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Become A Client Systems Technician

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Working As A Client Systems Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $72,000

    Average Salary

What Does A Client Systems Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Client Systems Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Client Systems Technician Career Paths

Client Systems Technician
Technical Support Specialist Systems Administrator
Information Technology Manager
7 Yearsyrs
Technical Support Specialist Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Technical Support Specialist Network Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Information Technology Specialist Systems Administrator Project Manager
Service Delivery Manager
10 Yearsyrs
Information Technology Specialist Systems Engineer Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Information Technology Specialist Network Administrator Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Network Technician Senior Network Engineer Information Technology Director
Vice President Of Information Technology
12 Yearsyrs
Network Technician Consultant Lead Technician
Technical Manager
7 Yearsyrs
Network Technician Network Administrator Systems Analyst
Systems Manager
6 Yearsyrs
Help Desk Analyst Systems Analyst Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Help Desk Analyst Desktop Support Technician
Senior Desktop Support Technician
6 Yearsyrs
Help Desk Analyst Desktop Support Technician Field Service Technician
Technical Services Manager
7 Yearsyrs
System Technician Field Service Technician Systems Analyst
Information Systems Manager
6 Yearsyrs
System Technician Systems Engineer Information Technology Project Manager
Information Technology Technical Services Manager
9 Yearsyrs
System Technician Systems Engineer Information Technology Consultant
Information Technology Systems Manager
8 Yearsyrs
Computer Technician Information Technology Consultant
Senior Information Technology Specialist
8 Yearsyrs
Computer Technician Service Desk Analyst Service Desk Supervisor
Service Desk Manager
7 Yearsyrs
Computer Technician Information Technology Consultant Information Technology Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
Desktop Support Technician Network Engineer Senior System Administrator
Help Desk Manager
5 Yearsyrs
Information Systems Technician Service Desk Analyst
Incident Manager
9 Yearsyrs
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Do you work as a Client Systems Technician?

Help others decide if this is a good career for them

Average Length of Employment
Systems Support 2.7 years
Junior Technician 1.7 years
Top Careers Before Client Systems Technician
Cashier 3.3%
Manager 2.9%
Top Careers After Client Systems Technician
Technician 3.4%

Do you work as a Client Systems Technician?

Client Systems Technician Demographics

Gender

Male

70.4%

Female

21.5%

Unknown

8.1%
Ethnicity

White

63.3%

Hispanic or Latino

14.4%

Black or African American

12.5%

Asian

5.9%

Unknown

3.9%
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Foreign Languages Spoken

Spanish

80.0%

Portuguese

10.0%

Japanese

10.0%

Client Systems Technician Education

Schools

Community College of the Air Force

46.3%

University of Phoenix

11.9%

University of Maryland - University College

8.5%

Ashford University

5.1%

Western Governors University

4.0%

Miami Dade College

2.3%

Trident University International

2.3%

Park University

2.3%

University of Maryland - Baltimore

2.3%

University of West Florida

1.7%

Troy University

1.7%

American University

1.7%

Grantham University

1.7%

Georgia State University

1.7%

Campbell University

1.1%

Arizona State University

1.1%

Central Texas College

1.1%

Washington State Community College

1.1%

Sinclair Community College

1.1%

Excelsior College

1.1%
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Majors

Information Technology

25.2%

Computer Information Systems

19.0%

Business

11.1%

Computer Science

9.8%

Information Systems

5.2%

Computer Networking

4.2%

Criminal Justice

4.2%

Electrical Engineering Technology

2.9%

Computer Systems Security

2.9%

General Studies

2.0%

Electrical Engineering

2.0%

Psychology

1.6%

Accounting

1.6%

Liberal Arts

1.6%

Computer Technical Support

1.3%

Supply Chain Management

1.3%

Educational Technology

1.0%

Management Information Systems

1.0%

Health Care Administration

1.0%

Human Resources Management

1.0%
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Degrees

Bachelors

35.5%

Associate

28.7%

Other

22.5%

Masters

7.8%

Certificate

3.4%

Diploma

1.3%

Doctorate

0.5%

License

0.3%
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Top Skills for A Client Systems Technician

  1. Information Technology
  2. Technical Support
  3. Troubleshoot
You can check out examples of real life uses of top skills on resumes here:
  • Supervised client level support functions for information technology resources.
  • Supervised 5 military personnel while providing technical support and direction for military installation.
  • Assisted in the configuration management, troubleshooting, and replacement of Personal Wireless Communications Systems connected to the network.
  • Monitored computer hardware and software requirements, as well as installed and configured software operating systems and applications.
  • Shared responsibility for agency-wide desktop, mobile device, and application support including Windows operating systems and other standard business applications.

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Top Client Systems Technician Employers

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