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Become A Client Technical Analyst

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Working As A Client Technical Analyst

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does A Client Technical Analyst Do At Conduent

* Leading direct technical discussions with the U
* S.-based clients, vendors, and internal stakeholders regarding new functionalities and change order requests
* Managing upgrades for the client team
* Creating and updating technical and functional specification documents based on new or changed requirements and regulations
* Identifying areas needing improvements and coordinating with programmers to update systems and interfaces, including Conduent’s administrative platform and Workstream tool
* Create/update/execute test plans
* Creating, updating, and executing test plans for XML, vendor/communication files, and Conduent-proprietary systems to ensure fixes, upgrades, and new services are functioning optimally
* Create/update technical specification documents
* Work with programmers to update systems and interfaces.
* Creating, updating, and testing SQLs and other reports
* Investigate any host system issues to identify the root cause of the issue
* Proposing and implementing solutions and improvements as appropriate, especially for the client processes
* Leading and training technical analysts in the US on host system-related processes, especially the Payroll process, and the Health & Welfare domain
* Overseeing and providing quality assurance on work performed by more junior analysts, including:
* Overseeing testing performed by junior analysts;
* Reviewing XML/vendor files created by junior analysts; and
* Cleaning up data before the client has visibility
* Travel to client and/or vendor sites in the US as needed
* Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience.
* We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
* We manage interactions with patients and the insured for a significant portion of the U
* S. healthcare industry.
* We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
* Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning
* Conduent manages and modernizes these interactions to create value for both our clients and their constituents.
* Learn more at www.conduent.com .
* Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
* People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form.
* For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form

What Does A Client Technical Analyst Do At Alphastaff

* Technical Knowledge
* Knowledge of Payroll Application, Onboarding, Open Enrollment, mvQuery, Time and Attendance.
* Perform testing of patches, upgrades, custom codes in QA.
* Maintain scheduled jobs.
* Analyze processes, create documentation, and maintain document library.
* Coordinate and become a liaison between AlphaStaff and the vendors.
* Lead research projects to examine specific operational questions/needs.
* Search software applications that meet our business needs.
* Advanced Excel, Word, and PowerPoint knowledge required.
* Possesses understanding in the areas of application programming, database and system design.
* Analysis and Solution:
* Quickly understands the business issues and data challenges of AlphaStaff’s organization and industry.
* Identifies AlphaStaff’s organization’s strengths and weaknesses and suggests areas of improvement.
* Develops functional specifications and system design specifications for user engagements.
* Ensures issues are identified, tracked, reported and resolved in a timely manner.
* Works with users to identify required changes.
* Project Management:
* Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.
* Pushes creative thinking beyond the boundaries of existing industry practices and client mindsets.
* Assists in the facilitation of team and user meetings.
* Delivers informative, well-organized presentations.
* Takes input from supervisor and appropriately and accurately applies comments/feedback.
* Communicates and applies project standards.
* Manages resources in accordance with project schedule.
* Consistently delivers high-quality services to our users.
* Teamwork
* Generates enthusiasm among team members.
* Proactively seeks opportunities to serve in leadership roles.
* Challenges others to develop as leaders while serving as a role model.
* Manages the process of innovative change.
* Facilitates effective team interaction.
* Acknowledges and appreciates each team member's contributions.
* Develops relationships with users and clients that foster client ties.
* Communicates effectively with clients to identify needs and evaluate alternative business solutions with project management.
* Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
* Manages client expectations effectively

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How To Become A Client Technical Analyst

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Client Technical Analyst jobs

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Real Client Technical Analyst Salaries

Job Title Company Location Start Date Salary
Analyst, Client Relationship Management IT Barclays Services Corp. New York, NY Aug 26, 2010 $120,000
Analyst, Client Technology Barclays Services Corp. New York, NY Dec 15, 2009 $91,900
Analyst, Client Technology Quiline Software Solutions Inc. New York, NY Sep 26, 2011 $88,215
Senior Client Technology Analyst Aramark Uniform and Career Apparel, Inc. Burbank, CA Mar 17, 2011 $85,000
Client Technology Analyst Apollo Global Management LLC New York, NY Oct 01, 2014 $78,000
Senior Client Technology Analyst Aramark Uniform and Career Apparel, LLC Burbank, CA Mar 17, 2011 $77,577
Senior Client Technology Analyst Aramark Uniform and Career Apparel, Inc. Burbank, CA Mar 17, 2010 $73,840
Client Technology Analyst Apollo Global Management, LLC New York, NY Oct 01, 2011 $65,000

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Top Skills for A Client Technical Analyst

ComputerHardwarePCDeskSupportRemoteTroubleTicketsADPActiveDirectoryCustomerServiceWebSQLServerTechnicalIssuesUnixSetupPartsVPNBackupSccmWindowsXPTechnicalSupportPayroll

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Top Client Technical Analyst Skills

  1. Computer Hardware
  2. PC
  3. Desk Support
You can check out examples of real life uses of top skills on resumes here:
  • Provided assistance with computer hardware, computer software, printing, program installation, word processing, email and operating systems.
  • Created and maintains PC and/or Macintosh computer configurations for operating systems and applications for user desktops, laptops, and workstations.
  • Perform Level 1 & 2 help desk support for approximately 800 hospital users.
  • Evaluated and distributes software patches and upgrades for security patches and new versions/features, using remote deployment tools.
  • Fix trouble tickets open by clients and incoming live calls.

Top Client Technical Analyst Employers