Most client support specialists list "customer service," "communication," and "client support" as skills on their resumes. We go into more details on the most important client support specialist responsibilities here:
We've found that 62.2% of client support specialists have earned a bachelor's degree. Furthermore, 5.6% earned their master's degrees before becoming a client support specialist. While it's true that most client support specialists have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every seven client support specialists did not spend the extra money to attend college.
The client support specialists who went onto college to earn a more in-depth education generally studied business and psychology, while a small population of client support specialists studied communication and computer science.
When you're ready to become a client support specialist, you might wonder which companies hire client support specialists. According to our research through client support specialist resumes, client support specialists are mostly hired by Automatic Data Processing, Intercontinental Exchange, and Fiserv. Now is a good time to apply as Automatic Data Processing has 16 client support specialists job openings, and there are 6 at Intercontinental Exchange and 4 at Fiserv.
If you're interested in companies where client support specialists make the most money, you'll want to apply for positions at Bloomberg, The Bank of New York Mellon, and CIT Group. We found that at Bloomberg, the average client support specialist salary is $82,097. Whereas at The Bank of New York Mellon, client support specialists earn roughly $73,050. And at CIT Group, they make an average salary of $72,828.
If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at JPMorgan Chase, The Vanguard Group, and Automatic Data Processing. These three companies have hired a significant number of client support specialists from these institutions.
The industries that client support specialists fulfill the most roles in are the technology and finance industries. But the highest client support specialist annual salary is in the internet industry, averaging $50,591. In the finance industry they make $46,396 and average about $45,247 in the telecommunication industry. In conclusion, client support specialists who work in the internet industry earn a 32.8% higher salary than client support specialists in the health care industry.