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Become A Client Technical Analyst

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Working As A Client Technical Analyst

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $96,141

    Average Salary

What Does A Client Technical Analyst Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Client Technical Analyst

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Client Technical Analyst Jobs

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Help others decide if this is a good career for them

Average Length of Employment
Pc/Lan Analyst 3.3 years
Computer Analyst 3.2 years
Support Analyst 2.3 years
Top Employers Before
Internship 5.2%
Cashier 5.2%
Teller 3.5%
Technician 3.0%
Top Employers After
Consultant 3.3%

Do you work as a Client Technical Analyst?

Client Technical Analyst Demographics

Gender

Male

68.1%

Female

29.6%

Unknown

2.3%
Ethnicity

White

57.3%

Hispanic or Latino

18.7%

Black or African American

11.0%

Asian

9.6%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

76.5%

French

11.8%

German

5.9%

Japanese

5.9%
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Client Technical Analyst Education

Schools

University of Phoenix

19.0%

University of Cincinnati

7.9%

University of Texas at El Paso

6.3%

El Paso Community College

6.3%

Western Illinois University

4.8%

Augusta Technical College

4.8%

Strayer University

4.8%

Kaplan University

4.8%

Pennsylvania State University

4.8%

University of Northern Iowa

4.8%

Highline Community College

3.2%

Southwestern College

3.2%

Owens Community College

3.2%

New York University

3.2%

Dover Business College - Clifton

3.2%

Liberty University

3.2%

Webster University

3.2%

Park University

3.2%

University of North Texas

3.2%

Columbia University

3.2%
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Majors

Business

18.8%

Computer Information Systems

12.0%

Computer Science

10.3%

Computer Networking

9.0%

Information Technology

8.1%

Criminal Justice

5.1%

Management

3.8%

Marketing

3.8%

Management Information Systems

3.4%

General Studies

3.0%

Communication

3.0%

Accounting

3.0%

Electrical Engineering

2.6%

Education

2.6%

Psychology

2.1%

Project Management

2.1%

Computer Systems Security

2.1%

Computer Technical Support

1.7%

Computer Programming

1.7%

Computer Engineering

1.7%
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Degrees

Bachelors

40.8%

Other

20.9%

Associate

18.1%

Masters

14.3%

Diploma

2.8%

Certificate

2.5%

Doctorate

0.6%
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Part Time
Internship
Temporary

Real Client Technical Analyst Salaries

Job Title Company Location Start Date Salary
Analyst, Client Relationship Management IT Barclays Services Corp. New York, NY Aug 26, 2010 $120,000
Client Technical Advisor IBM Corporation Indianapolis, IN Nov 30, 2011 $111,684
Analyst, Client Technology Barclays Services Corp. New York, NY Dec 15, 2009 $91,900
Analyst, Client Technology Quiline Software Solutions Inc. New York, NY Sep 26, 2011 $88,215
Senior Client Technology Analyst Aramark Uniform and Career Apparel, Inc. Burbank, CA Mar 17, 2011 $85,000
Client Technical Advisor IBM Corporation Indianapolis, IN Nov 21, 2011 $82,704 -
$167,904
Client Technology Analyst Apollo Global Management LLC New York, NY Oct 01, 2014 $78,000
Senior Client Technology Analyst Aramark Uniform and Career Apparel, LLC Burbank, CA Mar 17, 2011 $77,577
Senior Client Technology Analyst Aramark Uniform and Career Apparel, Inc. Burbank, CA Mar 17, 2010 $73,840

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Top Skills for A Client Technical Analyst

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  1. Computer
  2. Phone Calls
  3. Desk Support
You can check out examples of real life uses of top skills on resumes here:
  • Disassemble, move and reassemble computer equipment and peripherals for relocation requests by PharMerica associates.
  • Received numerous letters and phone calls of thanks from customers.
  • Perform Level 1 & 2 help desk support for approximately 800 hospital users.
  • Used remote access software to troubleshoot and fix technical issues.
  • Collaborated on IT projects related to enterprise workstation standards, deployment of business information systems, and technical support management.

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Top 10 Best States for Client Technical Analysts

  1. District of Columbia
  2. Massachusetts
  3. New Jersey
  4. Delaware
  5. Colorado
  6. Virginia
  7. Minnesota
  8. California
  9. Alaska
  10. Connecticut
  • (460 jobs)
  • (895 jobs)
  • (828 jobs)
  • (108 jobs)
  • (744 jobs)
  • (1,580 jobs)
  • (605 jobs)
  • (2,969 jobs)
  • (48 jobs)
  • (265 jobs)

Top Client Technical Analyst Employers

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Jobs From Top Client Technical Analyst Employers

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