We are a mid-sized company in the Internet Security sector that offers thorough visibility into activity throughout the world related to cyber threats. We serve as a primary intelligence source for many cyber security and threat intelligence firms, offering network operators, hosting providers, and others free threat detection and DDoS mitigation. We are looking for a Client Success Specialist II serves as our first point of contact with our clients. This person will be in charge of fostering relationships with our clients and aiding them when they have queries or problems that need to be fixed. The Client Success Specialist II will represent customers and partners' interests internally and act as our team's spokesperson when speaking with customers.What's In It for YouWe offer a comprehensive compensation plan including but not limited to:
- A highly competitive salary
- Bonus Package
- Full benefits (Dental, Medical, Vision)
- 401k with company match What You Need for this PositionMust haves:
- 1+ years of experience as an Account Manager/Client Specialist
- Experience in a Technical specialist role
- Basic understanding of Linux systems
- CRM expertise
- FrontWhat You Will Be Doing- Develop, disseminate, modify, and adhere to operational procedures to serve our clients.
- Declaring and escalating service outages; providing all subscription services, including new subscriptions, renewals, and terminations
- Independently conducting triage and investigation of customer care problems
- Measure, review, and report customer satisfaction and churn threats and advising management and sales AEs on same
- Front of line handling of client complaints, disputes, and grievances with significant discretion and only escalating as and when required
- Participate in the preparation and execution of strategic reviews (QBRs) with clients, including topics such as product and usage, among others.So, if you are a Client Success Specialist with experience, please apply today!Colorado employees will receive paid sick leave. For additional information about available benefits, please contact Miranda Orr -
Applicants must be authorized to work in the U.S.
CyberCoders, Inc is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.