company. Client support specialists manage the accuracy of client information on the database, maintaining client accounts, and ensuring the proper posting of payments. They also provide strategic techniques to sell products effectively by analyzing market trends and identify business opportunities that would generate more revenues and increase the company's profitability.

Client Support Specialist Responsibilities

Here are examples of responsibilities from real client support specialist resumes representing typical tasks they are likely to perform in their roles.

  • Manage VPN, audio conference bridges, and internal telecommunication switches.
  • Manage windows operating system and relate database and file case management services.
  • Manage profiles in vendor database including updating vendor profiles and ensuring heighten data integrity.
  • Utilize CRM to track all pertinent information relate to the opportunity and effectively manage territory.
  • Apply HTML editing to online patient forms to improve content and ease of access.
  • Configure, support, and troubleshot PC OS, network connectivity and standard Microsoft applications.
  • Work in DMC Citrix environment to utilize multiple DMC system tools for troubleshooting and password resets.
  • Provide remote support of field engineers, VPN connectivity, employee network, and security access.
  • Perform troubleshooting of law firm LEDES file format issues, XML format issues and software operational issues.
  • Assist educational & commercial PC clients in OS upgrades, mass deployments, and virus protection issues.
Client Support Specialist Traits
Speaking skills is important to being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback.
Writing skills is important when it comes to clearing expressing yourself in any written document.
Customer-service skills involve listening skills that allow you to communicate efficiently and respectfully with a customer.

Client Support Specialist Job Description

Between the years 2018 and 2028, client support specialist jobs are expected to undergo a growth rate described as "faster than average" at 10%, according to the Bureau of Labor Statistics. So if the thought "should I become a client support specialist?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of client support specialist opportunities that are projected to become available by 2028 is 83,100.

On average, the client support specialist annual salary is $35,829 per year, which translates to $17.23 an hour. Generally speaking, client support specialists earn anywhere from $25,000 to $49,000 a year, which means that the top-earning client support specialists make $24,000 more than the ones at the lower end of the spectrum.

As is the case with most jobs, it takes work to become a client support specialist. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a systems support, technical specialist, help desk specialist, and installation specialist.

Client Support Specialist Jobs You Might Like

Client Support Specialist Resume Examples

Client Support Specialist Skills and Personality Traits

We calculated that 16% of Client Support Specialists are proficient in Customer Service, Communication, and Client Support. They’re also known for soft skills such as Speaking skills, Writing skills, and Customer-service skills.

We break down the percentage of Client Support Specialists that have these skills listed on their resume here:

  • Customer Service, 16%

    Contributed ideas to improve customer service processes and suggested ways for second-level support to interact with customers and remain informed.

  • Communication, 10%

    Identified critical communication failure issues and reduced client complaints through elimination of unnecessary procedures and streamlining the service request process.

  • Client Support, 10%

    Worked closely with Project Management and Development teams to ensure client readiness for new application deployment and provide client support post-deployment.

  • Client Service, 8%

    Establish and maintain professional relationships with insurance carriers and corporate vendor partners in a mutual effort to provide excellent client service.

  • Technical Support, 5%

    Validated customer information at the start of all calls*Educated customers on our products and services*Assisted with technical support issues*Clarified customer billing inquiries

  • Troubleshoot, 4%

    Worked closely with Management/Executives to troubleshoot any outstanding issues that arose from a recent migration.

Most client support specialists list "customer service," "communication," and "client support" as skills on their resumes. We go into more details on the most important client support specialist responsibilities here:

  • Speaking skills can be considered to be the most important personality trait for a client support specialist to have. According to a client support specialist resume, "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." Client support specialists are able to use speaking skills in the following example we gathered from a resume: "evaluated and addressed in-coming calls or emails of customer's issues to provide problem resolution. "
  • Another commonly found skill for being able to perform client support specialist duties is the following: writing skills. According to a client support specialist resume, "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." Check out this example of how client support specialists use writing skills: "trained 5 new employees on underwriting procedures improved turnaround time for loan approvals by 25%"
  • Another skill that is quite popular among client support specialists is customer-service skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a client support specialist resume: "computer support specialists must be patient and sympathetic" This example from a resume shows how this skill is used: "maintained thorough data entry of the customer information and changes to the account. "
  • A thorough review of lots of resumes revealed to us that "listening skills" is important to completing client support specialist responsibilities. This resume example shows just one way client support specialists use this skill: "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Here's an example of how this skill is used from a resume that represents typical client support specialist tasks: "listen, clarify and resolve complex problems creatively. "
  • Yet another important skill that a client support specialist must demonstrate is "problem-solving skills." Support workers must identify both simple and complex computer problems, analyze them, and solve them. This is clearly demonstrated in this example from a client support specialist who stated: "investigated and analyzed simple to highly complex problems through to resolution. "
  • See the full list of client support specialist skills.

    We've found that 62.2% of client support specialists have earned a bachelor's degree. Furthermore, 5.6% earned their master's degrees before becoming a client support specialist. While it's true that most client support specialists have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every seven client support specialists did not spend the extra money to attend college.

    The client support specialists who went onto college to earn a more in-depth education generally studied business and psychology, while a small population of client support specialists studied communication and computer science.

    When you're ready to become a client support specialist, you might wonder which companies hire client support specialists. According to our research through client support specialist resumes, client support specialists are mostly hired by Automatic Data Processing, Intercontinental Exchange, and Fiserv. Now is a good time to apply as Automatic Data Processing has 16 client support specialists job openings, and there are 6 at Intercontinental Exchange and 4 at Fiserv.

    If you're interested in companies where client support specialists make the most money, you'll want to apply for positions at Bloomberg, The Bank of New York Mellon, and CIT Group. We found that at Bloomberg, the average client support specialist salary is $82,097. Whereas at The Bank of New York Mellon, client support specialists earn roughly $73,050. And at CIT Group, they make an average salary of $72,828.

    View more details on client support specialist salaries across the United States.

    If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at JPMorgan Chase, The Vanguard Group, and Automatic Data Processing. These three companies have hired a significant number of client support specialists from these institutions.

    The industries that client support specialists fulfill the most roles in are the technology and finance industries. But the highest client support specialist annual salary is in the internet industry, averaging $50,591. In the finance industry they make $46,396 and average about $45,247 in the telecommunication industry. In conclusion, client support specialists who work in the internet industry earn a 32.8% higher salary than client support specialists in the health care industry.

    The three companies that hire the most prestigious client support specialists are:

      What Systems Supports Do

      A systems support agent is responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure. A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables. They also assist the technology team in designing backup systems and improve existing networks according to business requirements and specifications. They write resolution reports for reference to prevent the reoccurrence of system malfunction and inconsistencies.

      We looked at the average client support specialist annual salary and compared it with the average of a systems support. Generally speaking, systems supports receive $16,029 higher pay than client support specialists per year.

      While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both client support specialists and systems supports positions are skilled in customer service, technical support, and troubleshoot.

      As far as similarities go, this is where it ends because a client support specialist responsibility requires skills such as "communication," "client support," "client service," and "hr." Whereas a systems support is skilled in "email," "access points," "user accounts," and "desktop." So if you're looking for what truly separates the two careers, you've found it.

      Systems supports really shine in the professional industry with an average salary of $73,769. Whereas client support specialists tend to make the most money in the internet industry with an average salary of $50,591.

      The education levels that systems supports earn is a bit different than that of client support specialists. In particular, systems supports are 2.1% less likely to graduate with a Master's Degree than a client support specialist. Additionally, they're 0.2% more likely to earn a Doctoral Degree.

      What Are The Duties Of a Technical Specialist?

      The role of technical specialists is to provide technical support for applications and programs to staff members and customers within an organization. They train staff and customers on products and apps and offer advice on the best practices for utilizing technical programs and applications. They also design training materials to teach other staff members the most effective methods of using its technology. It is also their job to reduce company costs by looking for ways to improve productivity and lessen expenses.

      The next role we're going to look at is the technical specialist profession. Typically, this position earns a higher pay. In fact, they earn a $39,811 higher salary than client support specialists per year.

      A similarity between the two careers of client support specialists and technical specialists are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "customer service," "technical support," and "hardware. "

      In addition to the difference in salary, there are some other key differences that are worth noting. For example, client support specialist responsibilities are more likely to require skills like "communication," "client support," "client service," and "troubleshoot." Meanwhile, a technical specialist might be skilled in areas such as "procedures," "c++," "c #," and "r." These differences highlight just how different the day-to-day in each role looks.

      It's been discovered that technical specialists earn higher salaries compared to client support specialists, but we wanted to find out where technical specialists earned the most pay. The answer? The telecommunication industry. The average salary in the industry is $91,795. Additionally, client support specialists earn the highest paychecks in the internet with an average salary of $50,591.

      On the topic of education, technical specialists earn similar levels of education than client support specialists. In general, they're 3.7% more likely to graduate with a Master's Degree and 0.2% more likely to earn a Doctoral Degree.

      How a Help Desk Specialist Compares

      The primary role of help desk specialists is to maintain relationships between the company and its customers. Their duties and responsibilities include responding to guests' queries, providing technical computer support, and maintaining computer systems' performance. Help desk specialists are also responsible for following up with customers to resolve issues and train computer users. There are several requirements to be qualified for this position, which include having relevant customer service experience, problem-solving and analytical skills, and the ability to prioritize vital tasks.

      Let's now take a look at the help desk specialist profession. On average, these workers make higher salaries than client support specialists with a $7,715 difference per year.

      By looking over several client support specialists and help desk specialists resumes, we found that both roles utilize similar skills, such as "customer service," "technical support," and "troubleshoot." But beyond that the careers look very different.

      There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a client support specialist is likely to be skilled in "communication," "client support," "client service," and "hr," while a typical help desk specialist is skilled in "email," "desk support," "laptops," and "access points."

      Interestingly enough, help desk specialists earn the most pay in the professional industry, where they command an average salary of $54,476. As mentioned previously, client support specialists highest annual salary comes from the internet industry with an average salary of $50,591.

      Help desk specialists are known to earn lower educational levels when compared to client support specialists. Additionally, they're 5.6% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.

      Description Of an Installation Specialist

      Installation specialists are skilled employees who are responsible for installing various equipment, machinery, and computer systems for a company or clients. These specialists must work with HVAC contractors to install air-conditioning ductwork and materials in business establishments and homes. They should recommend corrective action when identifying electrical and environmental deficiencies to ensure optimized performance and reliability of equipment. Installation specialists must also test hardware and software to determine its efficiency and reliability as well as its compatibility with the existing system.

      The fourth career we look at typically earns higher pay than client support specialists. On average, installation specialists earn a difference of $4,605 higher per year.

      According to resumes from both client support specialists and installation specialists, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "technical support," and "hardware. "

      Each job requires different skills like "communication," "client support," "client service," and "troubleshoot," which might show up on a client support specialist resume. Whereas installation specialist might include skills like "company vehicle," "hand tools," "quality measures," and "administrative documents."

      Now, let's take a closer look at the financials in each career. The manufacturing industry tends to pay more for installation specialists with an average of $52,916. While the highest client support specialist annual salary comes from the internet industry.

      The average resume of installation specialists showed that they earn lower levels of education to client support specialists. So much so that the likelihood of them earning a Master's Degree is 8.4% less. Additionally, they're more likely to earn a Doctoral Degree by 0.2%.