We calculated that 17% of Client Support Specialists are proficient in Customer Service, Client Support, and Client Service. They’re also known for soft skills such as Speaking skills, Writing skills, and Customer-service skills.
We break down the percentage of Client Support Specialists that have these skills listed on their resume here:
- Customer Service, 17%
Contributed ideas to improve customer service processes and suggested ways for second-level support to interact with customers and remain informed.
- Client Support, 13%
Worked closely with Project Management and Development teams to ensure client readiness for new application deployment and provide client support post-deployment.
- Client Service, 6%
Provide support and communication to our List Processing and Client Services team and assist in selling additional services to current clients.
- Troubleshoot, 5%
Worked closely with Management/Executives to troubleshoot any outstanding issues that arose from a recent migration.
- HR, 4%
Provide critical and accurate statutory information to clients in payroll and HR areas, such as tax filing and/or benefit administration.
- Client Facing, 4%
Acted as 2nd level escalation on newly deployed internal and client facing projects.
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Most client support specialists list "customer service," "client support," and "client service" as skills on their resumes. We go into more details on the most important client support specialist responsibilities here: Speaking skills can be considered to be the most important personality trait for a client support specialist to have. According to a client support specialist resume, "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." Client support specialists are able to use speaking skills in the following example we gathered from a resume: "provided customer support to english and russian-speaking clients. " While it may not be the most important skill, we found that many client support specialist duties rely on writing skills. This example from a client support specialist explains why: "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." This resume example is just one of many ways client support specialists are able to utilize writing skills: "provided exceptional customer service to over 100 clients every week, and ensured underwriting compliance while meeting company's objective. " Customer-service skills is also an important skill for client support specialists to have. This example of how client support specialists use this skill comes from a client support specialist resume, "computer support specialists must be patient and sympathetic" Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "provided customer support services including problem identification, resolution and product direction for financial, payroll and human resource systems. " A thorough review of lots of resumes revealed to us that "listening skills" is important to completing client support specialist responsibilities. This resume example shows just one way client support specialists use this skill: "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Here's an example of how this skill is used from a resume that represents typical client support specialist tasks: "processed customer complaints and communicated resolutions with appropriate department. " Yet another important skill that a client support specialist must demonstrate is "problem-solving skills." Support workers must identify both simple and complex computer problems, analyze them, and solve them. This is clearly demonstrated in this example from a client support specialist who stated: "manage the analysis of internal and external requests for customer support using system tools, teams members and implement solutions. "
See the full list of client support specialist skills.
We've found that 62.2% of client support specialists have earned a bachelor's degree. Furthermore, 5.6% earned their master's degrees before becoming a client support specialist. While it's true that most client support specialists have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every seven client support specialists did not spend the extra money to attend college.
Those client support specialists who do attend college, typically earn either a business degree or a psychology degree. Less commonly earned degrees for client support specialists include a communication degree or a computer science degree.
When you're ready to become a client support specialist, you might wonder which companies hire client support specialists. According to our research through client support specialist resumes, client support specialists are mostly hired by ADP, Grandbridge Real Estate Capital, and Patron Technology. Now is a good time to apply as ADP has 17 client support specialists job openings, and there are 13 at Grandbridge Real Estate Capital and 12 at Patron Technology.
Since salary is important to some client support specialists, it's good to note that they are figured to earn the highest salaries at NTT Data International L.L.C., Stifel Financial, and Credit Suisse. If you were to take a closer look at NTT Data International L.L.C., you'd find that the average client support specialist salary is $78,929. Then at Stifel Financial, client support specialists receive an average salary of $64,569, while the salary at Credit Suisse is $61,522.
View more details on client support specialist salaries across the United States.
Some other companies you might be interested in as a client support specialist include ADP, Wells Fargo, and JPMorgan Chase & Co. These three companies were found to hire the most client support specialists from the top 100 U.S. educational institutions.