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Client technical analyst skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Kate Marek Ph.D.,

George Miller

Below we've compiled a list of the most critical client technical analyst skills. We ranked the top skills for client technical analysts based on the percentage of resumes they appeared on. For example, 19.7% of client technical analyst resumes contained customer service as a skill. Continue reading to find out what skills a client technical analyst needs to be successful in the workplace.

15 client technical analyst skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how client technical analysts use customer service:

Provided customer service and assured customer satisfaction through direct day-to-day contact through various forms of communication, primarily phone and email.
Modify, document, and coordinate implementation of appropriate customer service support procedures as necessary to meet established company goals.

2. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how client technical analysts use technical support:

Provided on-site technical support for high-end software installations with various external customers.
Provide technical support to clients via phone, web chats, e-mail and remote support assistance with issues on CDK DMS.

3. SQL

Here's how client technical analysts use sql:

Used Oracle SQL developer to run data scripts, analyze data, change data where applicable to correct when corrupted.
Utilize technical aptitude and background in the following: UNIX, SQL, Networking, and PC Systems.

4. Customer Satisfaction

Here's how client technical analysts use customer satisfaction:

Manage customer expectations and maintain customer satisfaction.
Reviewed and analyzed all support questions by using all resources available, while offering superior customer satisfaction to ADP clients.

5. Client Issues

Here's how client technical analysts use client issues:

Collaborate with sales and Client Account Managers on critical client issues.
Assist Client Account Managers on critical client issues.

6. LAN

A Local Area Network (LAN) is a collection of devices that are connected in the same building, office, or network to facilitate the transmission of information among devices. The area of LAN depends upon the number of devices connected which vary according to the size of a building or an office. It includes cables, computers, switches, routers, access points, and other networking components.

Here's how client technical analysts use lan:

Worked on WLAN and LAN's.
Maintained and protected LAN infrastructure in a way that prevents unauthorized access and ensures confidentiality, integrity and availability of data.

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7. Client Facing

Here's how client technical analysts use client facing:

Bridge the communication gap between French Canadian client dealerships and the client facing team.

8. Client Support

Client Support refers to any assistance offered to a client regarding problems with the services or products of a company. This is often seen in technology companies where users have difficulty using an updated web browser or application. This support requires a great deal of patience and effective communication as many clients may have difficulty understanding various aspects of the technological product or service.

Here's how client technical analysts use client support:

Managed relationship building and client support to dealerships, insurance agencies, and investigation companies.
Provide first-line technical client support via telephone for basic software and hardware end-user computing and telecomm systems.

9. Remedy

Here's how client technical analysts use remedy:

Utilized Remedy Knowledge Management, which switched to MyKnowledge, for problem fix knowledge base.
Utilized Remedy ticketing system to correlate disparate requests into actionable tasks/projects aligned with processes, approvals and IA requirements.

10. Smartphones

Here's how client technical analysts use smartphones:

Worked as a backup for the Desktop Support technician and was the lead technician for all smartphone related issues.

11. Software Applications

A software application is any computer program developed and used by consumers, such as Microsoft's suite of products (Office, Excel, Word, PowerPoint, Outlook, etc.), Internet browsers such as Firefox, Safari, and Chrome, or browser add-ons that Defendant preinstalls or causes to be preinstalled onto a Covered Product. The software application is designed to help the user perform specific tasks - personal, educational, and business functions.

Here's how client technical analysts use software applications:

Completed Incident and Work orders for software applications, new or damaged hardware items and access.
Provided third-party technical support for multiple software applications, answered questions via telephone or email regarding hardware and software problems.

12. Technical Issues

Here's how client technical analysts use technical issues:

Document customer information and recurring technical issues to support product quality programs and product development.
Resolve technical issues related to proprietary hardware and system and application-specific software.

13. Training Courses

Here's how client technical analysts use training courses:

Maintained current technical knowledge and attended required training courses.
Developed, facilitated and evaluated numerous training courses via classroom led sessions, keynote presentations, and 1x1 sessions.

14. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how client technical analysts use linux:

Help clients with website backend/frontend configurations and troubleshooting using company proprietary applications based on Windows, Mac and Linux operation systems.
Provided systems administration support for Linux and windows systems including server and workstation upgrades, backup and disaster recovery.

15. Product Changes

Here's how client technical analysts use product changes:

Submitted requests for product changes and other customer programming updates.

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What skills help Client Technical Analysts find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What client technical analyst skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young client technical analysts need?

George Miller

Associate Professor Computer Science, Tiffin University

Many organizations realize graduates cannot learn everything in college about their major but want the graduate to have a solid foundation on their field of study. The organization wants to mold the graduate to their company environment with how they do things related to the field of study. Most companies want college graduates to have good communication skills (both oral and written), critical thinking skills and be able to work well in teams. These skills have been a staple for graduates since I can remember. This is why a college graduate takes many general education courses related to these skills and many of their major courses emphasize these skills.
Going back to the previous answer I believe graduates in all fields of study will need a better knowledge of technology and easier adaptability to changing technology. Again, an IS degree is already preparing students for this.

What technical skills for a client technical analyst stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What soft skills should all client technical analysts possess?

Robert Vinaja Ph.D.

Assistant Professor of Computer Information Systems, Texas A&M University San Antonio

-Ability to work as part of a team.

-Attention to detail.

-Problem-solving and analytical skills.

Do you want to know more?

List of client technical analyst skills to add to your resume

The most important skills for a client technical analyst resume and required skills for a client technical analyst to have include:

Customer Service
Technical Support
SQL
Customer Satisfaction
Client Issues
LAN
Client Facing
Client Support
Remedy
Smartphones
Software Applications
Technical Issues
Training Courses
Linux
Product Changes

WAN
CDK
Unix
OS
Phone Calls
Mac
ITIL
Desk Support
Customer Support
Trouble Tickets
CRM
Customer Issues
FTP
Video Conferencing
Software Issues

Payroll
PCS
Web Chats
Technical Assistance
SCCM
Call Tracking
Critical Client
Problem Resolution
Network Issues
ADP
Workstations
TCP/IP
User Accounts

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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