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Client technical analyst vs technical support technician

The differences between client technical analysts and technical support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a client technical analyst and a technical support technician. Additionally, a client technical analyst has an average salary of $74,846, which is higher than the $40,210 average annual salary of a technical support technician.

The top three skills for a client technical analyst include customer service, technical support and SQL. The most important skills for a technical support technician are customer service, technical support, and patients.

Client technical analyst vs technical support technician overview

Client Technical AnalystTechnical Support Technician
Yearly salary$74,846$40,210
Hourly rate$35.98$19.33
Growth rate10%10%
Number of jobs137,299165,677
Job satisfaction--
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 40%
Average age4242
Years of experience22

Client technical analyst vs technical support technician salary

Client technical analysts and technical support technicians have different pay scales, as shown below.

Client Technical AnalystTechnical Support Technician
Average salary$74,846$40,210
Salary rangeBetween $53,000 And $104,000Between $24,000 And $64,000
Highest paying CitySan Francisco, CAPhiladelphia, PA
Highest paying stateMichiganPennsylvania
Best paying companyWestern Alliance BankRopes & Gray
Best paying industryFinanceFinance

Differences between client technical analyst and technical support technician education

There are a few differences between a client technical analyst and a technical support technician in terms of educational background:

Client Technical AnalystTechnical Support Technician
Most common degreeBachelor's Degree, 57%Bachelor's Degree, 40%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaStanford University

Client technical analyst vs technical support technician demographics

Here are the differences between client technical analysts' and technical support technicians' demographics:

Client Technical AnalystTechnical Support Technician
Average age4242
Gender ratioMale, 67.9% Female, 32.1%Male, 66.7% Female, 33.3%
Race ratioBlack or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 12.1% White, 54.8% American Indian and Alaska Native, 0.4%Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between client technical analyst and technical support technician duties and responsibilities

Client technical analyst example responsibilities.

  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Install of all windows OS.
  • Work on WLAN and LAN's.
  • Support and configure Siemens VoIP phone systems
  • Write troubleshooting documentation for NOC support.
  • Log and maintain call information on a Unix proprietary system.
  • Show more

Technical support technician example responsibilities.

  • Manage paperwork associate with HVAC procedures.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Configure firewalls, setup ant-ivirus and other software to ensure proper network connectivity for windows xp, vista and mac os.
  • Assist in database software applications and implementing SQL server solutions.
  • Provide routine and advance technical support to customers for a major VOIP telecommunications company.
  • Provide daily in-person and telephonic customer support services and information to resolve and troubleshoot work-relate.
  • Show more

Client technical analyst vs technical support technician skills

Common client technical analyst skills
  • Customer Service, 20%
  • Technical Support, 13%
  • SQL, 9%
  • Customer Satisfaction, 8%
  • Client Issues, 6%
  • LAN, 3%
Common technical support technician skills
  • Customer Service, 19%
  • Technical Support, 16%
  • Patients, 8%
  • Customer Support, 2%
  • Mac, 2%
  • OS, 2%

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