Clinic receptionist job description

To assist the COVID-19 team by providing support to all administrative tasks including typing letters and reports, filing, scheduling appointments, phone messages, contacting patients, assist community and GTB members with information needed, and data entry. General duties of secretary/receptionist as assigned by Supervisor as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Must be punctual, self-starter, have good organizational skills and ability to work well with others. To work a regular schedule 8-5pm , Monday through Friday. To comply with all GTB policies and procedures. Answer daily incoming calls, prepare reports, enter data into RPMS and other relevant databases, monitor answering machines, schedule appointments, contact patients, provide information, direct visitors, GTB Members, clients, and guests to appropriate personnel. Assist in maintaining inventory of supplies. Become knowledgeable of all GTB service programs and make referrals as necessary. Assist in preparation of correspondence and reports for all programs, assist with mailings as requested. Be available for training to update skills and other skills necessary for growth of the position. Maintain highest level of confidentiality of all matters involved with GTB members, clients, staff and all related records. Other duties as assigned by your supervisor that relate to the overall coordination of events impacting the area.



OTHER SKILLS AND ABILITIES
Must have good written and verbal communication skills Must have good time management and organizational skills. Must have good interpersonal skills with demonstrated patience, tact, and respect. Must have good detail and follow-up skills. Ability to effectively establish priorities and meet deadlines. Work requires proficiency in computer literacy, preferably in Microsoft Windows, Word, Excel, Outlook and other Microsoft office products and database applications.


EDUCATION and/or EXPERIENCE
High School diploma, GED and 1 year experience in office administration


SUPERVISORY RESPONSIBILITIES
None


EQUIPMENT TO BE USED
Computers, Fax machines, modems, copiers, telephones, calculator, postage machine.


TYPICAL PHYSICAL DEMANDS
Physical demands are that one must be able to sit at the work station, use the computer, bend, stoop, stand while copying, some lifting and pushing may occur while filing, or relocating files, climbing stairs to retrieve stored files may occur. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. No unusual exertion required


TYPICAL MENTAL DEMANDS
Must work well in crisis situations.


WORKING CONDITIONS
The work environment is a one-story office building, handicap accessible and climate controlled. Culture and traditional ways may be practiced, but such observation is not mandated or always visible to non-Natives. Non traditional use of tobacco (smoking) is not permitted in the building. Designated smoking areas are outside. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


COMMENTS
Native American preference will apply. Must be willing and able to pass a background investigation and a drug and alcohol urinalysis as a condition of employment. Adherence to strict company policy in regard to confidentiality is a must.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources

Individual who acts as the central point of communication among patients, partners and providers; responsible for providing front line activities to include scheduling, registration, cash handling and overall support services to patients and guests.
* Various Rock County clinics
* Hours will vary
* Monday - Friday, Days

Education and Experience

High School diploma or equivalent

Special Physicial Demands

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.Medium work exerting 10 to 25 lbs of force or lifting occasionally. While performing the duties of this job, the employee is frequently required to sit, handle, finger, feel, reach, talk and hear. The employee is occasionally required to stand, walk, stoop, kneel, crouch and crawl. Specific vision abilities required by this job include frequent close vision and ability to adjust focus and occasional distance vision. Prolonged sitting. Manual dexterity needed to operate telephone and keyboard.

Culture of Excellence Behavior Expectations

To perform the job successfully, an individual should demonstrate the following behavior expectations:Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Greets vendors, customers, job applicants and other visitors, and arranges for transportation services, when needed. May operate a switchboard to route incoming calls and place outgoing calls. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. Requires a high school diploma or its equivalent with 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

Greets vendors, customers, job applicants and other visitors, and arranges for transportation services, when needed. May operate a switchboard to route incoming calls and place outgoing calls. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. Requires a high school diploma or its equivalent with 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Benefits-

Medical (BCBS of TN), Dental (Delta Dental of TN), Vision Insurance (VSP)

Critical Illness, Short Term and Long Term Disability, and Pet Insurance

Company paid life insurance

CHS Hospital Discount Policy

401(k) Company Match

Education Assistance

Work/Life Balance

Career Growth Opportunities

The Company-

Lake Granbury Medical Center is a 73 bed hospital located in Granbury, Texas. Lake Granbury Medical Center also has over 48 providers with Lakeside Physicians with clinics in Granbury, Glen Rose, and Stephenville. LGMC is part of Community Health Systems, Inc., one of the nation's leading operators of general acute care hospitals. The organization's affiliates own, operate or lease many hospitals in 20 states with approximately 21,000 licensed beds. LGMC offers a wide range of diagnostic, medical and surgical services in inpatient and outpatient settings and is dedicated to being the area's provider of choice by delivering quality care and service.