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Become A Clinic Receptionist

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Working As A Clinic Receptionist

  • Interacting With Computers
  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $50,237

    Average Salary

What Does A Clinic Receptionist Do At Fresenius Medical Care North America

* Performs basic administrative functions including preparation of business correspondence, memorandums, informational packages, training materials and reports.
* Assists with scheduling.
* Maintains calendar and daily schedules.
* Maintains departmental tracking logs.
* Greets visitors and directs them to the appropriate location or person as needed.
* Establishes and maintains filing systems and basic databases as applicable.
* Performs routine general office duties such as filing, copying, and scanning.
* Provides general clerical support to management staff including scheduling meetings, routing phone calls and taking messages.
* Records minutes of meetings and providing the resulting documents as necessary.
* Sorts and distributes mail.
* Maintains inventory of the necessary office forms and supplies.
* Escalates issues to supervisor for resolution, as deemed necessary.
* Assist with various projects as assigned by direct supervisor.
* Other duties as assigned.
* Additional responsibilities may include focus on one or more departments or locations.
* See applicable addendum for department or location specific functions

What Does A Clinic Receptionist Do At Catholic Health Initiatives

* Effectively maintains physician(s) scheduling preferences and schedules accordingly
* Actively maintains scheduling wait lists and bump lists
* Monitors no show list to ensure adherence to policy
* Utilizes professional and tactful communication skills to enhance clinic image.
* Utilizes clinical staff to evaluate and determine priority situations.
* Proactively serves as a patient advocate by utilizing courteous and professional etiquette at all times reflecting positive tone and speaking distinctly with poise, tact and assurance.
* Proactively serves as a patient advocate by assuring the conveyance of accurate and complete messages to appropriate personnel.
* Efficiently and effectively routes and/or responds to incoming calls by following clinic protocol.
* Ensures registration operations are met on a daily basis.
* Work includes cross coverage in other clinic areas as team needs.
* Maintains orderly, neat appearance of work area.
* Misc. office duties (i.e. copying, filing, retrieval of films/medical records).
* Assists in a variety of clinic specific functions to facilitate effective and efficient flow of services throughout the clinic (i.e. reception, accounting, lab, and nursing).
* Qualifications

What Does A Clinic Receptionist Do At Catholic Health Initiatives

* Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
* Answer phone calls and direct them appropriately.
* Schedule appointments according to office guideline.
* Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
* Copy/scan patient access related hardcopy materials (e.g.
* ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
* Prepare charts for patient appointments making sure all necessary information is complete.
* Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.
* Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
* Confirm next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.
* Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications.
* Perform other duties as assigned

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How To Become A Clinic Receptionist

High school graduates who have experience using computer software applications, such as word processing and spreadsheets, usually qualify for entry-level positions. Although most secretaries learn their job in several weeks, many legal and medical secretaries require additional training to learn industry-specific terminology. Executive secretaries usually need several years of related work experience.


High school graduates can take courses in word processing and office procedures at technical schools or community colleges. Some temporary placement agencies also provide training in word processing, spreadsheet, and database software.

Some medical and legal secretaries learn industry-specific terminology and practices by attending courses offered at community colleges or technical schools. For executive secretary positions, employers increasingly prefer to hire those who have taken some college courses or have a bachelor’s degree.


Secretaries and administrative assistants typically learn their skills through short-term on-the-job training, usually lasting a few weeks. During this time they learn about administrative procedures, including how to prepare documents. Medical and legal secretaries’ training may last several months as they learn industry-specific terminology and practices.

Work Experience in a Related Occupation

Executive secretaries can gain experience by working in administrative positions that have less challenging responsibilities. Many secretaries and administrative assistants advance to higher level administrative positions.

Licenses, Certifications, and Registrations

Although not required, certification can demonstrate competency to employers.

The International Association of Administrative Professionals offers the Certified Administrative Professional (CAP) certification. Candidates must have a minimum of 2 to 4 years of administrative work experience, depending on their level of education, and pass an examination.

Legal secretaries have several certification options. For example, those with 1 year of general office experience, or who have completed an approved training course, can acquire the Accredited Legal Professional (ALP) certification through a testing process administered by NALS (previously known as National Association of Legal Secretaries). NALS also offers the Professional Legal Secretary (PLS) certification, considered to be an advanced certification for legal support professionals.

The Certified Legal Secretary Specialist (CLSS) certification is conferred by Legal Secretaries International in areas such as intellectual property, criminal law, civil litigation, probate, and business law. Candidates typically need to have 5 years of legal experience and pass an examination to become certified.


Secretaries and administrative assistants generally advance to other administrative positions with more responsibilities, such as office supervisor, office manager, or executive secretary.

With additional training, many legal secretaries become paralegals or legal assistants.

Important Qualities

Integrity. Many secretaries and administrative assistants are trusted to handle sensitive information. For example, medical secretaries collect patient data that is required, by law, to be kept confidential in order to protect patient privacy.

Interpersonal skills. Secretaries and administrative assistants interact with clients, customers, or staff. They should communicate effectively and be courteous when interacting with others to create a positive work environment and client experience.

Organizational skills. Secretaries and administrative assistants keep files, folders, and schedules in proper order so an office can run efficiently.

Writing skills. Secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers. Therefore, they must have good grammar, ensure accuracy, and maintain a professional tone.

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Clinic Receptionist jobs

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Clinic Receptionist Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • Chinese

  • Mandarin

  • Italian

  • Portuguese

  • German

  • Cantonese

  • French

  • Russian

  • Hmong

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Clinic Receptionist

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Clinic Receptionist Education

Clinic Receptionist

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Top Skills for A Clinic Receptionist


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Top Clinic Receptionist Skills

  1. Medical Records Requests
  2. Procedures
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Send and respond to all medical records requests, ensuring that all HIPPA regulations are complied with.
  • Assisted doctors in procedures and in keeping their medical files up to date.
  • Answered large volume of clinic phone calls.
  • Demonstrated skills in delivering the highest level of patient care through scheduling, filing and customer service
  • Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.

Top Clinic Receptionist Employers

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