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Clinic receptionist skills for your resume and career

Updated January 8, 2025
5 min read
Below we've compiled a list of the most critical clinic receptionist skills. We ranked the top skills for clinic receptionists based on the percentage of resumes they appeared on. For example, 31.5% of clinic receptionist resumes contained patients as a skill. Continue reading to find out what skills a clinic receptionist needs to be successful in the workplace.

15 clinic receptionist skills for your resume and career

1. Patients

Here's how clinic receptionists use patients:
  • Register patients for Occupational Health Services and Convenient Care Verify Insurance and demographics Collect Co-payment and balance cash drawer
  • Scheduled appointments, registered new patients, updated patient demographics, and provided comprehensive information.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how clinic receptionists use customer service:
  • Interacted with patients to keep positive environment and provide exceptional customer service.
  • Provide excellent customer service throughout registration process and phone scheduling.

3. Medical Terminology

Here's how clinic receptionists use medical terminology:
  • Received certificates in cardiopulmonary resuscitation and medical terminology.
  • Perform secretarial duties utilizing specific knowledge of medical terminology, clinic, and laboratory procedures and provide support for physicians.

4. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how clinic receptionists use phone calls:
  • Answered multiple incoming phone lines, took accurate messages and directed phone calls to staff or voice mailbox, as appropriate.
  • Used fax and copy machines, answered phone calls, as well as filed and pulled medical charts.

5. Appointment Scheduling

Here's how clinic receptionists use appointment scheduling:
  • Utilize the Epic Cadence IDX system for appointment scheduling and resolve scheduling conflicts.
  • Assist with appointment scheduling for outpatient services.

6. Patient Appointments

Here's how clinic receptionists use patient appointments:
  • Scheduled patient appointments according to established protocols, performed data entry, and coordinated diagnostic imaging appointments.
  • Scheduled appointments and followed up on patient appointments through confirmation.

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7. Office Equipment

Here's how clinic receptionists use office equipment:
  • Operate office equipment, prepare reports, invoices, financial statements, letters, case histories and medical records.
  • Maintained and ordered all office supplies; coordinated repairs of all office equipment.

8. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how clinic receptionists use patient care:
  • Coordinated referrals, scheduled tests, obtained prior authorizations, and assisted providers with obtaining information pertinent to patient care.
  • Worked closely with medical staff to manage patient care and scheduling for four doctors.

9. Front Desk

Here's how clinic receptionists use front desk:
  • Worked on projects to make the front desk running efficiently and the best it could to make patients atop priority.
  • Schedule appointments for patient, collecting and posted fees, maintain forms and office supplies required for front desk activities.

10. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how clinic receptionists use data entry:
  • Performed administrative functions and general office duties including word processing, copying, filing, faxing, and data entry.
  • Utilize Microsoft Outlook and Microsoft Excel (pivot tables, database creation, and data entry).

11. PET

Here's how clinic receptionists use pet:
  • Dispensed pharmaceuticals and pet food to animal caretakers; explaining proper dosage instructions, etc.
  • Advanced knowledge of Humane solutions, Pet Point, and Digital Daily money ledger.

12. Computer System

Here's how clinic receptionists use computer system:
  • Organized and entered patients information into computer systems for medical and billing information.
  • Obtained demographic and financial information and entered into the computer system.

13. Word Processing

Here's how clinic receptionists use word processing:
  • Managed a variety of responsibilities in busy office environment including: data entry, word processing accounts receivable and general office duties
  • Experienced in preparing and reviewing correspondence and performed various receptionist application using Microsoft Office Suite and word processing software.

14. Insurance Verification

Here's how clinic receptionists use insurance verification:
  • Performed insurance verification and referral procedures in accordance with physicians diagnosis and treatment plans.
  • Handled all insurance verifications and confirmations.

15. Patient Charts

Here's how clinic receptionists use patient charts:
  • Provided general support in preparation for patient data collection; prepared patient charts, pulled and filed charts for appointments.
  • Filed patient charts and student records, checked in and out supplies, organized office and waiting area.
top-skills

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List of clinic receptionist skills to add to your resume

Clinic receptionist skills

The most important skills for a clinic receptionist resume and required skills for a clinic receptionist to have include:

  • Patients
  • Customer Service
  • Medical Terminology
  • Phone Calls
  • Appointment Scheduling
  • Patient Appointments
  • Office Equipment
  • Patient Care
  • Front Desk
  • Data Entry
  • PET
  • Computer System
  • Word Processing
  • Insurance Verification
  • Patient Charts
  • Telephone Calls
  • Patient Flow
  • Patient Registration
  • HIPAA
  • Patient Demographics
  • Lab Reports
  • Patient Calls
  • Insurance Eligibility
  • Patient Accounts
  • Direct Calls
  • Insurance Coverage
  • Cash Drawers
  • Patient Scheduling
  • Insurance Forms
  • Multi-Line Phone System
  • Hippa
  • Medicaid
  • Reminder Calls
  • Patient Confidentiality
  • Exam Rooms
  • Insurance Billing
  • Physical Therapy
  • Fax Machines
  • Insurance Claims
  • Medical Billing
  • Vital Signs
  • Medical History
  • MRI
  • Bank Deposits
  • PowerPoint
  • IDX
  • Medical Charts
  • Administrative Support Tasks

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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