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Client technician support associate skills for your resume and career
15 client technician support associate skills for your resume and career
1. Escalate
Escalation occurs when a client's requests cannot be met by a general assistant or clerk and must be passed on to a manager. However, escalation could also come about within a larger corporation involving smaller team groups; if a serious error was made by one of these groups, the error may immediately be brought to the group manager's attention to ensure the project is completed.
- Process and escalate tickets in Remedy and HP Service Manager as well as SalesForce...
- Resolve or escalate help desk tickets in a timely manner.
2. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Provide technical support and customer service for a conglomerate of medical facilities in California and Massachusetts.
- Hired to provide high level technical support and customer service for Stanford Hospital and Mount Sinai Hospital medical staff.
3. Troubleshoot
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
- Provided remote support to troubleshoot TCP/IP configurations related to network connectivity (LAN/WAN).
- Work directly with end users to troubleshoot all hardware and software related issues.
4. Remote Tools
- Utilized remote tools and technology to identify and resolve complex client issues consistently meeting or exceeding client expectations.
5. Password Resets
- Provide user account unlocks and password resets through Active Directory.
- Worked on Multiple Accounts Service Desk account providing the following services: Active Directory password resets, AS400 Password resets.
6. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Provide basic technical and customer service support to Dell's Services Clients.
- Communicated professionally with industry-leading customer service.
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Issue resolution refers to a set of processes that can be used to resolve an issue, conflict, dispute, or claim, and the ability to deal with the problems that need to be resolved, the decisions that need to be made, and the risks that need to be mitigated. Essentially, an issue resolution process intends to make it easier for people to come to a resolution following an issue.
- Provide client support and technical issue resolution, through E-Mail, telephone and other electronic mediums.
- Single point of contact ownership with customers until issue resolution.
8. Desktop Support
- Work with Information System and Desktop support departments for network setups of printers.
- Conduct everyday business through Remedy for the Global Desktop Support.
9. Technical Issues
- Followed up with customer to ensure accurate resolution for their technical issues
- Assisted customers in analyzing technical issues and provided solutions.
10. Technical Problems
- Resolved hardware and software technical problems in the system elements after detailed analysis, including computer failures and software malfunctioning.
- Evaluate technical problems and determine issues; identify and compile and synthesize data necessary for development team to correct discrepancy.
11. Customer Support
- Facilitated inter-departmental communication to effectively provide customer support.
- Fine-tuned my performance in technical customer support by reviewing learning resources and familiarizing myself with pertinent information in my down time.
12. Knowledge Base Articles
- Influenced team policies by giving feedback, and contributed to Dell knowledge base articles.
- Have developed and provided knowledge base articles and support information for the area.
13. Software Issues
Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.
- Assist clients with hardware and software issues, troubleshooting systems over the phone and diagnosing the correct issue with a resolution.
- Implemented Dell's total solution strategy, diagnosed computer hardware and software issues encountered by customers over the phone.
14. VPN
A Virtual Private Network, VPN encrypts a device's internet access, activity, and identity through a secure server, making data theft and third-party traceability more difficult, and increasing the privacy and security of public and private networks, the internet, and Wi-Fi hotspots. The VPN is designed to protect one's system and network from being compromised.
- Configured desktop/laptop systems according to ARL security standards with Windows Vista, including laptop VPN configuration and support using Cisco products.
- Provide domain management solutions regarding security, account administration, policy enforcement, printer management and remote VPN access permissions.
15. Identify Problems
- Applied diagnostic techniques to identify problems, investigated causes and recommended solutions to correct failures.
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Director and Professor, Dominican University
List of client technician support associate skills to add to your resume
The most important skills for a client technician support associate resume and required skills for a client technician support associate to have include:
- Escalate
- Technical Support
- Troubleshoot
- Remote Tools
- Password Resets
- Customer Service
- Issue Resolution
- Desktop Support
- Technical Issues
- Technical Problems
- Customer Support
- Knowledge Base Articles
- Software Issues
- VPN
- Identify Problems
- Level Support
- User Accounts
- SLA
- Chat Support
- Network Troubleshooting
- Network Issues
- Solution Implementation
- OS
- Connectivity Issues
- Customer Calls
- Identify Product
- Outbound Calls
- Service Issues
- Customer Problems
- Trouble Tickets
Updated January 8, 2025
