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Become A Client Technical Specialist

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Working As A Client Technical Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $105,517

    Average Salary

Example Of What A Client Technical Specialist does

  • Direct other client support personnel in solving client technology problems.
  • Support of the following server OS -Novell NetWare [ ] and Active Directory Windows server NT [ ] environments.
  • Served as go-to technical consultant for clients, sales teams and business partners on emerging storage technologies.
  • Manage hardware assets and perform quarterly and yearly hardware audits.
  • Created and executed a technical education roadmap for datacenter networking enabling and leading a team of colleagues to successful skills transfer.
  • Assist sales team and business partners to define and detail the technical aspects and feasibility of proposed barcode solutions.
  • Replaced outdated Lexmark printers at 4 locations with corporate standard HP printers.
  • Performed PC/peripheral setup, configuration and service both in-store and onsite at customer homes and businesses.
  • Subject matter expert for corporate upgrade projects (VPN, Windows 7, Office 365).
  • Install, configure and troubleshoot system hardware and software.
  • Served as an escalation point for desktop support and client configuration related issue.
  • Upgrade PC OS from Windows 2000 to Windows XP Pro and Windows 7.
  • Served as a resource and point of escalation for the Tier 1 technical support team.
  • Provide technical support expertise to corporate, executive, and remote users.
  • Served as a liaison between vendors and Acxiom to provide quality and improve customer satisfaction.
  • Delivered proof of concept to prospective clients.
  • Managed Audio Visual and Vendor management for 34 conference rooms during and post large scale corporate office move.
  • Install, troubleshoot complex software/hardware issues.
  • Support of print and file servers from the back end.
  • Serve as a technical consultant to clients, IBM sales teams and/or IBM Business Partners.

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How To Become A Client Technical Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Client Technical Specialist jobs

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Client Technical Specialist Typical Career Paths

Client Technical Specialist Demographics

Gender

  • Male

    76.3%
  • Female

    21.6%
  • Unknown

    2.2%

Ethnicity

  • White

    80.6%
  • Asian

    10.3%
  • Hispanic or Latino

    5.6%
  • Unknown

    3.2%
  • Black or African American

    0.4%
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Languages Spoken

  • Urdu

    20.0%
  • Portuguese

    20.0%
  • Arabic

    20.0%
  • Bengali

    20.0%
  • French

    20.0%
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Client Technical Specialist

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Client Technical Specialist Education

Client Technical Specialist

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Real Client Technical Specialist Salaries

Job Title Company Location Start Date Salary
Client Technology Specialist III Memorial Sloan-Kettering Cancer Center New York, NY Mar 16, 2015 $120,472
Client Technical Specialist IBM Corporation Waltham, MA Dec 03, 2012 $117,988 -
$170,000
Client Technical Specialist IBM Corporation San Jose, CA May 08, 2013 $110,400 -
$146,663
Client Technology Specialist III Memorial Sloan-Kettering Cancer Center New York, NY Oct 01, 2011 $108,211
Client Technical Specialist IBM Corporation Minneapolis, MN Jan 16, 2013 $102,823 -
$140,786
Client/Server Technical Specialist (Java Developer) Asap Solutions Group Alpharetta, GA Jun 29, 2015 $102,263
Client Technology Specialist II Memorial Sloan-Kettering Cancer Center New York, NY Mar 16, 2012 $102,202
Client Technical Specialist IBM Corporation Foster City, CA Jun 16, 2016 $100,074
Client/Server Technical Specialist (Java Developer Asap Solutions Group Paramus, NJ Jun 10, 2013 $93,915
Client Technical Specialist IBM Corporation Foster City, CA Dec 21, 2015 $89,378 -
$89,946
Client Technical Specialist IBM Coorporation Tampa, FL Oct 02, 2012 $86,928 -
$176,496

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Top Skills for A Client Technical Specialist

HardwareIssuesRemoteSupportPCServersTechnicalSupportBusinessPartnersStorageActiveDirectoryConceptWindowsXPTroubleshootAssetTechnicalAspectsSuntrustVPNTechnicalEducationCloudAltirisClientTechnologyDesktopSupport

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Top Client Technical Specialist Skills

  1. Hardware Issues
  2. Remote Support
  3. PC
You can check out examples of real life uses of top skills on resumes here:
  • Install, troubleshoot complex software/hardware issues.
  • Performed PC/peripheral setup, configuration and service both in-store and onsite at customer homes and businesses.
  • Maintained administration of servers for data and access and kept all applicable applications up to date.
  • Resolved technical support issues and facilitated processing of client payroll.
  • Developed and delivered technical education to clients and business partners; designed solutions and answered technical questions regarding IBM systems.

Top Client Technical Specialist Employers

Client Technical Specialist Videos

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