What Does a Client Support Specialist Do?

A client support specialist is responsible for assisting the clients' inquiries and concerns, resolving complaints, and processing requests regarding the goods and services offered by the company. Client support specialists manage the accuracy of client information on the database, maintaining client accounts, and ensuring the proper posting of payments. They also provide strategic techniques to sell products effectively by analyzing market trends and identify business opportunities that would generate more revenues and increase the company's profitability.

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Client Support Specialist Responsibilities

Here are examples of responsibilities from real client support specialist resumes representing typical tasks they are likely to perform in their roles.

Manage VPN, audio conference bridges, and internal telecommunication switches.
Create ETL packages in SSIS to automate the deployment of the PAA reports and load data to SharePoint.
Manage, document and track daily all technical inquiries using Salesforce.com.
Manage profiles in vendor database including updating vendor profiles and ensuring heighten data integrity.
Utilize CRM to track all pertinent information relate to the opportunity and effectively manage territory.
Adhere to SLA (service level agreements) and consistently rank high in customer satisfaction surveys.
Utilize Salesforce CRM to enhance sales, revenue, pipeline, and client promise efficiency and client relationship management.
Work with TCPIP, DNS, HTTPS, FTP and SMTP with T1 and VPN connections
Work with LAN engineers to resolve any network relate issues.
Support students, faculty and staff with cloud virtualization using Citrix technology.
Maintain multiple ticket queues's to ensure SLA's and business priorities are met.
Coordinate movement of securities and funds between brokerage firms and custodial institutions to settle trades.
Coordinate moves of PC, network, and electronic equipment for management and executive support.
Configure, support, and troubleshot PC OS, network connectivity and standard Microsoft applications.
Work in DMC Citrix environment to utilize multiple DMC system tools for troubleshooting and password resets.

Client Support Specialist Job Description

When it comes to understanding what a client support specialist does, you may be wondering, "should I become a client support specialist?" The data included in this section may help you decide. Compared to other jobs, client support specialists have a growth rate described as "faster than average" at 10% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of client support specialist opportunities that are predicted to open up by 2028 is 83,100.

Client support specialists average about $19.03 an hour, which makes the client support specialist annual salary $39,585. Additionally, client support specialists are known to earn anywhere from $29,000 to $53,000 a year. This means that the top-earning client support specialists make $36,000 more than the lowest earning ones.

Once you've become a client support specialist, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a systems support, technical specialist, help desk specialist, and installation specialist.

Learn More About Client Support Specialist Job Descriptions

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5 Client Support Specialist Resume Examples

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Jean Bell Client Support Specialist Contact Information Alpharetta, GA (610) 555-0930 jbell@example.com Skills Project Management Hardware Computer Equipment Account Management Issue Resolution Level II Special Projects Sharepoint Software Support Customer Complaints Employment History Client Support Specialist 2019 - Present Automatic Data Processing Alpharetta, GA Conduct and supply various trainings to clients and internal business partners on best practice utilization on product procedures. Provide project planning; project management, and status reporting. Hired to provide ADP Client(s) with stellar service and solving complex issues that may occur with their payrolls. Client Support Specialist 2011 - 2019 St. John's Community Services College Park, MD Performed PC/MAC troubleshooting for up to 100,000 hotel guests for internet assistance, inclusive of Email and TCP/IP settings. Collaborate with team members to establish procedures and documentation to ensure contract compliance. Instructed over 100 soldiers in first aid, CPR, I.V. Prepared batch detail reports, and explained reporting and procedures to clients. Leveraged expertise in completing the Project Management Class within the Sprint organization. Customer Support Technician 2001 - 2011 Verizon College Park, MD Resolved hardware and software web/ email queue trouble tickets and provided backup dispatch queue support for Jetblue. Supported software, and hardware for Windows 2000, XP, ME, NT, 3X and Mac OS. Run different tests on the computer for field techs and customers to resolve issue on internet. Assigned and tracked work requests in Remedy for the IT department Managed network conversions along with software & hardware rollouts. Education Certificate Computer Science 2000 - 2001 University of Maryland - College Park College Park, MD


Melissa Patterson Client Support Specialist Contact Info Fairborn, OH (700) 555-1986 mpatterson@example.com Skills RoutersSoftware SupportCompany DatabaseCommunicationUser AccountsClient QuestionsSales GoalsBackupDNSCustomer Service Employment History Client Support Specialist 2020 - Present J. C. Penney Fairborn, OH Unload incoming merchandise(flat and hanging), sort, and stock sales floor with merchandise using a palm pilot. Managed quality communication, customer support and product representation for each client. Assisted with entire out of state relocation of facility. Software Support Specialist 2013 - 2020 Teleperformance Fairborn, OH Worked answering technical calls for peoples iOS and Mac issues. Hardware Technician 2012 - 2013 World Bank College Park, MD Assisted end users with hardware and software migration. Tracked data for all software and hardware conflicts. Executed daily operations to setup call centers throughout the company. Team lead at Primerica site, installing and supporting windows NT4.0 Win95. Education Bachelor's Degree Computer Science 2009 - 2012 University of Maryland - College Park College Park, MD


Melissa Patterson Client Support Specialist Fairborn, OH (700) 555-1986 mpatterson@example.com Experience Client Support Specialist2020 - Present J. C. Penney•Fairborn, OH Unload incoming merchandise(flat and hanging), sort, and stock sales floor with merchandise using a palm pilot. Managed quality communication, customer support and product representation for each client. Assisted with entire out of state relocation of facility. Software Support Specialist2013 - 2020 Teleperformance•Fairborn, OH Worked answering technical calls for peoples iOS and Mac issues. Hardware Technician2012 - 2013 World Bank•College Park, MD Assisted end users with hardware and software migration. Tracked data for all software and hardware conflicts. Executed daily operations to setup call centers throughout the company. Team lead at Primerica site, installing and supporting windows NT4.0 Win95. Skills RoutersSoftware SupportCompany DatabaseCommunicationUser AccountsClient QuestionsSales GoalsBackupDNSCustomer Service Education Bachelor's Degree Computer Science2009 - 2012 University of Maryland - College Park•College Park, MD

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Client Support Specialist Skills and Personality Traits

We calculated that 17% of Client Support Specialists are proficient in Customer Service, Client Support, and Client Service. They’re also known for soft skills such as Speaking skills, Writing skills, and Customer-service skills.

We break down the percentage of Client Support Specialists that have these skills listed on their resume here:

Customer Service, 17%
Contributed ideas to improve customer service processes and suggested ways for second-level support to interact with customers and remain informed.
Client Support, 13%
Worked closely with Project Management and Development teams to ensure client readiness for new application deployment and provide client support post-deployment.
Client Service, 6%
Provide support and communication to our List Processing and Client Services team and assist in selling additional services to current clients.
Troubleshoot, 5%
Worked closely with Management/Executives to troubleshoot any outstanding issues that arose from a recent migration.
HR, 4%
Provide critical and accurate statutory information to clients in payroll and HR areas, such as tax filing and/or benefit administration.
Client Facing, 4%
Acted as 2nd level escalation on newly deployed internal and client facing projects.

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Most client support specialists list "customer service," "client support," and "client service" as skills on their resumes. We go into more details on the most important client support specialist responsibilities here:

Speaking skills can be considered to be the most important personality trait for a client support specialist to have. According to a client support specialist resume, "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." Client support specialists are able to use speaking skills in the following example we gathered from a resume: "provided customer support to english and russian-speaking clients. "

While it may not be the most important skill, we found that many client support specialist duties rely on writing skills. This example from a client support specialist explains why: "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." This resume example is just one of many ways client support specialists are able to utilize writing skills: "provided exceptional customer service to over 100 clients every week, and ensured underwriting compliance while meeting company's objective. "

Customer-service skills is also an important skill for client support specialists to have. This example of how client support specialists use this skill comes from a client support specialist resume, "computer support specialists must be patient and sympathetic" Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "provided customer support services including problem identification, resolution and product direction for financial, payroll and human resource systems. "

A thorough review of lots of resumes revealed to us that "listening skills" is important to completing client support specialist responsibilities. This resume example shows just one way client support specialists use this skill: "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Here's an example of how this skill is used from a resume that represents typical client support specialist tasks: "processed customer complaints and communicated resolutions with appropriate department. "

Yet another important skill that a client support specialist must demonstrate is "problem-solving skills." Support workers must identify both simple and complex computer problems, analyze them, and solve them. This is clearly demonstrated in this example from a client support specialist who stated: "manage the analysis of internal and external requests for customer support using system tools, teams members and implement solutions. "

See the full list of client support specialist skills.

We've found that 62.2% of client support specialists have earned a bachelor's degree. Furthermore, 5.6% earned their master's degrees before becoming a client support specialist. While it's true that most client support specialists have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every seven client support specialists did not spend the extra money to attend college.

Those client support specialists who do attend college, typically earn either a business degree or a psychology degree. Less commonly earned degrees for client support specialists include a communication degree or a computer science degree.

When you're ready to become a client support specialist, you might wonder which companies hire client support specialists. According to our research through client support specialist resumes, client support specialists are mostly hired by ADP, Grandbridge Real Estate Capital, and Patron Technology. Now is a good time to apply as ADP has 17 client support specialists job openings, and there are 13 at Grandbridge Real Estate Capital and 12 at Patron Technology.

Since salary is important to some client support specialists, it's good to note that they are figured to earn the highest salaries at NTT Data International L.L.C., Stifel Financial, and Credit Suisse. If you were to take a closer look at NTT Data International L.L.C., you'd find that the average client support specialist salary is $78,929. Then at Stifel Financial, client support specialists receive an average salary of $64,569, while the salary at Credit Suisse is $61,522.

View more details on client support specialist salaries across the United States.

Some other companies you might be interested in as a client support specialist include ADP, Wells Fargo, and JPMorgan Chase & Co. These three companies were found to hire the most client support specialists from the top 100 U.S. educational institutions.

The three companies that hire the most prestigious client support specialists are:

ADP17 Client Support Specialists Jobs
Grandbridge Real Estate Capital13 Client Support Specialists Jobs
Patron Technology12 Client Support Specialists Jobs

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What Systems Supports Do

A systems support agent is responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure. A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables. They also assist the technology team in designing backup systems and improve existing networks according to business requirements and specifications. They write resolution reports for reference to prevent the reoccurrence of system malfunction and inconsistencies.

We looked at the average client support specialist annual salary and compared it with the average of a systems support. Generally speaking, systems supports receive $24,446 higher pay than client support specialists per year.

While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both client support specialists and systems supports positions are skilled in customer service, troubleshoot, and technical support.

As far as similarities go, this is where it ends because a client support specialist responsibility requires skills such as "client support," "client service," "hr," and "client facing." Whereas a systems support is skilled in "pc," "provides technical support," "desktop support," and "end user support." So if you're looking for what truly separates the two careers, you've found it.

Systems supports really shine in the professional industry with an average salary of $72,760. Whereas client support specialists tend to make the most money in the manufacturing industry with an average salary of $44,316.

The education levels that systems supports earn is a bit different than that of client support specialists. In particular, systems supports are 2.1% more likely to graduate with a Master's Degree than a client support specialist. Additionally, they're 0.1% more likely to earn a Doctoral Degree.

What Are The Duties Of a Technical Specialist?

The role of technical specialists is to provide technical support for applications and programs to staff members and customers within an organization. They train staff and customers on products and apps and offer advice on the best practices for utilizing technical programs and applications. They also design training materials to teach other staff members the most effective methods of using its technology. It is also their job to reduce company costs by looking for ways to improve productivity and lessen expenses.

The next role we're going to look at is the technical specialist profession. Typically, this position earns a higher pay. In fact, they earn a $49,188 higher salary than client support specialists per year.

A similarity between the two careers of client support specialists and technical specialists are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "customer service," "technical support," and "powerpoint. "

In addition to the difference in salary, there are some other key differences that are worth noting. For example, client support specialist responsibilities are more likely to require skills like "client support," "client service," "troubleshoot," and "hr." Meanwhile, a technical specialist might be skilled in areas such as "patients," "customer satisfaction," "c++," and "c #." These differences highlight just how different the day-to-day in each role looks.

It's been discovered that technical specialists earn higher salaries compared to client support specialists, but we wanted to find out where technical specialists earned the most pay. The answer? The technology industry. The average salary in the industry is $92,419. Additionally, client support specialists earn the highest paychecks in the manufacturing with an average salary of $44,316.

On the topic of education, technical specialists earn similar levels of education than client support specialists. In general, they're 4.5% more likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.

How a Help Desk Specialist Compares

The primary role of help desk specialists is to maintain relationships between the company and its customers. Their duties and responsibilities include responding to guests' queries, providing technical computer support, and maintaining computer systems' performance. Help desk specialists are also responsible for following up with customers to resolve issues and train computer users. There are several requirements to be qualified for this position, which include having relevant customer service experience, problem-solving and analytical skills, and the ability to prioritize vital tasks.

Let's now take a look at the help desk specialist profession. On average, these workers make higher salaries than client support specialists with a $11,480 difference per year.

By looking over several client support specialists and help desk specialists resumes, we found that both roles utilize similar skills, such as "customer service," "troubleshoot," and "client facing." But beyond that the careers look very different.

There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a client support specialist is likely to be skilled in "client support," "client service," "hr," and "data entry," while a typical help desk specialist is skilled in "desk support," "remote desktop," "computer system," and "network printers."

Interestingly enough, help desk specialists earn the most pay in the technology industry, where they command an average salary of $60,916. As mentioned previously, client support specialists highest annual salary comes from the manufacturing industry with an average salary of $44,316.

Help desk specialists are known to earn similar educational levels when compared to client support specialists. Additionally, they're 0.9% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.

Description Of an Installation Specialist

Installation specialists are skilled employees who are responsible for installing various equipment, machinery, and computer systems for a company or clients. These specialists must work with HVAC contractors to install air-conditioning ductwork and materials in business establishments and homes. They should recommend corrective action when identifying electrical and environmental deficiencies to ensure optimized performance and reliability of equipment. Installation specialists must also test hardware and software to determine its efficiency and reliability as well as its compatibility with the existing system.

The fourth career we look at typically earns higher pay than client support specialists. On average, installation specialists earn a difference of $10,017 higher per year.

According to resumes from both client support specialists and installation specialists, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "customer support," and "adp. "

Each job requires different skills like "client support," "client service," "troubleshoot," and "hr," which might show up on a client support specialist resume. Whereas installation specialist might include skills like "ladders," "scaffolding," "quality measures," and "hvac."

The average resume of installation specialists showed that they earn similar levels of education to client support specialists. So much so that the likelihood of them earning a Master's Degree is 2.1% less. Additionally, they're more likely to earn a Doctoral Degree by 0.0%.

Updated October 2, 2020